Banana Republic

Terrible service, run by a terrible manager. Yes Joseph, you are a terrible manager. 10 people waiting on line and you are busy chatting away and have 2 registers opened with cashiers having people open charge accounts. Open another register Joseph.
And this manager actually yelled at me at the register, I yelled back, no worries there, I mean are you kidding me! I cant even get into what a mess that place has become. The cashier (s) were unprofessional as well. AVOID this BR, maybe all of them if this is what is happening.
Customer service gone.

Big store and I liked that I was able to browse without someone in my face asking me if I needed anything. That’s a personal preference but it really irks me to have to ward off someone trying to tell me about promos and sales… when I haven’t even had a chance to look for a full ten seconds.
As usual, prices are expensive, and the clothes are preppy/​work professional.
Spacious store, but maybe it helps that it’s never particularly crowded in here either.

I have shopped at his store for over 2 years never had an issue till today with the General Store Manager Enid Polanco; such an unprofessional individual she lacked courtesy and people skills not sure how she is even employed at Gap Inc.

excellent shopping experience, very kind assistants, good location in Forest Hills

As the top brand in the Gap and Old Navy family of clothing stores, I’ve always really liked Bananna Republic’s lines of men’s clothing from the very first time I stepped foot inside. Yet its been a bit of time since my last time at the Austin Street store where the help has always been always friendly though often sporadic.
But I’m not ever in need of help when clothes shopping, I know what I want and I know what I wear well and Bananna Republic has always fit me perfectly. Wide at the shoulders, narrow at the hip.
From fashionable pants pinstriped patterns to classic dress shirt designs with a twist, I definately appreciate the designers slightly unique style.
However from the time I began purchasing men’s clothes at Bananna Republic till now, there has definately been a drop in quality. The shirts just don’t feel the same on my skin and become curiously weathered once washed.
But I still will continue to purchase occasionally and will always have an affections for the namesake, as it describes our political structure perfectly.

The store needs a major renovation and I’m not talking about remodeling. They can start with the store rep down the line to the wannabe store manager. Horrible customer service. I left this store disgusted after being drawn in by their gigantic sales sign that read 50% any one full price item AND 40% off of your entire purchase today only 2 days before xmas. Now… I and everyone else in the store that knows how to read English understood the sign to mean that if your purchase only consisted of one item that your discount would be 90% off. Well after shopping for nearly a half an hour and waiting on line for another half an hour to get to the register and be told they would only honor the 50% discount. When I disputed the accuracy of the sale the cashier looked for guidance from another store employee who I later found out was the store Manager. Her response was I can’t give you 50% and 40% off of one item. She said the 40% would Only apply to additional items (not what the sign said, I took pics). When I explained to her that this is not What is being advertised we were approached by a young man who looked to be all of 18 years old, who very rudely took charge and basically told me that they would not honor the sale as it was advertised but rather as they understood it. I assumed he was the store manger the way be butted In and was so assertive… but no he was just some new employee that decided the real store manager couldn’t do her job and needed his help. I only know this bc when I asked for everyone’s names bc I intended to call the home office for BR the cashier had to ask someone else what’s the new guys name. I then called the home office of BR and spoke to the store rep who was no more helpful and also did not call the store or have them honor the sale as advertised. I have the names of all of the employees and the store rep if anyone from BR cares to contact me regarding my experience… but with the customer service shown from one day of shopping at this location I am sure I wont hear back from anyone!

Wanted to shop there but «nature» was calling. Badly. I asked the lovely cashier if I could use the restroom. She said I’d have to ask a Manager, «the shorter one». Well, I asked, let her know that I wanted to shop… she said «No» and told me to go to the Pizza Place across the street. Chick on chick crime, it’s a damn shame. If you’re reading this, I hope that you’ll reconsider the way you treat others. Cause you’re the robot of «No».

Dear Austin St. Banana Republic,
You may not be aware of this, but you are in the middle of a shopping district with an increasingly younger population (hence why you’re here, I’m guessing). That population is of the type to go to dinner around 7pm or so and then perhaps have a post-​dinner shopping stroll. You, however, have decided that closing at 8pm is perfectly acceptable. This works in direct conflict with the population of customers I am assuming you thrive on. Why would you do this? Please take a hint from your nearby neighboring Victoria’s Secret and GAP and stay open until 9pm at the very least.
Yours truly,
Sad and disappointed likely customer

I’d do just as well online. I stopped in here one afternoon on a weekday because I needed to grab a shirt, tie and blazer for a meeting that night. I didn’t expect to attend, and therefore didn’t bring a coat with me from home in CT.
As I walked in, the two CS reps (I presume) were talking to each other and joking around. I’m not a real high maintenance clothes shopper, so I paid them no mind. As I wandered around looking at the blazers they had, one of them came over and asked if I needed any help. I told him what I was looking for and he just said okay and walked off, lol. Didn’t point me to where the shirts and ties were or ask my size or anything. Never saw him again.
Happy with the clothes, though I did just get back from picking up the coat from the tailor since one of the buttons broke.
As I paid, the checkout attendant was friendly until I was accosted about signing up for the BR credit card and declined. I don’t think she said another word to me — not even thanks.

Pricey… and the new arrivals aren’t very stylish. I only saw 1 particular sweater that I kinda liked but knowing Banana Republic, this item will be marked down to 60 bucks or less in a month or two. I’ll check back later. Everything else here is the same old stuff.

The great thing about this location is the huge sale area in the back of the store. I don’t like the one in the city because it doesn’t have good sales. The people here were more friendly.

This is an okay Banana Republic. I have been coming here for years and they usually have a decent selection. The customer service is so so as there isn’t always enough people on the floor to accommodate all the people in the store (even if it’s two). The dressing rooms are always clean

This store needs to work on the customer service. In my many years coming to this location, I have not once been offered assistance and lets not talk about a friendly welcome. To top it off, there is never anything in stock for the smaller sizes. They have to order everything. The lack of friendly service is what puts the icing on the cake. The employees look at you almost as if to say ‘I dare you to ask me for help’. I give up, Banana Republic Forest Hills!!!

Upon entering this Banana Republic #8162, there were not a single employee in plain sight. I did a complete figure eight of the floor’s space and still not one employee. Hospitality abandonment!
Albeit Banana Republic’s genre of clothing is not my style, in conjunction with their exorbitant prices, as a girl can never have enough tops or pants either for the workplace or a night out in town.
Banana Republic is spoiled BANANAS in your face to blockage the spirit of your own republic of shopping experience!

While there are bigger stores with a larger selection of the latest merchandise, I always opt to shop this at the FH store because of the staff and service. They are unfailingly polite, patient and knowledgable– they know the merchandise and will look up a product online for availability should this store not have it.
I recently shopped here during a sale and spent an hour trying on different pants to figure out which cut fit best. Tiffany, their Merchandising Presentation Manager, went above and beyond to bring me every silhouette in different sizes and colors until we found a pair that fit. Jessie, the store’s Manager, helped me select shirts and corduroys for Mister.
I felt like a VIP throughout this experience and am happy to return to this store again– GO!