Cellular Sales, Verizon Wireless Authorized Retailer

Changed carriers to Verizon! They were so helpful, Adrian was extremely courteous, patient, knowledgable, and a pleasure to do business with. Great customer service! Thanks for all your help. Love the phones, cases and all accessories you have to offer

I am not sure how to start this review, but I do want to make sure that customers know what they are getting themselves into when it comes to honesty and reliability from a «large and trustworthy corporation».
Back on April 13, 2015 we went to this Verizon store to add a 6^th line to my contract which I would think it would make me somewhat a valuable customer to them. Not only I added a line but I bought a brand new IPhone 6S with it. I requested then not to add phone insurance through Verizon and to remove the insurance of all the devices which was a total of $ 65/​month (because Apple offers a really good warranty on the phone for all those who don’t know this…) After going back and forth with the sales guy he continued to be SO PUSHY on keeping the insurance and then finally with a frustrated attitude he ENSURED me that the insurance was removed. To my surprise, a couple months later (June 2015) we go back to the same store for a change in our contract and I find out that I HAVE BEEN BILLED ALL THIS TIME for something that they supposedly took off… The store manager walks to the desk and continues to push for me to keep the insurance and offered to upgrade my phone which at this point I didn’t want either one. Feeling obligated they proceeded to discontinue the insurance and ENSURED me for the second time that this was being removed right away.
Today (SIX MONTHS LATER) I realized that the insurance for ALL OF MY DEVICES is still active. Which makes it a total of $ 396 that I have requested NOT TO BE BILLED FOR… I just got off the phone with Verizon Corporate and happens to be that this store is an authorized dealer operating under a Management Company called Cellular Sales and not an actual Verizon store… I wanted to get the store manager’s name and after calling the store and asking for his name, I am asked what is it in regards to, then I’m put on hold until a nice gentleman (Garrett who identified himself as an Area Trainer) gave me his name: Charlie Martinez. …Really? is this a CIA office or something? if someone decides to work in Customer Service and represent a «Large and Trustworthy Corporation» it should not be a black box mystery to give out the manager’s name… Just very misleading and very disappointing.
All in all I am just so disguised and feeling stupid for the less than flaw customer service and seriousness of the staff at this store. And especially being $ 396 shorter, not a nice way to operate business in my opinion.
P. S. I wonder if the Cellular Sales company CEO Dane Scism actually knows how his stores operate…
Best of luck for all those who choose this store…

I had just flown into Ft. Lauderdale for vacation and my phone was swiped from the airport… I stopped at the first Verizon store I saw and was greeted by possibly, the nicest man I’ve ever met, Steve Monroy.
I felt like he genuinely felt bad that my phone was stolen 5 minutes after I’d arrived in the state.
He worked fast, got everything I needed to get a new phone and was kind & pleasant the entire time, even though he didn’t make any money from me being there.
If you’re in the market for a new phone, you’re wasting your time by not going to see him!

The people were nice but not a real verizon store. They have fake phones on display and very few accessories. They gave me the same deal as verizon was advertising but not the same way but the money was they same in the end.

They sold me an open box phone at full price and its a lemon. I went back a couple of times to complain about performance but they just keptch changing settings. It would perform slightly better but not compared to others until I ran out of time to return. How do I know its an open box phone? Eventually when the screen protector wasnt peeling off I realized someone bought this previously and had installed it… it wasnt a cheap factory film…

Terrible customer service. It’s to bad employees are representatives of Verizon, an otherwise good company. I will not go back to that shop. The service at Best Buy is FAR superior!

Great customer service. I went there and spoke with a Joseph Suarez although I kept calling him Joey for fun he wasn’t bothered and actually knew about his stuff… so I ended up buying my new iPhone… if it wasn’t for my half awake uncle pushing me to buy KFC because he’s so hungry I would have bought another phone for my wife. Might go back tomorrow to do that. Great place.

BEWARE, this is not a «real» verizon store, but a reseller. Don’t be fooled and end up feeling like an idiot – like I did! With the Verizon logo, store layout, etc. easily misled… The staff here is totally incompetent.
I wasted too much time while on vacation, attempting to sort out a problem with my ipad 4G plan, and after almost two hours, these clowns finally admitted they couldn’t help me. They didn’t even have the tool to open the back of the ipad to access the sim card.
Went up Federal Hwy the next day to a true Verizon store and the helpful staff rectified the issues within 30 minutes. Geeze. Don’t ask me why I chose to deal with this while on vacation!