Fort Lauderdale RV

Oh you will need to read this entire story: coming back from vacation with our 5^th wheel Raptor we cracked our front cap during an unexpected tight turn. Took my RV to get an estimate at an RV SHOP prior to calling Progressive Insurance. When the adjuster from Progressive showed up he estimated my damages at $ 2,400.00 ($ 1,100.00 less than the RV SHOP which wanted $ 3,500.00 for the fiberglass work and some painting. So, the adjuster suggested that I take my RV to Fort Lauderdale RV because being a preferred vendor they guarantee the repairs for as long as I own my RV. So, I hauled my 40 ft RV down to Ft Lauderdale on a Thursday to have Fort Lauderdale RV appraise my damages. Being a «preferred vendor» they have the ability to call the insurance company and request supplements if needed. So, that same Thursday I drove to Tampa to attend an RV show with my family. By Friday I got a phone call from another adjuster from Progressive saying that he went down to Fort Lauderdale RV and was going «to take care of me» by approving a supplement of $ 4500 on top of what the first adjuster had already approved. I said «ok great!» Whatever… I wasn’t planning on seeing any money any ways. So, the adjuster asked me if he should issue the check in the name of Fort Lauderdale RV. I asked him to issue a 2 party check. This way, all I have to do is endorse the check at the end of the job and pay for the services. This would give the shop a guarantee that they were going to get paid. Besides they were holding my RV in their shop. Right? 15 minutes later I get a call from the owner of Fort Lauderdale RV (Bill,) and he started complaining to me that he can’t do anything with the check because it had my name on it. So I told him, off course you can’t. I will endorse the check to Bill once the job is complete. Bill proceeds to raise his voice and tells me «we require at least 50% deposit»… I told him I was out of town attending a show and he then tells me …“sir if you are not going to do the work, you will need to come and pick up your RV from my yard immediately”. I was shocked. I told Bill I was in Tampa and this is not a way to treat a customer after I gave the ok for the insurance company to add his name as a payee on the check. So, I asked Bill to put the adjuster from Progressive on the phone. When the adjuster answered I told him, what was happening and shame on him for referring me this character. So, having my hands tied with no one with a 5^th wheel hitch to pick up my RV I told the adjuster to talk to Bill and explain that I would be back on Monday to give him the deposit he demanded. I was so PiSSED that my head was spinning. I wasn’t going to let that frikin character do this to me. So I called the RV SHOP that gave me the initial estimate and the guy saved my day by driving all the way from Palm Beach to pick up my RV. I called Bill 5 minutes later and gave him the good news. Bill just lost $ 7,000.00 worth of work. I also called my agent and a supervisor at Progressive to file a complain. Stay away from this shop. The only reason they exist is because they have the business handed to them on a platter from companies like progressive. Frikin adjuster probably had his hand out to approve $ 7k for the fiberglass repair that you see here on the picture. What a joker!

I’ve been to my share of rv & car repair shops and have never been anywhere as open and honest as this one. Bill runs a tight repair shop and top notch outfit in Fort Lauderdale. I did not drive my rv for five years. Bill and Frank got my rig on the road and were good at communicating what was going on and how to remedy things.
Although never happy to have my RV in any shop, this one is where I’d like to bring my RV. Thanks Bill & Frank.

Bill Sands runs a great business here. He is trustworthy, honest, and he knows everything about rv’s. I found myself stuck in a situation with my rv and he got me in and out fast at a reasonable price.