Havill-Spoerl

I went back to this dealership yesterday for the last time. There was a service manager that I never dealt with. Wow. There were more questions flying at me about how I would pay and statements about what my costs per hour would be before I could get a word in edgewise. Besides coming in for an oil change I had a concern with some knocking in the steering column of my 2012 Fusion Hybrid. I was asked if I would be willing to take a drive with the service mechanic to confirm what I was hearing. I agreed. Then the service manager/​attendant started to question me as to how I would pay. I advised him that I had an extended warranty. He asked me if I had brought in paperwork to substantiate that. I then said of course I’d have to go home and get it. But I thought it would be simpler for service manager to look it up in that I had purchased the car from them along with the extended warranty. He then stated that I would have a $ 100 deductible after he easily found my information in their system. I returned several hours later to pick up my car. I was advised as to what work had been done. Of course my deductible was met. I also asked for the service report on my vehicle in that I had brought it in to have an assessment of the vehicle as well. That had not been prepared. I waited for several minutes when I was given a document. There was no identifying information of my car and the document. It seems rather odd in that the last time I came in to this dealership they tried to sell me a set of four new tires. The document didn’t seem right. I returned home and compared it to the previous service document. Miraculously my tires and increased their tread where and I had ¹¹⁄₃₂ as opposed to ⁵⁄₃₂ three months earlier. I will go back today again and ask why the discrepancy. I have lost trust in this dealership. I have had several issues where honesty and customer service have been in question. Sorry Brian but it’s time to go somewhere else.