Robert Donahue – State Farm Insurance Agent

Liam at the newly located Forest Hills record took care of a recent vandalism problem I experienced in record time. By far this was the easiest and most painless claim I ever filed. Much of this was due to his professionalism and attention to detail that is sometimes not experienced even on a weekday– let alone a Saturday morning.

I finally got around to changing my insurance agent to an office more accessible to me. Mr. Donahue and his staff here are great. everything was handled efficiently and clearly explained. this was great, because my experience with State Farm itself was turning sour as the main call center folks had been «updating» my information incorrectly for the better part of a few months. I’m glad that the staff here treated me with respect and a calm attitude, unlike whoever staffs the State Farm phone centers out in Flyover Country.
what’s clutch: they’re open until 6 on most weeknights, with after-​hours appointments if necessary AND they’re open on Saturdays. fantastic! as I often point out, it’s a major annoyance when services/​businesses don’t respect the working man/​woman by not having any late or weekend hours, as if time off grew on trees.
while I only came for car and personal items insurance, the agents also provided me with information on other policies, but were not pushy at all.
it’s always great to find a local business which cares about its customers!