Sprint Store

Great customer service Atiya Tillman is very helpful amazing staff specially her !
She helped and should me everything I needed and left me with no questions !

Went to get a new phone on a Sunday, and I was surprised that it was so empty. I was assisted immediately after entering the store. Getting a new phone was easy and the staff were very helpful helping me chose the right plan. Will definitely return to get my next phone here.

Always great service provided by friendly and knowledgeable staff. I’ve never had to wait a long time to be seen and the music is always bumpin’.

I went into the Sprint store today and was greeted by Tiara. She was the most informative customer service agent !! Her lovely personality and willingness to help me was so fabulous. She was very helpful and extremely kind.
Because of her great skills and knowledge, I was very pleased with my experience at this store.

I had a great experience here… Gio who is very knowledgeable helped me and another young lady with glasses very nice and helpful great customer service

Completely agree with all negative reviews. Staff turnover is very high in this store — every time I visit, there are different people working in store. Most of them sound clueless about service and promotions. One lady I spoke to (Tiarus — not sure of spelling) certainly has an attitude out of nowhere. She speaks to me in a very condescending tone and repeats «as I told you» in every sentence. Lady, you are in service industry. That kind of attitude should not be a treadmark of Sprint. If Sprint is doing so hard to attract customers with those deals, this kind of attitude will only drive them away.

I hate having to go to a sprint store for ANYTHING… but going to this sprint store make all the bad worth it. I was helped by Aaron and he was helping me and some other person but he was abel to make it work for both of us. I got all my question answered and give me the best option with out putting any pressure on me. Don’t bother going to any other store but this one!!! Great service, patient sales people and not too overcrowded

If you want actual customer service and accurate information– please avoid this location. The sales reps are careless. They gave me wrong information which caused more problems. When I went back to correct the problems they simply said ‘nothing we can do’. I ended up spending over an hour on the phone with a customer service representative (while in the store) for them to fix the issues.
Avoid this location!

Stay away from this store absolutely horrific… Sprint phone company is outstanding there customer support is first class… this particularly store is horrible, trying to resolve a problem even with the manager was useless… I had to call sprint directly to resolve my problem… the manager Anika should be managing an ice cream truck… look at other reviews on this site …

I came in on a Saturday afternoon and the service was absolutely hoffific! The manager on duty (Anika) lacked professionalism and any kind of customer service skills. The entire staff was more interested in watching netflix and listening to music than servicing the customer with anything. If there was a choice of going back there or traveling 600 miles to another location, the travel would be well worth it!
Definitely would not recommend.

These guys are telling people the wrong things. Not sure if it’s because of laziness or straight up ignorance but they told me i couldnt exchange my defective galaxy s6 in their store unless it was purchased there originally. They made me drive out to Long Island that day and my original store didnt even have the phone in stock. I ended going to another store deeper into Long Island. It had to be done that day because it was the last day of the 14 day period for exchanges.
How does this make sense? Because the policy actually was that you can not return a phone unless it was the original store, however exchanges can be made in any Sprint store. These sprint employees need to get their act together and know their own policies instead of wasting my time and gas to drive across long island for something i could’ve done at this store.

This one goes out specially to my brother Manny at the Rego park store — and I say brother because he’s from my country — thanks for looking out! that’s the least you could of done for me– but you didn’t…I have been with Sprint for over 10years. I went to renew my contract and MANNY gave me his best deal! the cheapest plan! A home phone with two cellphone lines for 96 dollars. I was very happy — until people started dropping out of the FRAMILY PLAN! which I was not aware of I was in it. because Manny only spoke of $$$ not the plan he was putting me in… so in two months my bill went up 30 dollars. Now to cancel my plan I had to pay two separate cancelation fees. Onr for the two lines and one for the home phone. THANKS MANNY for letting me know about that one too! I wanted THEN to add another line for my daughter…+70 dollars — I canceled my plan and went with TMOBILE. i got 4 lines for 100 bucks! and if I want to add another line its just 10 bucks! Im very happy with TMOBILE 2 months in. and they paid for my cancelation fees!.. PEOPLE BE CAREFUL WHAT YOU SIGN! MAKE SURE OF CANCELATION FEES — MAKE SURE YOU ARE NOT IN A FRAMILY PLAN — WHEN SOMEONE DROPS OUT YOUR BILL WILL GO UP AND UP AND UP…
IN MY BOOK — MANNY — YOU ARE HORRIBLE! HOPE YOU PAY FOR THIS ONE! YOU HAVE ONLY CAUSED ME AGREVATION AND $$$…BUT THATS COOL IM IN A MUCH HAPPIER PLACE I RECOMMEND YOU GET A DIFF JOB THAT YOU ARE GOOD AT… OR MAYBE YOU ARE THE PERFECT PERSON FOR SPRINT — CROOKS!

The store displays were handy. The brochures for phone plans are kind of hidden in the corner (I don’t think that’s a good idea).
My family and I went in 30mins before closing to open a new account. We spent hours with (DANA). she was very nice and patient with my indecisiveness on which phone plan or phone would be suitable for my family. She was honest, professional and very informative. She broke down the various payments plan. She clearly explained all the fees and charges for all the IF questions that we had. It took us about 3hours to get everything done. Dana is a suitable rep for sprint! I would sincerely recommend her!
In the end, I decided on the phone that was favorable for most of my family members. However, after two days of being with the phone I decided on an exchange. I called up the store and spoke to Dana. I’m surprise she remembered me and told me to come in the next day and everything would be taken care of.
I went there today and she was busy with another family with opening a new account. The family was making multiple purchases and was asking her to transfer contacts from previous accounts to the new phone. It took about 4hours to wait for her but it’s totally worth the wait. In the end, I was able to make the exchange and phone trade in within 45mins.
You would think their job is easy but standing there for more than 4hours with a system problem would make anyone lose their mind (in my opinion). So THANK YOU DANA for your time and patience!

This is a horrible store I won’t be going back. I wanted a screen protector and they wanted to charge $ 38.I told them off and left. No one was in the store I wonder why. There always seems to be a problem with this Sprint store. Last time I was there the computer was down. Time before that the guy who specifically handle my problem wasn’t in.

Changed service from ATT, Sprint service was terrible, dropped calls and all, returned the phones in 13 days for $ 70 restock fee, Sprint sends me a bill for $ 1100, the store didn’t register that I returned items, wanted me to come into store to clarify… nope not gonna happen, call back Sprint, clarified with my receipt and another rep… sprint still sending bill for $ 210, call Sprint «no problem sir, we will take care of it sorry for inconvenience»… Collections sends a bill for $ 210. Customer service says I owe for service… I refuse to believe this was any service… Dropped calls, inconvenience… Still fighting… You do not want this problem

I went last December for a family upgrade and was taken care of by the manager Gina. The customer service my family and I received was amazing. We went back about 2 weeks later to ask some questions about our bill and was treated just as well. Both visits the staff was very pleasant to deal with.

I feel bad for all the people who had bad experience with phone stores. The worst is on weekends when the store is crowded and there are 15 customers and only 4 staff. However, we were fortunate enough to go visit the store at 10am on a weekday and we were the only customers in the store.
They greeted us when we walked in and answered all the questions we had about upgrading and cell phone selection. Again, we were the only ones there, but hey they made us feel welcomed. Truly appreciate that!
So, the iphone 5 came out a few weeks ago and it is impossible to get it immediately. We put our names on the waitlist last week and they gave us a call last night saying the phone is available, so we went in this morning to pick it up. They helped to activate the numbers, transfer the contacts from our old phone to our new phone in about 20 minutes.
The good thing is Sprint (and basically all the wireless carriers nowadays) buy back your old cell phones, so we ended up getting the phone for half price.
The service was fast and friendly and would definitely come back again.

I came in here to upgrade a phone and the guy told us to wait. We stood waiting for half an hour and without any notice the sales guy WENT IN THE BACK, CHANGED HIS CLOTHES AND WALKED OUT OF THE STORE. DUDE ARE YOU KIDDING ME?! What a scumbag. I come here to BUY A PHONE and EXTEND MY CONTRACT and he just walks out. What a joke, if you want to even as much as to buy a phone, go to another store or gasp, another carrier that actually GIVES A CRAP.

Great store and friendly staff! Thanks for my new phone! You guys are always SOOO patient with me :) Thanks Sergio and Roger!
Also saw Judah Friedlander last time I was there! I almost died from excitement! I asked one of the guys who worked there if Judah came often and he said he is a regular at the Forest Hills Sprint store! Nice!!!

One of the shittiest Sprint Stores I’ve ever been in my life. Compared to the other wireless carrier stores on Austin, man this one blows. First off, the store is tiny and secondly the sale reps here are so useless. I had sprint for a long time. I came in here to find out why my phone bill was so expensive when I went to Florida. I had national minutes but even so, I barely used my phone when I was down there. They said I missed a bunch of payments and my plan didn’t cover calls made from Florida, only calls from the Tri-​state area. I was like «what? you can’t be serious!» By the end of my argument, the dumb guy behind his cheap desk told me to call this number to settle my dispute.
When I called that number he gave me, some very helpful Filipino lady understood my issue and resolved everything and gave me a upgrade to the new blackberry curve (1^st gen curve at the time). For the guys who work at this Sprint store, you guys suck!