Bronstein Properties

I am sorry to say but If I can give negative 1 star I would.
I am a counselor and all experience I had with this company can be categorized as the most horrible moments in my life. I have to say I pro will have PTSD if I still have to deal with them. And thank god I am moving out.
I have said my profession is a counselor, and I don’t judge normally. But when you feeling being humiliated, I guess I have to judge this time.
They have the Worst attitude toward tenants. The way they talk to you and the way they address any issues are just disrespectful, disrespectful, and disrespectful. One time one of my colleague went to the company with me (I was trying to pay my rent by check), she was horrified by how people who work there speak with me and other tenants.
Yes, their price is pretty good. But if I knew I will be dealing with all these, I would rather be a homeless instead of paying over a thousand and being humiliated like this every month.
I don’t know if you can’t talk to people in a right way or address issues better, what else I can say.
But again, my super in the building is nice. It is an ONLY positive thing I can say about this real estate company.

Awful people. Dangerous building in Ditmas Park, the cops have keys to the building to perform vertical patrols on the regular. Illegal activity in the building, loitering of neighborhood junkies in the lobby and nightly pot smoke in the lobby.
The Super is a joke and ‘only works M-​F 9 – 5′ so he won’t pick up the phone or even speak to you in the hallway… despite those being my full-​time working hours. Mice and roach infestation with no remedy and worst of all, when harassed by a tenant (with a police report to prove it) and my own personal safety was in jeopardy, they said too bad I couldn’t leave a month early. Now they’ve sent me an erroneous invoice for almost 3K which I have a feeling will end up following me, and my credit, despite documentation. These are disgusting people… but you already knew that from the other reviews.

They could not care less about tenants. It’s a constant revolving door because there’s always some dope priced out of Brooklyn who’ll take the comparatively cheaper rent in Queens. No respect at all for tenants that pay on time. I’ve had issues with second hand smoke in my apartment, tons of leaks, noisy neighbors, filthy hallways — there’s always an excuse never any action.

DO NOT rent from Bronstein Properties, under any circumstances. I lived in one of their buildings in Washington Heights for a year. In that time, the bathroom ceiling fell in three times because of a plumbing leak in the apartment above that Bronstein refused to have properly fixed. Whenever we tried to reach the property manager he had changed cell phones and couldn’t be reached. Then the super would show up and try to apply a coat of plaster over the leaking ceiling instead of fixing the leak. We asked multiple times for a plumber, and instead the super would give us some song and dance about how the tenants upstairs weren’t closing their shower curtain properly. Then, within a a few days, the ceiling would completely fall in, wood boards and all. Then it would take weeks, and multiple phone calls, and 311 complaints to get anyone to come fix it. Then… wash, rinse, repeat.
The living room ceiling fell in once — giant heavy chunks of plaster scattered everywhere. When I finally got hold of the property manager, his summation of the situation was a shrug and, «This is New York, sweetheart.» Yeah dude, and in New York, we believe in ceilings that stay put.
The best /​worst part, however, was the infestation of hornets that moved into our kitchen wall. They built a giant nest inside the wall after entering through a crack in the outside bricks. We spent weeks asking the super to call an exterminator for us (the property manager had presumably switched out his burner phone again, and was unreachable.) Instead of calling an exterminator, the super plugged up the hole in the outside wall with caulk.
Now imagine that there are maybe a thousand hornets trapped inside your kitchen wall. They can’t get out. If you were a hornet, what would you do?
Exactly. They all came in.
Take a Stephen King movie. Set it in a New York apartment. Cover every surface of that apartment with giant hornets. Crawling. Flying. Up the windows, in the flower-​pots, ricocheting from window to window. That was our life, for the three weeks in which Bronstein Properties first refused to acknowledge the problem, then refused to deal with it. The «exterminator» that they sent showed up in shorts and a t-​shirt, with what basically amounted to a fancy can of Raid, told me that he was scared of wasps, and wouldn’t get close enough to the nest-​hole to put poison inside it. He did haphazardly spray at wasps flying past us though, covering the apartment with poison. (Then he asked me if I was single.) We ended up going out of pocket to get a real exterminator, who told us that the nest was gigantic and should have been dealt with much sooner. Bronstein Properties then refused to reimburse the expense.
The day we moved out, we talked to two tenants in the elevator. One of them was upset because her living room ceiling had just fallen in — on her elderly husband, who was sleeping on the couch at the time. Just another day in the life of Bronstein Properties…
Are there going to be hornets in your apartment? Well — unless you move into my old one — maybe not. But what’s certain is that WHATEVER problem occurs — and these are old, badly maintained buildings, so problems are certain — Bronstein Properties will do whatever they can to avoid dealing with it, and you’ll be living in rubble until they do.

Worst property management company ever! Do yourself a favor and do not move into any of their buildings unless you want to have a very stressful lease term. No complaints against the superintendent whatsoever, in fact it’s just the opposite … they try to be as helpful as much as possible.
The negative review is toward the management company which also goes by the name IMPERIAL. In the 2 years that I lived there, I had numerous complaints about noisy neighbors, dirty hallways, the elevator that reeked of cigarette smoke, smelly garbage, cockroaches and lack of extermination services.
They (not one time) ever returned my calls, messages or emails. I never before had encountered such an unprofessional company that lacked simple consideration for their tenants.
This was such an awful experience from a company that is supposed to be professional.
I am just so lucky that my lease expired and that I moved into a respectable building managed by a professional management company for a change.
One that actually cares about their tenants and returns phone calls on concerns, complaints and questions rather than ignoring you and only coming around once a month to collect the rent. That’s the only thing they’re good for — asking for money which they clearly do not deserve! Wait until they increase the rent on you too without warning!!!

I can’t even begin to list all of the horrible, disgusting, awful things that have gone on in the Bronstein property I currently live in.
Let me begin by saying, that the building I live in now used to be a very nice building, in a very nice neighborhood. I’ve been living here 10 years and all I noticed is the decline in both the building and the neighborhood.
I won’t go into long detail, because I want you to read my review. My experiences in this building range from no to poor repairs, the management once «losing my rent» and dragging ME to court to evict me; when I had all the proof I had paid and sent the rent certified with signature. Drug addicts doing drugs and what we believe one or two people living on the roof or in the stairways, tenant’s kids going on the roof and smoking pot, drinking and having sex, Roaches, water bugs, reports of bed bugs (I’ve been fortunate not to have them), leaks from the roof, leaking faucets, no ventilation in the bathroom; which is a DOB violation, hot water being turned off without notice due to «an emergency» which has happened several times in the past few months, disgusting, noisy neighbors that litter in the hallways, elevators and stairways, tenants we believe are selling drugs out of the building… well you get the idea.
The most recent problem we’ve been experiencing are the drug addicts doing their drugs in the stairways and the most recent (as of yesterday) was finding poop (yes POOP) in the stairway, which we believe is from one of the drug addicts staying in the stairway overnight. I’ve reported this to the management and I’m waiting to see if I get a response. I know it’s a long shot that I will, but hey doesn’t hurt to try. Needless to say, I’m not expecting a response, because when I spoke to one of the managers a couple of weeks ago she proceeded to tell me how she lives in a luxury building and that sort of thing happens in her building as well as all over the country. Ok AND? Does that help the situation in the building I live in? NO. I didn’t ask her about her building or about the rest of the country. So I guess since it’s happening all over the place, they don’t think they should do anything about it. I also sent an email with the pictures of the mess in the stairway to the joke of a building manager Nolberto. I say joke because that’s exactly what he is. No professionalism, barely speaks English and definitely doesn’t care about the disgusting things going on here.
As a fed up tenant, I will be making it my goal to get out of here and never look back! I’m hoping I can. I’ve taken the liberty of posting the pic of the poop that was still there at 9 at night, after I told the super about it. I guess the porter, who I’m also posting a pic of, didn’t feel like cleaning it. I would also like to add that the super is awesome but he has a full plate. Besides the barrage of repairs he has to do with no help from the management. he also gets a barrage of complaints of what goes on. He also calls the management to report what is happening but they don’t respond to him either. I feel bad he has to be the super of this building, because he deserves better.

Despite all the notoriety this real estate management company has already received all over the internet, they continue to deliberately fail their tenants with neglect and/​or violating rental laws.
Just look at these reviews below! Over 55 one star reviews. You really have to read all of them to get to the most recent ones (2015) but they date back a long time so as you can see, no changing with these greedy rent collectors. That is all they do, collect rent and the rest is ignored!
You will have to live with one of several things, roach infestation, bed bugs (they are supposed to disclose this on your lease), broken down laundry rooms, half working elevators, ceiling leaks, paint peeling, run down utilities, lazy and non responsive super and/​or management staff, comprised mailboxes as they don’t change locks after last tenant, comprised door lock as they don’t change after last tenant, dirty hallways, garbage pile up, no heat, no hot water, dusty hallways from constant renovations, no security deposit returned… the list goes on, just read their violations on the Department of Housing Preservation and Development website. I have learned from investigating that there is not one repair they are not in violation from the hundreds of buildings they manage!
Report their fraud to the Attorney General Eric Schneiderman,
Here is one review from Rowena Y (¹⁄₁₅₂ 013), link is below. This nice lady gave the broker the benefit of the doubt, but little did she know that Bronstein Properties rightfully knows what they are doing as does the broker. Lol! Sounds just like B.P. with false advertising and tweaking leases last minute. I experienced it first hand amongst other things and am sure thousands have too.
Do not move into any of their buildings! The rent stabilized apartments are a tactic to allure new tenants but after a very short time, if you have not been bitten by a bed bug, you will be «bitten» in another way. Reason they are stabilized is because Brosntein benefit from government tax incentives. (
) while they are raising rents illegally! Contact D.H.C.R. for your rent registration and file an overcharge if you suspect you are paying more than you should.
(plug in Bronstein Properties to avoid their bdlg)
Bronstein Properties mode of operation is to rent an apartment at a PREFERENTIAL rent (cheap rent), then if you complain or give them a hard time about nuisances, repairs, etc. they switch your rent to the LEGAL RENT which is usually over $ 2,000! Yep! Read your lease, they will have the clause that they can revert to the LEGAL RENT whenever they want! And of course, you do not complain or take them to housing court so it’s hush hush and the next tenant, usually an out of towner (clueless about nyc tenant laws and just happy to have shelter) absorbs the increase. Brokers or agents will not tell you this. They will say, «Oh I have NEVER had a problem with mgmt». Of course not idiots, you never lived in their buildings and you just want your broker fee. Talk about no integrity!
By the time a tenant finally figures out their game, it’s too late and time to move out, so cycle starts all over again. So see how they win and do not mind if you move out? Cuz there is a sucker right around the corner who does not do research before moving into one of their buildings and they are subjected by same. Be sure to have your lease read and interpreted by an attorney (not expensive).
Below are some links to equip yourself. Please read, implement them and spread the word over twitter, Unilocal,facebook or even a news reporter. The more people learn the truth about Bronstein, eventually they will get sued by the city!
The more there is evidence, they will go down. So no small task; writing, complaint, followup is too little. It all adds up and eventually the slumlord will be put out of business!
p. s. Please read the 15 or so reviews that are hidden at the bottom of this Unilocal page. Reads « Unilocal reviews not recommended». It’s interesting how the one positive review keeps popping up at the top although it’s outdated. Also, if you are going to review on Unilocal,make sure you have at least five reviews of other places, otherwise Unilocal’s algorithm hides your review all the way at the bottom as it understands your one review as a phony review.

Great properties for a great price, really nice supers and clean. I will continue to live and recommend other as well!

Bronstein Properties, owners of the apartments at 43 – 17 48^th Street, Sunnyside Queens, among numerous other properties.
You wouldn’t know they own this building in Sunnyside, because they don’t openly attach their name to it, and for good reason. The building is infested with bed bugs and roaches.
We were told by our broker from The Realty Depot that there were no bed bugs, which of course was a lie.
Within 2 days of moving in, I was getting bites. I peeled back my mattress corner and lo and behold, the entire lining of my mattress was infested with bed bugs.
So, we had our apartment and beds sprayed with chemicals several times, had to wash ALL of our clothes and seal them in black plastic bags.
Don’t live here. Find another, better building at all costs. Don’t work with The Realty Depot or Bronstein properties. You will thank yourself later.

Cons, Gold Diggers, liars, with no customer service, no respect for their customers, nor their time. Hope ur in no hurry to get a apartment from them:-/
1) I saw and applied to an apartment in one day (Sunday), listed at $ 1500 for a studio. I was very excited. The next day my broker I was using, told me they wanted bank statements (that I should not be revealing) and that they would have an answer by the end of the day.
2) Tuesday comes, they tell my broker that they will let him know by 3pm. Then, as I was texting a broker who I used in the past, she tells me that they sent out a NEW LISTING to all their brokers, the same apartment for $ 200 more, at $ 1700. They decide not to tell me directly.
3) Wednesday no word, so after 4 days, no answer I decide to take the day off and look for more apartments. I meet 4 agents, they all tell me how horrible Bronstein is, I find a apartment that’s also good, at $ 1645 but… It’s also under Bronstein:-(so the new broker says, since u paid 150 dollars for an application fee, and it’s the same property management, maybe they will switch the application for free and give u a quicker answer.
4) so the next day, Thursday, the new broker goes to their office in Forest Hills first thing in the morning, and they switch the application for no extra charge. All day no word. The broker says he has been calling them all day and no one will pick up the phone. He literally phrased it as «I left over 2000 messages»
5) so Friday, 5 days later, the broker calls their office in the morning and says they will let me know by the end of the day. I have been told this exact phrasing, with various times, a total of 5 times. And now it is Friday night, no answer still and at a loss of $ 150 dollars.
I would never think I would have to actually avoid a property management to actually get a apartment in a timely and respectful manner. Thank god I am not at the end of my lease and homeless, cause I would be if I depended on this company for anything besides taking my money.
What I think is the most disgusting characteristic this company has is «cheap», they relisted my applied for apartment, for a higher price, and keep my application «pending» for an extra day until I switch it myself. Which is still unanswered. They did not tell me anything about the relisting. So practically they are blue balling me to see if they can get more money for a listing they already advertised.
Where is this going?
Use someone else… for your own time.

I very recently left one of Bronstein’s buildings in Hell’s Kitchen (414 west 44^th street) after only living there for 4 months. Upon returning to the apartment after a weekend away from the city, I smelled gas (again) and called con-​ed. I had previously (weeks before) asked the super (Louie) if he smelled the gas I was smelling and he said no, but that when in doubt I should call con-​ed. After calling con-​ed, the entire building’s gas was shut down (no cooking, no laundry, etc.). Bronstein didn’t give the building any timeline as to when the gas service would be restored. Inspectors came to locate where the leak was coming from, and upon inspection of the building they found so many gas leaks that Bronstein decided to replace all of the gas lines in the building. While this was obviously necessary for the safety of the residents, I find it hard to believe that with so many leaks found throughout the building any inspections were current or had been done at all. They then hired plumbers to come to «fix» the problem which meant that nearly every apartment, if not all of them, had to undergo construction. This is a very old building so there’s lead-​based paint in the walls. The construction that went on for MONTHS was loud, hazardous, and unprofessional. The super was supposed to go into each apartment with the plumbers to supervise the work, but instead he gave them keys so there were just a bunch of random men walking around with keys to resident apartments– apartments that were being entered randomly without permission. Not only that, but the entrance to the building which ordinarily requires a key, was left wide open (security issue). I lived in that building without gas for 3 of the 4 months that I was there. At a meeting that the residents organized, everyone was upset– we all wanted compensation for having to eat out, having no access to laundry, breathing in potentially toxic dust, and violation of space and security. I was also told that the super Louie had told other residents that I shouldn’t have called con-​ed, but instead should have told HIM and he would have fixed the problem (!!!). Bronstein continued to vaguely address these issues while the super continued to be a phony, dishonest scum-​bag. He installed my A/​C for $ 80 dollars and used cardboard and scotch-​tape to cover any areas where there might be leaks (dumb). Also, on the day that I was due to move in and although I had previously scheduled it with Louie, I called Louie 15 minutes before I would arrive with the movers and Louie told me «sorry, I’m not there. This is a one man show. It’s not easy being me.» So I had to tell him I’d give me $ 100 dollars in order to get him to open the door for me and give me my keys. He did so begrudgingly and added: «remember, I’m doing you a favor.» F*** that guy. Once I finally moved in, I learned that there were crackheads and hookers down the hall who were constantly screaming and yelling and going bat-​shit crazy every single day. The police were knocking at there door repeatedly (one night they came 3 times and buzzed nearly every single apartment in order to get into the building). Bronstein was always SO rude whenever I called about all of these issues and they only actively tried to answer my questions when I said «okay,
I guess I’ll just call 311 and ask them.» The one star is there bc I have no other choice but to give them one, but I’m also just so grateful to be OUT of that building, away from the super (total slob), and free from having to deal with Bronstein management EVER again. Terrible overall experience. Steer clear.

Clearly I am just preaching to the choir with this review… but I cannot emphasize enough how disgusting this management company is. That’s right… disgusting is the only word I can find to describe Bronstein and the way they do business. No sense of urgency, honestly or courtesy to ANY of their tenants. The receptionists that answer the phones are the worst. How can you be rude AND dumb all at once? Building managers NEVER return calls. These people are here are there to collect a check. Period. I’m sure there are homeless shelters better kept than the buildings they own. Do yourself a huge favor and NEVER rent from these crooks.

I would leave zero stars if I could. I only wish I’d checked this Unilocal page before signing my lease a year ago. I live in Ditmas Park/​Prospect Park South.
Basically, everything that could have gone wrong with my apartment (short of a fire) did go wrong. Mold-​covered leaks, sporadic hot water, heat that (when it’s on) sounds like a waterfall, insane, pot-​smoking, loud neighbors, a crime-​filled neighborhood.
More importantly, though, we’ve been infested with roaches, mice, spiders, ants, and now, the holy grail of infestations, bed bugs. Very funny considering when I signed my lease, they told me there’d only been one instance of bed bugs in 2011, on a different floor. But the exterminator I’m dealing with now has already been to our building twice in the last two weeks. Frankly, there is something they’re not telling us.
The only benefit to living in a Bronstein apartment is getting toughened up for any slightly less miserable living conditions you’ll have in the future. Additionally, they seem to use competent and sympathetic exterminators who are very familiar with how Bronstein infestations work. But, let’s be real, you don’t want to be seeing your friendly neighborhood exterminator THAT OFTEN.
Run far away. Like another reviewer said, don’t be fooled by the large apartment and affordable price. IT IS NOT WORTH IT.

Just kidding! They’re the worst. I tried to negotiate the terms of my lease renewal and after calling and emailing regularly for nearly a month, the only person I could get on the phone said that the leasing manager declined to negotiate the terms without comment. So now I either have to pay $ 405 more per month to stay in my apartment or find a new place to live and move out of here in nine days. If they were going to deny my request to negotiate, they could have done it when I still had time to find a decent place to live. The building is nice, my super is amazing, but the company can rot in hell.

Unless you enjoy keeping bed bugs as pets… RUN AS FAST AS YOU CAN. DO NOT pay attention to how big the apartment may be, it’s not worth any of the hassle or expense you will experience with the multiple issues that Bronstein will lie about.
I live in a a Bronstein apartment in Brooklyn with my fiancé, small dog, and cat. After Bronstein made us jump through every hoop imaginable to officially sign our lease, they then decided to lie about the bed bug issue in our building. The vacant associate at Bronstein claimed at our lease signing that there was a bed bug problem in, «just one unit on the 4^th floor» and never on the 5^th floor (where we live) or anywhere else in the building, that we have nothing to worry about. My fiancé then asked her again, «are you sure there was never a bed bug problem in our unit or surrounding units?» to which she replied, «Absolutely not, it was just one unit on the 4^th floor and it was taken care of promptly.»
Fast forward one month after move-​in, and I’m covered in bed bug bites. After speaking with all our surrounding neighbors, they all confirmed that they too have bed bugs, and have notified Bronstein of the issue numerous times over the past 2 years. After calling the exterminator (Bronstein won’t call, you must call, this must be too difficult of a task for them), we were given the protocol for extermination: Basically, packing up all our belongings, washing every piece of clothing we own, and living out of plastic bags for 2 – 4 weeks. Let’s not even talk about how the extermination company claimed that the pesticide they use is 100% pet safe as long as the pets were out of the apartment for 4 hours (which we followed precisely), then come a week later, both our pets had been extremely ill. Now on top of living out of plastic bags, we get the added fun and expense of vet bills!
Don’t even get me started on the non-​functional elevator, not having a mailbox key for over a month, having to beg for a smoke detector (against the law?), the lazy super that claims any and every issue is «not part of my job description», and the building manager that NEVER returns a phone call!
I have lived in 3 other buildings in Brooklyn since moving to the city, and even though none of them have been perfect, none have had bed bugs or lied as much as this terrible management company. Run away as far as you can and live in any other building.
p. s. If you have a pet, Bronstein will not care about its welfare (see note above about the lying exterminator); however, they do demand a $ 1,000 dog deposit prior to signing the lease ! They also enjoy keeping this a secret until you’re about to sign the lease. WTF? !

I will try to be as objective as possible. They never return calls, Norberto, my managing agent, is miraculously on the phone every-​time you call. The boiler went out over a month ago, during our arctic chill and a new one has yet to be installed. There has been a mobile boiler outside for the last 4 weeks that runs out of oil on a daily basis. I have placed many calls for an appointment with the exterminator, of course it is never anyone’s job to help. They will «give me the extension of the person in that department» of course, they then are unavailable.
That said, My super Mike Dey is always there to do any work when needed, and does not like to accept any gratuity. He would even help install things like curtains, and lights which frankly he does not have to do. The floors and staircase are mopped and disinfected multiple times a day. The two stars is only because of Michael.
Full Disclosure: I am a real estate agent, this review though is from my experiences exclusively as a tenant. I understand very well that I will likely not be working with Bronstein professionally in the near future, but fair is fair. They are a below average management company.

An update: I was able to break my lease 9 months early after threatening them multiple times with a lawyer. I was living with a really bad roach infestation, with inconsistent hot water, as well as terrible sanitary issues regarding the lobby and garbage rooms — all of which they were unwilling to fix. I tried speaking with the management, Mekkehan Uludag but she might be the most useless and inconsiderate human being I have ever met in my life. All they care about is taking your money. Again, please please please for your own sake — DO NOT RENT FROM THIS COMPANY. I wish I had read these reviews before I rented from here.

Anyone leaving a review that «hasn’t had to deal with the property management company» shouldn’t be reviewing. After all, anyone can have a positive experience if you never have to call your landlord.
The incompetence of this company is staggering. I’ve been living with a clogged shower for a week and they could care less about fixing it. I’ve been berated by them for «not making myself available» for someone to come in and fix it, yet I’ve told them on multiple occasions that I can be available at any day, any time, provided I have enough advance notice to take the day from work. They say they’ll call you back in a few hours? Good luck with that.
The receptionists are rude, the managers change every time you try and talk to the one for your building and nothing gets done. I’m currently in the process of looking into my lease to see if I can break it early so I never have to deal with them again.

I am ill because I breathed in plaster and cement dust. I posted this on FB publicly:
My landlord, Bronstein Properties, in Forest Hills, NY, didn’t repair a water leak in the apt. above me. FDNY came, chopped a huge hole in my bathroom ceiling. New Year’s Eve – I’m shoveling buckets of plaster & cement dust. Ended up breathing so much of it in that it sent me to the E.R. the next day with chest pains and trouble breathing. I’m on antibiotics and running a fever – that dust sent my white blood cell count up. Super-​was gone! Emergency number=usless. Still have hole and stuff is falling down. Can’t use bathroom or I’ll be worse. Leak above not repaired yet – and the boneheads above me are still taking showers (they know).

After seeing these reviews I felt somewhat compelled to write. During my short stint in Queens, I lived in a Bronstein apartment. I essentially moved in order to be closer to where I work (which is in Western Suffolk), but I have nothing but great things to say about my apartment and Bronstein Properties.
For the price I was paying, the apartment was great. Lots of space, great neighbors (which I know can be hit or miss), and very rarely ran into any issues with temperature, property damage. I say rarely because there was one minor incident, but it was fixed ASAP. Heat wasn’t working during the Winter. I called Bronstein the day i discovered the issue and somebody was over the next day and fixed it.
Facilities were always clean too. While I had great neighbors there was one guy downstairs who had a tendency to come home drunk and drop half of whatever drunken munchy food he picked up. By the next day or day after it was cleaned up.
The couple of times I’ve dealt with Bronstein on the phone they were always pleasant. If I ever make my way back to Queens again, I’d strongly consider moving into another Bronstein apartment