Jiffy Lube

Absolutely wonderful service. Made me feel at home. They guys working here always had a smile on their face. I didn’t have to open a single door. Felt like I pulled into a 5 star restaurant. I brought my own oil and filters and it was around 40 $. Not a bad price at all! The only thing they said about my car is that I should replace was a filter I didn’t know about. He said it was still in okay shape so I may not really need to replace it. Will definitely be coming back here!

I am so impressed at how excellent the customer service was! Brett, in particular, a manager of some sorts, went ABOVE AND BEYOND to help me and prove that I was a valued customer. I highly recommend using this Jiffy Lube’s services for they will continue to prove their loyalty to you and your car’s well being.

I really liked how friendly the service was, and the coffee that was offered.
I’m giving 1 star, because they gave me unacceptable service on my car. I payed full price for my oil change (even though I gave them a coupon). I didn’t notice they didn’t take to coupon off until later. They used the wrong oil filter in my car, so it didn’t fit. When the dealer took it out 5000 miles later, they showed me Jiffy Lube had crunched the incorrect filter into my car. I drive a Mini Cooper, and they used the oil filter for the Mini Cooper S (different size oil filters). Peerless has never messed this up in the 7 years I went to them when I lived in Colorado Springs.
I also had my headlight replaced. It only lasted 3 weeks. When it rained, water got into the headlight because they were not using the best quality bulb. I paid the same price (about $ 50) for a much higher quality light bulb from the dealership. The bulb Jiffy Lube put on my car did not seal out moisture.
Keep your receipt. I lost mine, and as a result, I wasn’t able to get any money back. I have yet to find a mechanic in Fort Collins I can trust. I still travel to loveland to get service at either Peerless tires or the Mini Cooper dealership.

Where to even begin? I had a horrible experience with the staff at Jiffy Lube today. I received a flyer in the mail for $ 20.15 oil changes as a promo for the New Year. So needing an oil change, I decided to give them a try. I dropped off my car at 3:00 p.m. for an oil change. Amongst getting there, a staff member came up to my car and told me to leave my keys either in the ignition or on the seat. Doing as they said, I left my keys in the car. I then asked the staff member to give me a call when my car way about to get worked on. He agreed to give me a call and put a note on my windshield. He then assured me that there were two cars ahead of me and that Oil Changes only take 10 – 15 minutes each car. So that my car would be done soon. I figured I had 30 minutes minimum to run and get a few errands done, an hour goes by, and I then received a call from Jiffy Lube. They said, «Hey man, I’m sorry, but when we went to pull your car in, the doors were locked.» In short– they locked my keys in my car! I of course asked to speak with a manager, the manager ‘Nate’ then proceeded to tell me that he didn’t want to pay for the full cost of a locksmith. As if it was my fault. REALLY? He then blamed me for not telling him that my car automatically locked with the keys inside. I told him, that I would not be paying for a locksmith, and he replied with ‘I’ll call you back after I make a few calls’. ‘Nate’ then has another employee call me back to say that the locksmith will get there by 6:00 p.m. (when the Jiffy Lube location closes) and that if it was too late, they wouldn’t be able to do the oil change. I told them that I needed the oil change done today– and the employee said that he will do what he can. An hour passes and it’s approximately 5:15 p.m. when the same employee calls back and says, ‘Okay we got the car unlocked, so what services would you like to have done today?’ I told him I simply needed a conventional oil change, and that was it. The employee then said «So, it’ll be about 10 – 15 minutes till the car is done. Let me get a total for you…» Are you serious? After waiting two in a half hours, and having Jiffy Lube lock my keys in my car, they’re going to charge me the $ 20.15? I asked to speak with the manager ‘Nate’ when I arrived. The employee assured that I could talk with him. Once arriving to pick up my car ‘Nate’ was busy, and the employee that I had been talking to apologized for the inconvenience. ‘Nate’ then approached me in the main office and said, «Okay, do you have any coupons?» I told him that after the hassle of them having to hire a locksmith to come unlock the keys out of my car and me having to change my plans for a job that should have only taken an hour TOPS, that I wasn’t willing to pay the $ 20.00. ‘Nate’ then told me that it wasn’t his fault that they locked the keys in the car, but continuously blamed me for not telling him that the car would automatically lock. I told him, that when I arrived two and a half hours ago, they told me to leave the keys in the car, and I simply did what the employee told me to do. He assured me that this was protocol but it was still my responsibility to tell him that the car would lock. ‘Nate’ was not willing to take any blame for this situation. I proceeded to tell him that this is my first time coming into the location, I decided to give them a try for the New Year, and that they absolutely didn’t impress me with their ‘pointing-​finger’ ways of customer service. I asked him, if it was worth the $ 20.15 to lose a customer, and he said, ‘We would like your service, but if that’s the way it’s going to be, then that’s what it is”. (Please note that this all happened in the main office of the building, so other customers were listening the whole time) I told him that comping the cost for the $ 20.15 would be a better customer service decision for the business, than an angry customer walk out the door. He replied with ‘I already had to pay the costs for the locksmith to get your car unlocked, so I’m already out $ 50.00 — I will not give you a free oil change’. He then stated and I quote verbatim, ‘You can take the keys, but then I will contact the police.’ YOU’RE REALLY THREATENING ME WITH THE COPS NOW? It’s $ 20.15! So now, I’m here telling you all about the awful customer service that I experienced at Jiffy Lube. I will not be returning because of everything stated above. ‘Nate’ this wasn’t worth $ 20.15.

Excellent customer service and fast service. I have seen them packed with four cars in each lane and they have me in and out. They went above and beyond for me today because a crew member accidentally broke my tire sensor– they compensated the price, gave me 2 coupons, drove it to the tire store at my convenience, and stayed pleasant the whole time!

On March 18, 2014 I went to Jiffy Lube on Kipling in Lakewood for an oil change. At that time, I was told by the customer service person rep in the shop that I also needed my front and rear diff fluid changed as well as my transmission fluid. I was given a sheet that listed when these services were due that says «manufacturer recommendations.»
I opted to have the oil change and the front and rear differential done at that time. I said to the customer service rep that checked me in «Do they know what they are doing with the differential? I know on a Subaru it can be tricky.» He said yes, they knew what they were doing. I said «ok, because my husband has told me it’s confusing.» He assured me again they knew what they were doing.
The next day, March 19, I was driving from my home in Lakewood, Co to Cheyenne, WY for work. I was heading north bound on I-​25 in northern Colorado when my AT Oil Temp light came on. I immediately pulled over and shut the car down, letting it cool off. While it was cooling, I looked up the closest Jiffy Lube which was store #17 in Ft Collins, CO. I drove straight there.
I explained to the customer service rep what had happened and showed him the pages I received the day before showing the work done and work recommended. He said we would ask them to check the diff fluid and said they could do the transmission fluid change. I agreed to have that done, based on the recommendations given to me the day before.
He assured me the tech checked the differential fluid and they were fine. The tech then changed the transmission fluid.
I left and finished my trip to Cheyenne and back home. On Saturday, March 22, my family (me, my husband and 3 kids) left for Las Vegas. We were driving the Subaru. We were driving West on I70 and at around 8:30 — 8:45pm around mile marker 192 we were going up a slight incline when suddenly I saw my mpg indicator shoot all the way up and noticed that when I pushed down on the accelerator it was working. I immediately started pulling over to the shoulder. At some point during the initial noticing of the mpg surge and before I came to a complete stop, there was a thunk. We pulled over as far as we could onto the shoulder and put the car into park. The car was still running, but when put into drive, it would not move.
We called for the nearest tow truck in the nearest town which was Green River, Utah. Our main concern was that I had 3 children sitting in a car on the side of a freeway with no lights, no buildings around and semi trucks speeding past at 80mph. We were able to reach Green River Towing and have the car towed (and us transported) to 1^st Choice Auto in Green River. The tow truck driver told us that 1^st Choice Auto would not be able to work on a 2012 Subaru. But we left it there because there was no where else to go in Green River. We stayed at a hotel that night in Green River. The tow charge to 1^st Choice Auto was $ 200.
During this tow (and possibly the next) my car’s skid plate was scratched and the front bumper was damaged. There is yellow paint and scratches that were not there previously. We know it was not there because my husband regularly checks my car for leaks because I drive so much.
Since 1^st Choice Auto could not service this 2012 Subaru, we arranged to have the car towed to Grand Junction Subaru. The nearest Subaru dealer. This tow was $ 525. We had to hire a shuttle to take us to Grand Junction ($ 200) to rent a car. There was nothing open on Sunday to wait for the car to be repaired. We rented a car in Grand Junction ($ 387).
The car was towed to Grand Junction Subaru and upon doing the initial inspection, they discovered the front differential was empty and now the CVT transmission needs to be replaced. Further, I found out that my transmission fluid should NOT have been replaced until 100,000 miles. The «manufacture’s recommendations» given to me were wrong.
I am now out:
$ 200 initial tow
$ 200 shuttle service to Grand Junction
$ 387 car rental
$ 525 second tow
$ 241 for the transmission fluid change that did not need to be done for another 40,000 miles
$ 1553
PLUS the initial estimate of $ 8855 (attached) to repair the car. PLUS the damage done to the skid plate/​bumper.
More than $ 10,000 damage because the front differential fluid was not filled. NEITHER JIFFY LUBE WILL TAKE RESPONSIBILITY. THEY ARE THE ONLY PEOPLE WHO TOUCHED MY CAR.

I really like Jiffy Lube sending me an email when it is time for an oil change. The people that work there are fast, very polite and I really appreciate that they will suggest things for my car but don’t try to pressure me into it. I will take my car into Jiffy Lube again!

Drove in for an oil change for my Toyota Corolla tonight at about 5:45, and was immediately directed into an open stall. I was met at my door immediately by a very friendly employee who asked what I needed done. I told him that I wanted to have the oil changed, and recently relocating from Dallas, needed to check to see whether my car needed to be winterized. They directed me to the lobby where warm coffee and comfy seating was welcoming me. John came in about 5 minutes after I began getting cozy with my coffee and checked in with me about recommended services. He very polite and thorough about explaining what needed to be done, and showed me everything before it was done. He checked the pH and several other tests of the radiator and was very honest about what needed to be done, and even found a battery acid leak on my battery that I didn’t know was there. I approved the repairs and left for about 30 minutes to do some other errands. When I came back, the car was there ready to go and vacuumed out, and he once again greeted me quickly. I paid the bill and was on my way, smooth as possible. I really appreciated the professionalism, honest, and prompt attention. I believe this will be my new go-​to service shop!

I’d always had my oil changed at Walmart, but recently I decided to give Jiffy Lube a try. I never could’ve expected what a horrible mistake it’d be. When Jiffy Lube changed my oil, everything initially seemed fine.
While in Greeley a month after my oil change, my oil light came on. Confused about why my oil light would be on so soon, I popped the hood of my car and found that I didn’t have an oil cap on! The person who changed my oil forgot to place the cap back on. I then checked the dipstick and there was absolutely no oil in car.
I called Jiffy Lube and asked to speak with the manager. The manager told me I could continue to drive my car for a little while without oil. You should NEVER drive a car without oil. It can greatly damage your engine. Luckily, I knew this and did not drive. Had I not known this, Jiffy Lube would also be responsible for extensive damage to my engine. The manager then told me that if I purchased an oil cap and oil, he would refund me for these items. He didn’t offer to refund me for the oil change, however.
I had to profusely complain on the phone about why I thought I should have my oil change refunded. I paid for a service which was poorly done, and resulted in me being stranded in Greeley, a city I don’t live in. It should’ve been a no-​brainer. After much complaining, the manager finally agreed to refund me for the oil change.
When I went back to Jiffy Lube to speak with the manager in person, I became even more disappointed with their service. The manager never apologized for what happened, was extremely unprofessional and rude, and didn’t even have my reimbursement available. He told me I would recieve a check in the mail and then walked off without even getting my mailing address. I stopped him and gave him my address, but based off his reaction, I doubt I’ll ever see that money.
Do yourself a favor and learn from my experience. Jiffy Lube is incompetent in their services, unknowledgable about cars, and uncaring about their customers. Take your car to be serviced elsewhere, and avoid the damage they’ll inflict on your car.

I needed an oil change and came here. As soon as I parked and exited my vehicle I was approached by one of the techs. They grabbed my keys and got to work immediately. Everyone was super polite and friendly. They explained the results from their inspections, talked about recommendations for my car, topped off my fluids, etc. I was in and out in about 20 minutes, and at the end they not only escorted me back to my car, but even opened the door for me. The price was right and the service was superb! I’ll go here every time.

I was getting my tires aired, so this was really minor. But it was fast and easy, and they were friendly. They replaced my missing air cap as well. All free, including the coffee :)

Do yourself a favor & find another place to get your vehicle matainanced!
My boyfriend recommended the Jiffy Lube at 2549 South College Avenue in
Fort Collins, which is close to campus. He said he liked the complimentary Starbucks and his car was serviced fast. I bought my car in September and was due for an oil change in December. I went in and waited for over 45 MINUTES before someone even acknowledged me. I went ahead and had my oil changed and air filter changed and upgraded to the high mileage oil service, since my car was used. The person at the front desk apologized profusely, and stated that he was sorry I waited so long.
I came back on the 7^th of January for a recommended repair. It seemed I could give Jiffy Lube a second chance, since the man was apologetic. I was proved WRONG on this most recent visit. Again, I was blatantly ignored. I tried approaching the front register several times, but the man, a different person than the previous time, would not even look at me. He would divert his eyes to the computer screen & looked past me twice to call other customers.
I would have in the very least appreciated to have been acknowledged or greeted and told that they would be right with me, rather than being completely disregarded. I brought my boyfriend this second time, and after 30 minutes of standing, we walked out upset.
I do not feel comfortable leaving my vehicle with a rude incompetent staff! The tech could not even identify the Honda Civic outside as we were walking out the door.

This is a good location to visit. Good and fast service. They will try to upsell you with something you probably do not need (fan belt, air filter, etc). Other than that, they are a good choice for an oil change.

I went there on Dec. 2^nd, an out-​of-​towner with a question on appropriate anti-​freeze, and was met with friendly, efficient service by a young man whose name didn’t appear to be on his shirt or else I’d give him a verbal «thumb’s up»! Not only did he have my anti-​freeze checked with a, sort of, litmus testing procedure that was quick, but he also checked, without provocation, my oil level. (I had recently arrived from CA. via this car.) When I asked what Jiffy Lube would charge for such a service, he just smiled and told me not to worry about it. Many, many thanks to Jiffy Lube on Drake at College in Fort Collins. :)

This incident occured several years ago, but it is worth mentioning.
I take my car into Jiffy Lube for the standard oil change. I rejected the technicians attempt at trying to sell me a new air filter at double the retail price.
Once I got my car everything seemed normal until smoke started spewing out of my exhaust pipes. So much smoke was flowing that it filled the intersection of College and Drake with smoke. I immidately returned to the shop and walked in the door to see the technician laughing about the situation.
At this point I ripped him a new one. The technician then had the gaul to say that there was nothing that Jiffy Lube could do. He did offer to do a complimentary look at the problem.
Come to find out one of the technicians had shot oil into my air intake thinking that it was the oil cap (basically the tech was an idiot). The solution that Jiffy Lube came up with was to let the car run for 30 minutes to let it all burn off.
Once the car was running correctly (without the smoke), the tech came back to talk with me in the main office. His only response was that I should have a nice day.
I really wish this place would go out of business and put something more useful in this location… like another starbucks, or a liquor store.