Scott’s Auto Recyclers

If I could leave stars to the negative I would. My husband and I recently purchased a part from this company. The part was $ 150 dollars and another $ 50 to ship, so a total spent of $ 200 dollars. It was very difficult to order, they wanted a copy of front and back of my drivers license, and of my credit card, Which I found very weird seeing as I have ordered tons of thing via phone or Internet and have never been asked to do that. I was very leary but my husband need the part badly and could not find it elsewhere at the time, so I went ahead with the order. Then I had to fill out a form and also fax this to them as well. A lot of effort (copies of my I.D. card, credit card and fill out a form) all for one used auto part. Not to mention usually when I order a part from a reputable company and the cost is more than $ 100 dollars it almost always comes with free shipping. Not in this case, however we received the part in a few days. When we open the box the part was smashed (it was a axel with spindle) not usable. Not to mention the trash and fruit snack wrappers were the only other items in the box. No foam, no foam peanuts or giant bubble wrap. Any of this could have helped prevent this from happening. When my husband called and said he wanted to return the part, the woman was very rude on the phone and told him he was responsible for shipping it back after we just paid for poor packing and shipping on their behalf. He demanded her to send us a return shipping label and she did but instead of owning up to the fact that the way in which they packed the part with trash and fruit snack wrappers instead of actual packing materials Caused us to have to return the part because it was broken (smashed) during shipping. You would think since I paid the shipping cost to have it sent to me that they would pay for it to be shipped back since it was there fault is was broke in the first place. Oh no she charged us another $ 50 dollars to send our smashed part back. So all she refunded me was $ 100 dollars when I spent $ 200 FOR THEM TO IMPROPERLY SHIP THE PART. POOR CUSTOMER SERVICE (BAD) AND ASKED WAY TO MUCH ON MY BEHALF JUST TO ORDER A PART TO HAVE IT ARRIVE BROKEN BECAUSE THE DIDN’T WANT TO PAY FOR PACKING MATERIALS BUT WANT TO CHARGE FOR SHIPPING. DO NOT ORDER PARTS FROM THE PEOPLE UNLESS YOU WANT YOUR PACKAGE PACKED WITH FRUIT SNACK WRAPPERS AND TRASH (AND NOT FOR PACKING PURPOSES) SOMEONE JUST TOSSED IT I WITH THE PART. AND EXPECT IT TO ARRIVE BROKEN IF IT IS A LARGE PART. AND DON’T EXPECT THEM TO HELP ANY WHEN IT COMES TO SHIPPING IT BACK. BAD BUSINESS.