Aldo Shoes

I am from another country I thought America had the best, NOT… Worked in all kinds of store always gave the greatest service to every customer. However, every time I visited the Aldo store in the Queens Center Mall, Elmhurst the service is «CRAPPY» on Returns, Service, etc… as far as I can see in both stores which are adjacent is that they are friends with no experience and please those who they favor. Which is whomever they please!!! they both play loud music ignore people when asked a question, I witness this myself, I don’t know maybe the music is a contributor. Also, I feel like I’m in a club waiting for the coattail (LOL) waitress wearing her penguin outfit. They give the feel of if i’m not making a sale right away, «later for You» and their very important, this is probably why they leave customers to walk around with one shoe on trying to get help. like Julia Roberts, said it, «Bad Mistake, Big Mistake». I’ll give this outfit three Years Maybe Five their doors are closing unless there is hired help with experience and better making marketing strategies in terms of customers and returning of items, the junk they sale can be brought off the back of Van for the same price and is better. It would be better quality as well, seen it and now their my new Aldo’s «Van Express.» Recommending to everyone I network with to not shop at «NoDo’s.»

Customer service is ridiculous here. You legit don’t even know whose working there and when you ask for something, the employees are going back and fourth with who should get it. I dont get how sales associates like that even have jobs. Zero stars if possible. Literally got so frustrated i canceled my order & walked out. This location def needs a more mature staff instead of hiring clowns. Period.

Very good customer service. Selection is okay, but very limited sizes for the sale items.

I got the cutest bag here the best part was that it was cheap !!
Love love love I use it everyday
The store was very busy so I didn’t have one assisting me the whole time but it’s ok the girl did the best she can, I work retail so I know how it can get
Thanks guys

Came to this store yesterday. Everyone was wonderful. I purchased two purses. Went home and put them away. This morning I go to look at my bags and I was giving a wrong bag. So I check the time the store opens so I can run quickly and change it. Its suppose to be open at 10am. I’ve been here since 10am n the store is still close. I’m annoyed now. It feels like I’ve been waiting out here for ever. I just want my refund and go home.

I always find the staff friendly and helpful.
Aldo has great customer service. If you don’t want to pay for Aldo’s shipping, you can go to the store, tell them what shoes you want, and if they don’t have it, they will ship it to your home without charging you for shipping.
I bought a pair of nude flats on sale on Aldo’s website. When it arrived, I saw that there was a missing jewel on the right shoe. Disappointed, I took it to this store, they took my shoes and sent me a new pair to my house, free shipping. Awesome. I received the shoes, but noticed another defect; the way the left shoe is stitched is quite awkward. There’s a bulge where the stitching is. The other pair didn’t have this bulge.
So I went back to the Aldo store, and requested the same shoes, same size.
The sales associate handed me the shoes, and I noticed they handed me the exact same pair that was missing the jewel. I thought that was kind of rude, knowing that they know there’s a defect on it but still try to sell it.
When the other sales associate asked if I needed assistance, I told him about the awkward bulge in the left shoe and asked if I can exchange the shoe for the normal left shoe from my original pair. He absolutely had no problem with it, and I left the store with two perfect shoes.
If you decide to shop in this store, I suggest you look at the shoes carefully. Make sure there aren’t any defects on it. You don’t want to bring home a defective shoe and then find that you have to go back to the store for a replacement.

I wanted to buy a pair of shoes, but they didn’t have the color, so I ordered it at the store to have it delivered to the store for me to pick up. The cashier informed me that it would be delivered within 5 business days and that I would receive an email and phone call from the store to let me know that they were ready to be picked up. I keep checking my order number on
and after a week it says it still was not shipped out yet. I then decided to check the UPS tracking code, which is what I should have done in the first place instead of trusting Aldo, and it indicated that the package was delivered to the store two days after I purchased them. I then called the store to confirm that my shipment was there, but I was put on hold for over 6 minutes without speaking to anyone after being told to wait a moment. I have yet to pick up my shoes today, but I’m disappointed and upset that the store did not call me when promised. Terrible customer service.

Yea… they are advertising 70% off signs on their windows and you definitely don’t see anything 70% once you walk inside. Most of the sales I saw were only 30% off. Shoes that were originally marked at $ 110 are being sold for $ 90, sometimes $ 100. Not a very impressive sale by my shopping standards. The service at this Aldo store is horrendous as usual.

If I’m in the are of this location I usually stop in to check out the new items in stock especially the accessories the prices are moderate, and the staff is helpful.

Customer service could have been better as I wasn’t greeted as i entered the store. However, the store associate was polite as I asked her for the size 10’s in the shoes I liked. It only took 4 choices to find a size 10. This store definitely needed more size selections. Then again it was the sale rack at $ 90… I feel it is still an OVERPRICED pair of shoes for work since my other pair is still in the shop. Hopefully, the quality of these pointed shoes outweighs the price ($ 90) that it costs to obtain them. b

This store is small, but it has a great selection. I’ve always found the salespeople very pleasant. I went in one day to exchange a pair of boots I bought online that were damaged. The manager (very petite woman) was helpful and brought out two more pairs for me to look at and decide which one I wanted. Because the store is so small, you never have to go hunt someone down if you want to try something on.

I love shoes. what girl doesnt? and ive always been a fan of Aldo’s. However walking into the store earlier today, I was a bit unhappy. The staff wasnt very friendly, and when I had a question about a shoe size they seemed bothered. The shoes ofcourse were great… and I think I will end up ordering a pair online later this week. I did however end up buying some jewelry and sunglasses. Overall an Ok store.

For some reason, I never find anything at Aldo… except for this particular location, where I like everything. Maybe it’s because it’s smaller than the usual mall stores? Or maybe it’s because it’s in Forest Hills that they don’t bother displaying the rows and rows of stripper-​worthy 6-​inch heels?
The staff isn’t always the most friendly, but the selection is excellent. They might not have as much as the larger locations, but what they do have is quality. And that includes jewelry and sunglasses… which were 2 for $ 20 last time I checked.