Delta Air Lines

Had a flight from Fort Lauderdale to Witchita Kansas connection in Atlanta. Traveling with a baby and 9 year old, horrible experience to say the least. Initial flight from FTL was delayed bumped me and family to later flight had to pay extra so my 9 year old could sit with me on bumped flight. Get into Atl and head to gate for connection was advised flight was delayed for 2 hrs so decide to grab lunch with childrenas we are in the restroom we hear info about flight, we rush to the gate and are told the flight is boarding but at a different gate, rush like hell with a baby and nine year old on tram finally get to correct gate and then told major ereor flight has been cancelled. Was told to go to service desk and wait in line. Service desk was horrible there was no proper direction people screaming and crying workers just frustrated. After waiting for an hour with a baby and 9 year old I decided to break for a few regain my next steps, waiting again in line for another 30 minutes and a desperate worker tried to help me and printed my daughters new ticket for the next day having three different flights just to get to Kansas. I said why would we fly back to Fl to then turn to Texas then to Kansas. I called my husband who thankfully was able to rent us a car and hotel and I ended up driving 10 hours to just go home to FL! We never made it to Kansas to celebrate Holidays with my husband and step daughter. I will never fly Delta ever again, just one prob after another. I realize the weather was an issue they can not control but thr kack of customer service was just horrific!

I am on a flight from FLL to ATL and flt 1527 has one of the rudest flight attendants I have ever come in contact with. Her comments are so unnecessary. There were people who should have checked their bags, but tried to carry them on. Instead of assisting, her response was, «I don’t shift bags». She’s grunting and acting like she doesn’t want to be here. She’s bumping into people without saying, «Excuse me». Great service is not what I am receiving today. The «Delta Difference» just went out the hatch with her. Very disappointed in my flight.

I went from PIT to FLL with LGA layover, my flight to LGA had very unfriendly staff. Flight to FLL was overbooked and 6 people had to deplane and the flight was delayed an hour. On the way back out FLL to Detroit was delayed 4 hours. We were not notified u Tim we arrived to check in. At that time they rebooked U.S. for the next morning 5 am, we did not receive food vouchers or hotel vouchers! I will never fly delta ever agin!

Delta sucks
How can a later flight leave before an earlier flight when going to the same airport ???
Flight 2436 taking off later than flight 907

I’ve noticed a smart trend with airlines, particularly Delta. They add buffer time to the flight duration, so even if your plane takes off later than expected, somehow you still manage to arrive «early.» And this happens now all the time. Frankly, I think it’s brilliant. I often have layovers, and I no longer worry about missing the connecting flight. Delta doesn’t have to worry about being known for late arrivals. Win-​win.
Regarding their app, it’s convenient for checking in, but going through multiple boarding passes can be slightly time-​consuming. Try not to be that person that holds up the line.
Tip: if you can fit everything in your carry on, do it. Often they’ll ask for volunteers on full flights to check in their luggage completely free. It’s great when you don’t want to lug it around an airport during your layover!

My experience with Delta and TSA was horrible. We purchased liquor from duty free while on a cruise. Once at the airport when we came through TSA we was told we have to put it in one of our carry on bags and check it in. The front desk Delta baggage reservationists seem to have been in cohorts with the TSA agent. She pretend to make attempts to check the bag, but without a clear explanation we was told the computer will not allow her to check the bag in. After a number of attempts from my husband being sent back and forth and being searched three times we gave up. As the TSA agent suggested from the beginning we had to leave our liquor in order to board the plane. The smile on his face told use he will be enjoying the tequila, vodka and Hennessy. If that was not enough once we finally made it to the gate we was challenged with having two many carry ons, one of which was my pocketbook and the same exact bags we had in coming into the airport. Wally was very disrespectful and unprofessional.

For Delta overall I would give them 4-​stars but my service out of Fort Lauderdale going to Atlanta was phenomenal! One of our flight attendants was extremely friendly and kind. He constantly to individual people including the kids and made my day by giving me extra snacks (peanuts and a protein-​rich cookie), in addition to the Bischoff biscuits, because I made a comment about getting me protein in my diet. He also asked about school and wished me well in my studies. The gate attendant was kind as was the captain. The plane was clean and the ride was smooth. Couldn’t ask for more… except for a window seat next time ;)

Out of all the airlines I have ever flown this was the worst experience. I could barely hear announcement for the boarding zones. It was a huge mess of people crowding around the gate. THE MOST UNORGANIZED boarding I have ever experience. The staff was unenthusiastic on my first flight. My friend had difficultly figuring out how to place her luggage and the staff just stared at her as she struggled. When we got off the first flight (after arriving late and waiting on everyone to get off) it was 7:45 and we only had 30min to bolt to our connecting flight. It was frustrating because we did not know our gate till last minute. I didn’t have any time to familiarize myself with the airport. So my experience finding our next plane was difficult and it left me in a panic state. The staff on our second flight was better but I could not get over my horrible experience. I will NEVER fly delta again. I will definitely tell people to not fly delta.

I haven’t fly with this airline in a while and now remember why is that. The seats are tight and not enough foot space. I started to use Jet Blue airline and the seats at jet blue are much more comfortable, larger, and have more foot space. Also, nowadays it is really hard to catch a nonstop flight via Delta. I fly quite often to Los Angeles and haven’t been able to catch a nonstop for few years now.

I fly Delta pretty much exclusively as I can fly out of Ft Lauderdale to just about anywhere I want to go domestic or international. First class is always solid but sometimes coach can leave a bit to be desired. Gate agents can be hit or miss on customer service but over all for the convenience i still choose them over most of the other carriers

I have had horrible problems with delta in the past and just wanted to tell you that Natalie C on my January 2^nd flight from FLL to LGA was amazing! She was able to help us without question and changed seats on a full flight so that my wife and I can sit together with our toddler on our laps.

I have been a platinum medallion member of delta for the last three years. I fly the Fort Lauderdale to NYC corridor frequently. It seems that, at least in first class, the service has improved in the last few years. They are now offering a meal service in first class and on many flights there are some nice touches from the past. The flight attendants address me by name, when I ask for Ice Tea, they glady make it, and they are usually attentive. If you are lucky enough to have an former Pan American crew, of which there are few left, the service is excellent. I only wish delta would either upgrade or replace the MD-​88.
The Sky Club at the Fort Lauderdale airport is intimate but nice and kept clean. the Sky Club staff are all five star! Very accommodating, friendly, helpful and patient. Between NYC (JFK and LGA) Atlanta, Miami and Fort Lauderdale, Fort Lauderdale has the best staff.
The one thing which needs to be seen is the change in the Sky Miles program. It is very complicated but basically mileage is accrued based upon Medallion status and base price paid. Example, 5 miles per dollar for a non-​member, 6 silver, 7 gold, 9 Platinum and 11 Diamond. So, a trip to JFK which would give 1068 miles previously, (2136 if platinum), now has a different result depending on fare. If the fare is $ 150.00 one way, and the base far on that is $ 130, the platinum member gets 1170 miles but the non member gets 650. JFK to Frankfurt in economy will hurt. The trip is around 7700 miles round trip. If the ticket is 796 rt in January right now, the fees are 166 so the base fare is 630.00, the non member gets 3150 miles for the trip. the platinum holder would get 5670. In both cases it is less than the current 7700. Medallion miles based on miles flown and status.
While I still rate delta high due to the service, it may change if this new Sky Miles policy remains in effect,

Delta @ FLL has become very popular in last 2 years (thx MIA & AA), and getting a seat has become such a challenge regardless of airline status.
Upgrade is near impossible since ½ of upper class is taken by paid customers and rest are battle amongst Diamond status fliers… I go through many airports and I have never seen such large number of Diamond level fliers!
If you are ATL fliers, book 3 months in advance. LGA 2 months, and «might» get Economy Comfort seat. Maybe.
Keep in mind FLL area is West Chester of Florida, all rich executives types, so makes sense to see more diamond status and paid first class customers.

Have flown with delta twice in the past month. Once from MIA to JFK and FLL to JFK; I have nothing to complain about as both RT flights were pretty great. I’ve noticed that if you travel on a weekday morning, say 6−7AM, the plane will be almost empty. Travel any later and flights are usually packed. Didn’t encounter any delays except the usual takeoff lines at JFK, which delay the flight about 30 mins, but that’s definitely not Delta’s fault. JFK is a nightmare of its own.
The Delta pilots are about the nicest I’ve encountered. The delta stewardesses are much nicer compared to other airlines. Both my flights were less than 3 hours long, so they only offer free snacks. You can choose from cookies, pretzels or peanuts. You are given 2 bags and a drink of your choice. If you ask for soda, they’ll serve it into a cup with ice where the ice-​to-​soda ratio is ridiculous. ASK FOR THE WHOLE CAN! They will oblige to your request.
I’ve only ever sat in the economy comfort section of the Delta planes. The difference between economy & economy comfort isn’t much, but I like the extra leg room, the red delta blanket they provide, and the proximity to the door; I’m impatient and don’t like waiting to exit the plane. Also, when boarding, you board with section 1; First ones in and first ones out.
Delta offers internet, but 30 mins of internet can cost you $ 4.99. They also offer snacks and drinks for purchase, just like any other airline. Do yourself a favor and download their iOS app. Avoid those lines to check-​in at the airport. Check-​in using the app instead and use their mobile boarding pass. When you reach the TSA checkpoint, they’ll scan the code straight from your iPhone, and you’ll avoid the headache of those lines.
Fly with the bare minimum. I’ve only ever flown with carry-​ons and know the rules for liquids at any US airport are the same. Always buy the travel size approved toiletries. Leave the big bottles of lotion, toothpaste, shampoo, conditioner, mouthwash, etc AT HOME… If you don’t, be prepared to throw them away! You don’t want to? Well pay extra to check-​in the bag. Don’t like the prices they charge at the last minute to check-​in bags? That’s entirely all your damn fault; Pay and move on.

Only reason they get 1 star is because the airline attendant was kind. But in reality Delta deserves no stars.
Not only was the trip to Florida delayed in Chicago for over 2 hours. On the way back home our flight was suppose to take off at 9:04, didn’t board until 9:30! Then we didn’t even take off until 11:00 due to issues with the plane.
Horrible.

Good service in this location!
They got me in/​out on time and there’s nothing more to ask for. Folks were friendly, smiled and thanked me for flying Delta.

I gave them one star because there is no way to give less. They advertise that they are upgrading everything. But none of that money seems to be going into the planes.
Just experienced the worst round trip flight every. One emergency landing, four delays due to maintenance issues, a plane change and a gate change. The plane we finally were able to take off in (hours late) had no water due to a mechanical problem.
The seats are small, packed together, and uncomfortable. The flight and gate crews were grumpy and unfriendly.
And are you kidding me with that little plastic cup half filled with a little soda.
Have the CEO of Delta fly on his on planes instead of a private Jet and things might change.

All I can say is thank you Donald at the check in counter. We checked in and didn’t make it one step from the counter when our names were called. He snagged us back and found or original flight had been moved due to storms. He booked us on a earlier flight, rushed us through security for us to walk onto our plane. My anxiety was through the roof but his help and cheerful attitude made the world of difference.

I will never never never NEVER fly with Delta again. I’m not even sure why I am writing this review cause I know Delta doesn’t care about their customers enough to read their opinions on how to improve but I suppose its because I love my fellow Unilocaler’s and don’t want them to get screwed the same way I did.
I was in FLL for a conference and my flight took off late in the day because I had business to attend to that morning. I also had something planned early afternoon but it was canceled and moved to an earlier day. With that said, I arrived to the airport REALLY early. I think 3 hours before my scheduled departure and when I asked to catch an earlier flight, they said I would have to pay whatever fee for changing my flight. I decided to pass and thought I would just do work while waiting. When it finally became time to take off, everyone was boarded the plane and we sat on there for over an hour while they were trying to fix the defroster. Who would have thought that would take two hours? Not me.
I got off the plane after almost dying of suffocation and claustrophobia and demanded to get put on a different flight — doesn’t matter what airline. I would even fly Spirit if that mean’t I could get back to Vegas the same day. Nope… the guy at the ticketing counter was rude and you could tell how much he hated his job by the way he spoke to me and his colleagues.
He had no interest in helping me and I ended up having to spend the night at the Detroit Airport because I missed my layover… by 17 minutes. Additionally, 7 – 10 other people were also trying to make a connection to London and Delta didn’t bother waiting for those paying customers either.
Like I reiterated in the beginning, I will NEVER fly with Delta again.

One thing I don’t understand are the check-​in kiosks. What’s the point of having them if you have baggage to check in as well? It seems like the lines are longer because of this two-​step process. I think there should be kiosks set aside for those traveling without luggage.
I normally travel with only a carry-​on, but having to wait in the same line as those with luggage does not help with my time management. I think the kiosks were put in place to help reduce the number of counter agents, but the stress levels of the customers in line may not be the best trade-​off for reducing overhead.
I’ve been traveling with Delta since 2007 and I have no major complaints. They offer basic service and are generally on time. This was my first experience at FLL, and there wasn’t anything extreme enough dissuade me from traveling out of this airport again. The gate agents were very polite and courteous and the flight attendants were also very polite.
No complaints here…