Forest Hills Rehabilitation

The chiro and PT are nice people but I came here 8 weeks for a shoulder and neck injury and they could not solve the issue. It is a sad thing but the majority of PT and Chiro offices are businesses looking to get as many patients as possible in and out to make money just like forest hills rehab. Fortunately, I’ve found a one on one doctor who has improved me in one session more then forest hills has.
The front desk receptionist mike is extremely incompetent. The trainer is pretty useless as well. The very bad part about this place is that they will assess you on your first appointment with about five people and make you feel like they know what they’re doing and they’re going to take care of you. From there on out, there was several days where I was rushed in and out of this place.
Do not come here, especially if you have shoulder and/​or neck pain. Find a doctor who is truly looking to work on you instead of giving you the same «treatment» everyday. I would have given this place one star but the chiro and PT and PA are nice.

STAY AWAY FROM THIS UNETHICAL PLACE. I was told on the phone TWICE that my insurance was accepted by them. I read every single word on my insurance card to the receptionist who assured me that they are on my plan. I even called three days prior to going there to verify and was told AGAIN that they take my insurance. I walked two miles to get there with a bad hip and was told that they are sorry, they DO NOT take my insurance. They had just finished telling the woman before me that SHE TOO WAS NOT COVERED under her plan even though she too called and was told they did. She too had to leave.
To make matters worse, they made the other woman and I fill out paperwork and sit in the office for a half hour (holding the insurance card) before noticing that they did not take our respective insurance.
They either have the MOST INCOMPETENT receptionist (which makes me question the quality of their therapists), or they INTENTIONALLY tell people they will take their insurance so that they get them into the office and hope they will wind up just paying out of pocket.
This is the most unethical way to run a business and inexcusable to have a receptionist answering the phone who knows nothing. They are dealing with people who are in pain and should either be accurate in what they are saying, or tell patients that they themselves have to find out if their insurance with pay. I would rate them a zero but their water cooler had cold water on this 92 degree day.

Highly recommended.

I’m not sure where to begin. I’ve found a place where I can get personalized physical therapy by an attentive doctor… and it is NOT at Forest Hills Rehab. I tried FHR because I live around the corner but was quickly turned off.
The guy at the front desk is a flake. I don’t know about anyone else, but if I go to a medical office or facility and am told (by him!) «I’ll follow up with your insurance company and let you know what your benefits are» I expect to receive a little bit more information than what is printed on the front of my medical card. Thanks! I could have read that to you and asked you to repeat me and could have saved us both the full two days it took you to let me know.
It’s basically a people factory in here. Don’t bother making an appointment because they aren’t adhered to. If you ARE given an appointment, its not written down or noted anywhere. And don’t dare actually showing up early or on time… you’ll be ignored for atleast 45 minutes anyway.
When you’re finally called into the back, you are «assessed» for the first time… thoroughly. I will give them that. (Or maybe just Michael is thorough, he was the only reason I went back a second time.) Don’t come though, if you don’t have 2 hours for the first time and an hour every time thereafter.
I was immediately treated as another piece of cattle. Nothing was explained unless I asked. The «trainer» or whatever she was in the back of the facility with the gym equipment, barely introduced herself. Then «showed» me how to do some exercises, while tending to someone else without making sure I was even doing it correctly. As I was nearing the end of the exercises, she told me I wasn’t doing it right and tried to correct it. At this point I had been there over an hour and decided I was going to seek out another facility.
Again the guy at the desk sounded as though I was doing him a favor by «reconsidering» and didn’t seem concerned that they were going to lose a patient – who would potentially bring in 3 or 4 more! Saying «yeahhh…well…your insurance isn’t really that great anyway so you probably don’t want to come back.»
…WHAT???
#1: ill decide whether or not I want to come back and #2: who are you to tell me what I’m able or «want» to pay outside insurance?
This is definitely one of those places I left wondering how its even existing. Horrible business practices, awful customer service, and not a personalized, welcoming atmosphere. Forget about a thriving future here. The only star goes to Michael for being professional and informative.

Last year I had surgery and my left arm ended up pretty messed up, a friend of mine suggested the practice, I gave it a shot and I’m very happy I did, great staff great therapists, and I never waited too long to be seen, thanks Dr. B!

one of my friends refer me to this office and it has been the best decision Ive done so far. Great service and a very awesome staff specially front desk! GOTTA LOVE FOREST HILLS REHABILITATION!