Ed Morse Bayview Cadillac

Took my 2013 Escalade ESV Platinum in for a couple of scratches behind rear door moldings. This was caused by defective molding clips, causing them to rub on the paint. They ended up painting both rear doors. The finish does not match the factory finish. Took my brand new truck and it looks like a beat up repaint. Had I know this would happen I would of gladly left the two little scratches behind the moldings.

I’ve had the WORSE CAR BUYING EXPERIENCE EVER!!! I visited this dealership looking for a Cadillac ATS V-​series, almost an $ 80,000 car. I inquired about the car and requested information from Michael Griffiths, he called me once throwing a few numbers at me, when I requested to receive a formal quote so I can look at how he arrived at those numbers, he completely ignored me. I have emailed him 4 times and called twice and he has not responded at all. I honestly feel like he judged me and discriminated against me because I do not appear like your «typical» customer. Mind you, I am an entrepreneur who owns several successful businesses and I am an accountant with a Master’s in Accountancy. I am extremely disgusted in the way Cadillac and this gentlemen has treated me. This would have been my first Cadillac purchase but being treated like a second hand citizen I will NEVER EVER buy a Cadillac!!!
I’ve leased GM vehicles for over 10 years and because of this experience I will take my business elsewhere. The lack of response to my complaint is unacceptable and I will continue to express my negative feelings towards GM all over the internet until someone reaches out to me!!!

It began with a phone call and finished with a car purchase. Yuri and Steve were truly Amazing. From beginning to end, customer service and attention to detail were at the highest degree. if you are interested in a Cadillac, Ed Morse Bayview is the place to go. From start to finsih, a personalized touch that cannot be outdone. Thank you Yuri and Steve for your dedication and devotion to the car purchasing experience.

Daniel was very knowledgeable about the car and knew all the answers to my questions. He made the whole experience so pleasant. I felt like he was very genuine and caring… Not a regular salesperson more like a friend. He is amazing at what he does, so glad I got a chance to meet him. Thank you so much!

Daniel is the utmost professional and doesn’t mind going the extra mile for a customer. I have been getting my car serviced here for 3 years and have NEVER been disappointed.

This is my second time buying a car from this dealership. Everyone there is so accommodating, friendly and helpful. My sales rep was Daniel and he was awesome! John in finance was also so helpful! If you’re looking for a new car, not only do I recommend Cadillac but I recommend this dealership. The customer service, amenities and atmosphere is flawless.

The guys and gals over at Bayview made my car buying experience feel like a dream. Daniel Gagliano was the BEST salesman and John in finance helped me tremendously! The entire sales staff helped in some way and I am forever grateful for their generosity and eagerness to assist their customers. I love my car. It was exact what I wanted. They knew this was the first time I would be purchasing a car on my own and it was smooth sailing from start to finish! Thanks again Bayview!

Brand new 2015 Chevy Camaro was involved in an accident driver side door, window and side panel damaged. I had take my car to this collision center based on local recommendation by Allstate. They took forever with my car (dropped it off mid October and got it back early December) and it wasn’t even done right. It was a brand new car and for whatever reason the inside mirrors and visors were dirty !!! They put in a part that wasn’t damaged BACKWARDS why was it even touched in the first place! Scratches for where they store the cars was on my hood and roof and they had it detailed after I had pointed it out to them. The detailer just put wax all over the car and didn’t wipe it off properly. My passenger seat came apart another area that wasn’t damaged by the car accident but was in tack before I took it to them. Best part is that a month later we encountered heavy rain AND IT LEAKS WATER IN MY CAR !!! I now have it at another dealership for over a week waiting for the insurance company to inspect my vehicle to give it the go ahead to be repaired properly because I refuse to take it back to Bayview !!! Of course I called Bayview and left a message and up to now no response.

Very friendly staff. Easy to bring car in. Small wait to get the right representative, but once he was found it became very easy to have my car serviced.
It took a little long to get an oil change when it didn’t seem to be too busy, but in the end, the service was performed at my favorite price — free.
My biggest gripe is that I was called to come back and pick up the car before it was ready. The included car wash didn’t do the job, so they had to take it back… which took about half hour. That said, kudos to them for pointing out that the car needed a better cleaning and not letting me take it off the dealership lot without it looking perfectly clean.

Wow, Bob De Chico
What a stand up Guy. Really was nice to threaten me and my car, which I’ve serviced at Bayview for 2+ years. I also bought a car at Ed Morse.
Great Customer Service Bob.
When there is a discrepancy, please don’t be so quick to lie and cry and threaten a customer of Ed Morse. Look at all of the other reviews. The market speaks. Others really love Bob… look to the left.

Robert Mongillo of Internet sales and Tim Sweeney in the sales department were tremendously helpful during my purchase and trade in process, my deal was pushed through it was flawless and effortless process. There time, patience and concern to my needs is most
Appreciated

Outstanding service, no hassle professional friendly sales people. This dealership is a Class Act! Ed Morse loyalty customer forever!

Excellent service department! These guys are as quick as a Nascar pit crew!
Took the Caddy in for its first oil change. Also had tire pressure lights lighting up my dash which always frustrate me. They discovered I also had a recall on my car so they offered to fix that as well.
Just a little over an hour later, all work completed and shes in the car wash. Thats a great job and I still have my Saturday ahead of me! WTG!

Nice people not pushy. Really liked Robert who I was in contact with via text. Steven Plotnik was my sales guy who was awesome and the sales manager who’s name escapes me at the moment was also a great guy. They were motivated to get a deal done, and we did. I would recommend to others.

Josh met me at the service door — and gave me the «white glove» treatment. Very informed, polite, and nice.

If I could give negative stars I would! Do not buy your vehicle from this place! I purchased a Cadillac Escalade ESV on February 24, 2015… it is now May 4 and I am still waiting for my license plate. I have had made numerous phone calls to people at this dealership, including the manager, however I still have a vehicle with temporary plates. I’m not sure how to get someone to help me, but I figured leaving reviews to help all of you from the headache I have gone through would be a great start! My next step is contacting General Motors because this is beyond ridiculous!
We are now approaching the 4^th month since I purchased my vehicle, still no plates!!! Absolutely terrible service.

If I could give this place zero stars I would. Been here over 3 hours for an oil change. 3 HOURS! There’s always a stupid recall on this POS 2013 Caddy ATS. The software to download for this recall crashed twice and they give you all of these excuses why your car is not done.
Oh, you want to leave? Enterprise is on property and pigeon hole you into renting a car not comparable to what you have and ask for a $ 50 deposit they return when you return the vehicle in the condition they gave it to you in.
Garbage. This place is a joke. I would have paid for an oil change and left the stupid recalls. This place doesn’t care about you. Period.
The service manager Bob V. offered $ 46 off an upgraded rental I inquired about. A joke.

This place has won me over. I purchased a Chevrolet Silverado from an auto nation dealer but haven’t been happy with their service for quite a while. I received a flyer in the mail for an oil change for this location and went to check it out. The service was great and they even gave me a free car wash. I will return here.

I recently purchased a certified CTS-​V from Bayview.
My Internet rep was Bert Gorman and my salesperson was Chafic Danni,
They were both perfect gentleman and very professional.
Very classy no pressure dealership.
A great buying experience.
Thanks guys!
Frank
Boynton Beach, fl.

I brought my 2009 Escalade Hybrid for replacement of a broken part and service to the tire monitoring sensor.
I was very impressed with the fast and courteous service I received from Service Advisor Josh Robayo. He was able to get me registered and finished within an hour. His attention to detail was outstanding. I was even offered a rental, if needed, by Paul Barissi.
I am very satistied with the service received that morning and will be back.