Enterprise Rent-A-Car

I am a regular tier level customer of the Forest Hills Enterprise. Im here ALOT. The people who work there are awesome. The manager, Lisa, is great and accommodating. Kayla and the guy
don’t remember his name, are also very accommodating and personable. Even the guy who cleans the cars is so nice! Everyone there likes having a job thats for sure. They know what they are doing at this location.

First time renting from this location. employees were very nice and curtious. they were also very fast which I liked

I have rented three times at the location and I absolutely love it. The staff is so knowledgeable, very friendly and so kind. They are always there to answer any of my questions. This is my to go place when it comes to renting a car!

I rented a car here and returned it in 24 hours. They are charging me for three days. Before I took the car out, I specically asked, if I return it to the garage Saturday after closing how much would I be charged. They told me one day. Now, they are charging me for three days.
This is not the first time I had a problem with Enterprise rent a car. But since their office is right across from where I live, I gave them a second chance. Never again

I made a reservation with Enterprise one week in advance. When I got to the forest hills location they ran my credit card and later told me there would be a wait time. Apparently the reservations line had overbooked them. The wait turned from 10 minutes, to 30 to one hour, still no cars available. So I had them cancel my reservation however, now they said my refund would take at least two days to post! What a scam! When I called the credit card company to explain this mess even they were horrified. Stay away.

They have a lot of problem when I ask about pick me up. Before they come to pick me up everytime. Last team at this place very nice and kind but new team don’t care anything. Just tell me a number another place to call. I will no more rent a car from here.

Enterprise Rent-​A-​Car at Forest Hills is fabulous. The customer service is consistently top notch.
My only requests are, be open on Sunday so I can have a one day rental on Saturday and staff the location with more than one person on Saturday morning.

The entire team at this location are A Plus. I live just a few blocks away and started renting here about a year ago instead of going to the airport. I always get greeted by my name, the manager Nahila runs this location as is it is her own business which I truly admire always going over and beyond for customers.
This review is especially for Nahila, I rented a car this past saturday and was late to pick up; late to the point where they had already closed and I had a birthday party to go to, as I was existing the driveway Nahila comes out out of nowhere to save the day, she had so happen to still be on site and gracefully attended me past closing hours. THANK YOU very much, this was much appreciated.

I’m a fan, generally of Enterprise, their customer service is the best I’ve encountered in car rental.
Things to know if you rent from Forest Hills — The garage they’re in has no pedestrian entrance so you have to walk in and out on the car ramp. A little dangerous.
Never return a car on Monday morning and expect to get to work on time. They’re super slammed at that time.
The staff here is friendly, genuine and polite. The rentals are in good condition. All-​in-​all a good place to go if you have to rent a car for the weekend.

Best service I’ve ever had for a car rental place. It was actually a little disconcerting how polite and helpful they were. Not used to that kind of treatment!

I was a long time Zipcar member until I began to realize that renting a Zipcar for more than 6 – 7 hours on the weekend easily costs just as much as renting from Enterprise for the entire weekend (Saturday morning to Monday morning). Plus, Zipcar has been drastically reducing their fleet in Forest Hills recently for some reason as if it wasn’t already difficult enough to get a car (ANY CAR) on the weekends. And most credit cards cover your insurance and I rarely drive enough even for the entire weekend so gas is not a huge factor.
The great thing about Enterprise is that they often hook you up with upgrades. In fact, I’ve gotten upgraded every single time I’ve rented there. Just last weekend, I reserved a compact like Yaris, but ended up with a brand spankin’ new Santa Fe! Woohoo! The more you go there, the employees, especially Henry (awesome dude, BTW) asks what your needs are for the weekend and takes care of you. I can’t say enough about the employees there. Each and every one of them has been super friendly almost to the point that you’re leaving the place asking yourself, «am I really in NYC?». On top of that, you can easily achieve elite status by renting 6 or more times a year (you get nothing from Zipcar for renting often) which gets you more free perks like free rentals, extra points and confirmed upgrades.
So long story short, screw Zipcar. Go Enterprise!

Great customer service! My go to place when I need to rent a car. Henry, Dan and Nailah are great… professional, friendly and efficient. Never have to wait very long and the location is easily accessible.

friendly, courteous, excellent hours, fast service, and easily accessible (right by the 75^th Avenue subway, or just a 15-​minute walk from where I live).
I doubt I’ll be using their services frequently as I have my own car, but it’s good to know that there’s a solid Enterprise nearby in the case of emergencies (like when mine is in the shop for a few days).

These folks are super friendly and attentive. It doesn’t get better than this when it comes to service. I’ve been renting cars from this location since they opened and I’ve never had a bad experience. They’re conveniently located and always have a good selection of cars when I need one.

After 10 years in NYC I almost forgot what good customer service is. Thank you Nailah for reminding me! Their service is top notch, super friendly and professional. I was in and out in under 10 minutes, hot a great car and even better service. We need more of you guys here in NYC! Thanks.

Extremely friendly, attentive, and professional service! They helped me with directions and they also call to follow-​up just to ask how the rental went. I also love the pick-​up and drop-​off service!
P. S. If you let them refill the gas upon return, it’s only $ 3/​gallon – better than the prices you can get at the pump!

Yes they are extremely friendly but it’s all BS.
While the girl was chatting away and being super friendly she added the Roadside assistance, which I did not sign for and only wanted the gas option.
When I returned the car and they told me the price and I was shocked. They wanted to charge me for a full tank while the car still had over half a tank. They didn’t even bother to check. It took two of them to figure out how much the gas was and after them taking so long I had to leave. They did get the charge for the gas right but when I left looking at the bill later on I noticed the extra road side charge. I called and they said they would credit it back. It’s going to be close to 3 weeks and after calling a few times and asking for the number of their corp office they say the credit is done. I am still waiting and may have to dispute the amount after calling my card.
Don’t let the smiles and excessive small talk fool you and if you must rent here be prepared to read your bill over a few times. The price you book online is not the price they let you walk out with. This is especially dissapointing when I had rented from them 3 times and had two more reservations which are now canceled within a 2 month span.
The manager is super friendly but customers prefer honestly than small talk.

I usually rent from enterprises and this location is definitely the best. The staff here is incredibly friendly and service is top notch! They even picked me up from where I ate lunch (I already had the car dropped off at the shop)!
Everyone is very professional and courteous. They have a large selection of small to large sized SUV’s. You’re in/​out in a jiffy.
I’ll be back next time I need to rent a car.

Location: Pinnacle bldg parking lot
There are entrances on queensblvd and 75^th avenue
Transportation nearby: F train 75^th ave stop & E train Union turnpike stop
Service: unbelievably amazing! I pretty much rent cars on a monthly basis for wok and I have never had such friendly and super nice customer service as I did when I came here.
Price: typical car rental place
Rented: Cargo Van
Imp. Note: if you opt for the prepay gas option they will automatically charge you for 8 gallons (approximate $ 40) even if you did not use that much

I have rented from this location on a number of occasions. Always a great experience. Excellent customer service reps, a nice enough selection of cars, rarely any type of wait, and always always always the best weekly price of any Enterprise location or any other car rental company in New York.
Close to the subway for easy pickup/​dropoff as well.