Ulta Salon, Cosmetics and Fragrance

It’s not the biggest Ulta, and their selection’s not that great. but it’ll do if you know that they carry the products you regularly buy in stock.

I haaaaaaaaaaate shopping here and only go in when the large bottles of my shampoo are on sale!!! Hardly anyone is ever working and there is always a huge line because the two employees that are on shift get stuck ringing up customers at the desk!
No one on the floor to answer questions and help you find things. I will say, the makeup artist in the prestige cosmetics section is usually available, kind, and helpful. But I understand she can get busy doing makeovers and helping with the higher-​end cosmetics experience. For the price and value of my time, I go to Sephora — they just don’t have my shampoo! :-(

I’m not really sure what to say. I hate leaving bad reviews but, perhaps this saves someone else the extra money it cost me to get my hair fixed when I got back from vacation. I was pretty disappointed. My experience at this salon was the worst I’ve ever experienced. I usually get my hair done in the town I’m from but, my hair stylist was booked before my vacation to CO and I needed touch up highlight for New Years in the worst way. I stepped from my comfort zone thinking, «Hey, you know, how hard could root touch up highlights really be? No way anyone could f*** it up that bad no matter how new you are at hair.» I have many friends in the salon business and I’ve had my hair done so many times I could probably do it on someone else with no problems. I would do it myself but I can’t reach everywhere. I tell you what though, I’ve never seen anyone highlight the way this young lady did. It was like the lazy route. I get it, I have crap ton of hair but, it’s one of my best assets. Therefore, it’s important to me that it looks fabulous all the time. She says she’s been doing hair for 6 years now, so, I trust she knows what she’s doing and sit back and try to relax.
Problem one, lets bleach set in hair for entirely way too long– an hour of just sitting there at the mirror after bleach application was finished. No small talk with me really, just me listening to her and the other stylist gossip on the other side of the mirror with each other. Then, she asks if my hair takes a long time to lift and I said, not sure but I’m usually under a heater for this part. She finally puts me under the heater for another 40 min. At this point I’m worried my highlighted pieces are just gonna break off of my scalp the bleach had been on there for so long.
Problem two, left toner on highlights for about 2 seconds, washes hair out with cold water when it’s in the negatives outside, and puts a minimal amount of conditioner on my hair creating a big tangled mess. The highlighted parts of my hair were so damaged they wouldn’t brush out and kept getting stuck.
Problem three, painfully yanks hair out trying to get through the tangles from not having adequate amounts of conditioner from wash out. The most painful salon experience I’ve ever had.
Problem four, layers in hair cut are a hack job. Blunt chucks cut out with hardly any smooth layers through out.
Problem five, got home, put my hair up in a bun to wash my face and BAMMM! There is a huge, massive chunk of a highlight above my forehead, that I can not stand and is as orange as it can be. The toner wasn’t left in long enough.
Problem six, I return the next day to have someone (different person) fix it. They put more bleach on it with no heat again. This is not what my already fried hair needed. Just tone out the orange!
My hair is now the most unhealthy it’s ever been. The highlights were too chunky from the technique used and are completely different colors through out.
I’ve since paid more money to have one of my stylist friends fix it as best she could.
Wait and/​or pay more money and go some where else! I’m the kindest of people and If I’m leaving a negative review RUN!

My experiences here always vary and some days they are great & other days I question why I still shop here. I have been a platinum member for 5 + years & been shopping at various other ulta locations in other states as well. This is the only ulta location where I wish they could improve! Service here lacks and the employees are not happy to be there. I have a few years in customer service under my belt so I know what is expected and how employee-​customer relationships should be like. Last time I was here there was a theft that just occurred right in front of my eyes & the employee I was speaking too rolled her eyes and said that this group do this regularly at their location. They have been stealing perfume regularly and still this problem has not been resolved. The employee then proceeded to tell me that sometimes she does not feel safe to work there at night and dislikes closing at the end of the night. Products here are organized but sometimes the most popular prestige items are out of stock and stay so for 2 weeks. Management please listen and work something out with your employees they are all an asset to your company.

This store is ok, I have never been treated rudely by the staff but most of the time I have been ignored. The ladies up front always seem to be more interested in talking to each other than helping, and the store could be cleaner. I normally go to Sephora, I only go here if what I am looking for is not there.

I get my hair cut at the salon at the Ulta in Fort Collins by Danielle. I absolutely love the job she does. I’ve taken family members there who have had horrible experiences at other salons and now they only go to Ulta as well. Danielle is so friendly and helpful that after she cut, dyed and styled my mother’s hair she have my mother a card with the dye colors and cut style she did as well as the salon’s phone number so another Ulta stylist could call with any questions.
I’ve never had any of the staff follow me around or «watch» me as some of the other reviewers have said nor have I had any of the staff be rude or curt with me. The coupons Ulta mails out does say the higher end make-​up, perfume and certain hair tools are excluded in the fine print however they DO mail out a coupon once or twice a year that can be used on everything except salon services.
The store is always clean and well organized but I do have to agree with the other reviewers and their notes on how inattentive the employees are. You may get one to say hello as you come in but that’s where it stops. If you walk into the Sephora across the street you’ll be greeted frequently and asked if you need help with anything at least twice. The girls at Sephora are also incredibly knowledgable in regards to all the products. Ask a question at Ulta and you either get a short answer or an «I don’t know».
I’ll continue to go to Ulta to get my hair done as long as Danielle is there.

I traveled over an hour to go to Ulta for the very first time. After hearing such great things about their sales, I took my trusty 20% off coupon in hand to buy some products I’ve had on my wishlist.
Upon entering the store, I could have been invisible. I was not greeted or even acknowledged by the two women at the registers. While I was searching the floor for my items, I noticed the two women were more interested is chatting with one another than to offer me any type of assistance.
Here’s where it gets interesting, though. As soon as I crossed over to the high-​end side of the store, the two women who could not be bothered to acknowledge me began «cleaning» the aisles directly behind and in front of me. Being in retail most of my life, I knew that I was under surveillance.
I finally found the products I was looking for and proceeded to the cash registers. The younger of the two women came to help me. After scanning the products, I offered her my coupon. Without even scanning it, she flat-​out told me that I couldn’t use that coupon because I was purchasing a «prestige» product that was exempted from the coupon.
When I asked what Ulta defined as their «prestige» products, I was told that it was the manager’s discretion and that it can vary from store to store. In all my years of retail, I have NEVER heard of or seen this practice of a NATIONAL chain allowing local store managers to determine if it a product was eligible for additional discount. So, I calmly asked her to scan the coupon just to the make sure. After her epic eyeroll, she scanned it and then told me very curtly, «See, I told you. You can’t use this coupon for this product.» She then proceeded to toss the coupon back at me across the counter.
I left empty-​handed and vowed to NEVER frequent an Ulta location ever again. I went down the street a few blocks and spent all my money at Sephora. Those people know how to treat a customer, and they will be receiving my business from here on out.
If you Ulta women are reading this: Remember, KINDNESS and COURTESY are always free.

I have been shopping at Ulta for years. They typically have good products and usually have good prices.
My issue is with the employees at this Ulta store. They are rude and inattentive; also, some of the women working there act as if you are bothering them by buying products. Only one employee was friendly and helped me with the Juice Beauty products, but unfortunately that does not make up for the 3 that were acting superior and inconvenienced.
Obviously they don’t understand that the ONLY reason they have jobs is because customers continue to buy their products. They need to work on their customer service badly. I don’t think I will be going into the Fort Collins store anymore because these snobby employees do not deserve my business. Maybe corporate needs to get involved.

I had my hair cut at the Ulta Salon today in Fort Collins by Connie and had a great experience. She listened to exactly what I wanted done and did just that. The hair cut was fast and very professional. She even straightened my very curly hair for a very small fee and I couldn’t be happier. Thanks!
So sorry to see all of the poor ratings for Ulta Fort Collins. In my experience, the staff was warm and friendly and the salon was great.

I went in on 10÷16÷11 because Ulta was having a cut-​a-​thon to support breast cancer donations in their Salon. Because this was a first come first serve special I had to wait quite awhile. I was in the store about an hour just browsing the products.
I can honestly say the customer service was much better this time. I had several of the employees come up to ask if I needed anything and one even complimented my top. None of them lurked around me which was nice.
I did see a few congregating together talking, but there were enough employees in the store that no one was being ignored.
I was also able to observe the Salon Manager. I wasn’t quite as impressed with her… and I hate to say anything bad because I could tell she was having a hard time. However, she does seem to come off as rude at first. But after observing her with others and with a mad customer who didn’t get on the waiting list for a cut soon enough… I realized she is just awkward. It seems like she’s not sure of herself or how to converse comfortably with people.
When I engaged her in conversation she was very nice.
Overall the store was a little better this time and I had a longer experience with it.

The products here are fine for the elegant woman or the elegant man who is looking for makeup for a night of drag on the town. The staff however are selective as to what customers they want to associate with and the one’s they feel uncomfortable with or they feel sketchy towards; they watch you like a hawk because you may be a potential ‘incident’ for them. Some may wonder what a man is doing in a makeup store… I say it is none of their business. Good thing I did not find anything I wanted, they might have refused the sale since my appearance was not looking ‘womanly’ that day. You ‘girls’ out there will feel better shopping at Sally’s Beauty Supply where they are much more nicer.

I have had consistently terrible experiences at the Fort Collins Utla.
The store is organized well enough and the prices are fine… the issue is with the employees.
Upon one visit, my boyfriend and I were followed very rudely as though we were going to steal something. We were the only ones in the store! A middle-​aged female employee kept animatedly calling her little trainee over and made overdramatic pointing gestures at us, telling her to «keep an eye» on us. I’ve never shoplifted in my life and I felt very, VERY insulted by the 20-​minute display. At one point, when I looked over at the «mature» employee, she threw up a box to cover her face and muffle her words of warning toward the other employee. It was really bizarre, really unnerving, and really insulting.
Another visit proved just as odd: I walked into the store alone and smiled at several employees standing by the entrance in a group; they responded with vaguely disgusted up-​down glares. I expected nothing less of this store by that point, so it didn’t really phase me. But as I tried to enter the store, the group continued to block the wide aisle that lead into the rest of the store. It was like middle school, except with women in their late twenties to early fifties and were bitter that they’re working at some crappy beauty supply store. It was crazy.
Trying to purchase products is a great way to understand the true incompetence of the employees. Three women were working the registers. A fairly long line was forming, although only me and another woman were being helped. Two women found it necessary to check out one customer, who was clearly having issues with some sale. As I was being checked out, the woman helping me would randomly decide to go help the two other employees who were clearly having communication problems. It literally took her ten minutes to get me out of the store… and I was purchasing a hair dryer! One item! At one point, after swiping my card, she decided to leave me again to chat with these other women. She took so long chatting that when she came back, my transaction had been cancelled and we had to start all over again.
As if I really need to say this, but, I don’t plan on going back.

Apparently my first experience at Ulta was NOT just because they were new and just getting their feet wet. I recently went into the store again, and was treated even WORSE by the employees! Hard to believe!!! Not one greeting as I browsed, just several glances in my direction but they obviously could care less. Asking an employee a question was received with as much excitement and customer service as had I asked her to cut off her right arm. I will NOT be returning to this store– even if they are the last place on earth to carry a product I really like.