Pet Craze

Pet craze is an absolutely fantastic place. The customer service is quite good and they are knowledgable about their store and products. I often take my dogs for the self-​wash due to the size and amount of hair my dog has. The bathtub in our home just doesn’t cut it. Everything works well and the shampoo and conditioner are great. The salon is incredible to. Lila does our dogs nail trimmings with gentle professionalism and patience. I have never used their day kennel or overnight boarding, but have heard great things from my friends who have used them. I look forward to trying them out!

We needed to board a dog from a Wednesday night until Sunday morning. They were very upfront that there was no room on the Wednesday night, and that we would have to schedule an appointment for an interview the next day, as well as have her shot records faxed up. The woman I talked to told me a price, and even the size of kennel ($ 22/​night for a medium kennel Thursday-​Sunday) We were fine with this as it was last minute and we were happy to find someone at all. The next day came, and we woke up early to call the vet to fax the records, and then called Pet Craze to make sure that they received them. That’s when we were informed that there would be an additional charge for Thursday during the day for «doggy day care» which we never even inquired about, and then be charged for boarding, IF there was room. So, either the kennels magically filled up after hours, or they weren’t even aware that they were looking after the dogs in those «empty» kennels, because after we had set aside part of our day off, the empty kennels were suddenly occupied and we were being offered a service we didn’t even know existed (that we didn’t ask for) with a possibility of receiving the one we originally inquired and set up an appointment for. Huge waste of my time, but I’m glad we didn’t leave her there, because apparently they can’t tell the difference between an empty kennel and one with a dog in it.