Crystal Glen Kennel

This place is great. I’ve boarded my dog here about 4 – 5 times in the past two years, and I’ve never had any problems. The length of his stay has ranged from just overnight to about 10 days, and I’ve never seen any difference in the quality of care. It is such a relief to not have to worry about his safety!
The workers are friendly and the place is clean and well-​kept. My dog has never had a problem there with the other dogs or with the environment in general. Last time I used this place, they called to let me know that my dog was limping slightly and if it would be okay to give him a baby aspirin. He limps a lot because he runs like a maniac, but I appreciated the check-​in.
I took off one star because the hours are inconvenient (can’t pick your dog up on Sundays), and because there are quite a few hidden expenses ($ 1/​day for treats, $ 3/​day for walks, etc). However, there don’t seem to be a lot of good options for boarding your dog in Fort Collins, and I’ll gladly pay extra for peace of mind.

This place is odd.
The first time I took my dog there was for day boarding, and I liked them. They’ve got a lot of space, were pretty cheap ($ 10), and included walks for free. I messed up, though, and was late to pick my dog up. After initially snapping at me for it, the proprietor said that if I’m worried about this happening again, then next time I could pay up front and they could leave my dog somewhere where I could get her after hours.
The next time I went, a couple of weeks later, she had no recollection of making this suggestion. I was doing 4 days of boarding, and she wouldn’t let me pay up front. I finally said okay and told her I’d be there around noon on Wednesday to get the dog (over my lunch).
When I picked up my dog it was really annoying. I spent a good 20 minutes looking for staff; in the meantime my _​dog_​found me, so I brought her through the gate and put her on lead, and kept looking for staff. When I finally found the staff they snapped at me for letting the dog out through the gate (it would have seemed cruel not to!).
Then they charged me $ 20 for an extra overnight because their check-​out time is noon. Byt the time I found the staff and was ready to leave, it was still only 12:30! And they hadn’t told me about this «check-​out time» when I dropped her off and _​said_​I intended to come a little after noon!
But the really odd thing is that for the rest of the day my dog was just lethargic. She’s usually excited after a morning of playing, and jumpy. But this afternoon she just wanted to sleep. She’s usually ridiculously cuddly and social but this afternoon she was as tired and antisocial as during traveling days when she hasn’t gotten any sleep the night before.
She also is usually pretty good about not barking, but when I picked her up she clearly thought that barking was the way to get anything she wanted. I’ve studiously ignored that behavior for the rest of the day and she’s getting back to normal, but all in all I don’t think I’ll be up at Crystal Glen again. Camp Bow Wow is cheesy and smells like antiseptic, but at least I get a well-​rested decently-​mannered dog back at the end of the day (without hidden charges!).