Gallery ONE – A Doubletree Guest Suites Hotel

Room was great, When we got there the service was great! BUT after that it went down hill. Had to keep asking multiple times for toilet paper. Housekeeping never came to clean not one time while we were there. Concierge gave horrible restaurant recommendations. It also is very inconvenient that you can only valet your vehicle. So you have to wait for them to bring your car to you every time you want to go somewhere and give tip every time that money adds up. My family have been Hilton honor members for many years and family even works for Hilton and we couldn’t even get a complimentary breakfast.

OMG!!! As soon as we made it to the hotel, it soon as I walked in the door is was issues with our breakfast it was suppose to be included in our hotel stay, after straightening that out, then I was hit with $ 30 fee a day for valet, I was speaking to Jason and I told him I wasn’t advised about the fee and basically he said okay do you still want to stay here or go somewhere else, my thoughts was I have been planning trip for awhile, and I’m from Texas vacationing in Florida with my family, so I politely asked to speak to a manager and he said no one was there but he would send one to my room. About 30mins later a manager did come to the room and asked me how I booked the hotel and I explained I called in on the main# to the hotel and was xfered to a call center to someone that didn’t speak good English, but I stayed on the phone over 2 hrs trying to book this hotel. Okay then the room was clean poorly I was leaving out early before day Monday and I asked if we could eat dinner Sunday night instead of breakfast because our plane left really early, they said okay but seemed as if the was doing me a BIG favor by comping something they already charged me for.. I was texting back and forth with the managers and no resolution, I asked why was my card charged twice, the manager sent me a text and said my bank was holding it for causalities and would release it, well guess what that was lie it went through my account. This hotel is a disgrace to the Hilton brand! I rate this at 1 STAR– This location is perfect but they need to adjust on whats going on, on the inside, even when we went to dinner that night, it was one server, never once did someone come refill drinks, and I did tell the supervisor same answer we are short staffed…

This hotel is a disgrace to the Hilton brand! The hotel’s general manager and front desk managers are rude, lazy and offensive. This is by far the worst hotel I have ever stayed at.

Lovely Location –Beautiful Well appointed Two bedroom Suite and The Full «American Venice «Prime Location on the intercostal –fabulous Pool And Spa Very Nice Lobby Bar which features Hand Muddled Craft Mojitos /​Really Fantastic Salmon with RainbowCarrots and Barbeque Mash –The Smiles– Nice Efficient –and Fabulous Service From Amy –Jason, and Jeff Were Truly Unsurpassed and the Text making sure I was sent the robes and extra cozy Blanket was Tech Savvy and efficient — A Perfect experience A+ Did I Mention That they Have an Omelette Chef at Possibly the Best Breakfast Display Ever? Also literally next door to the Galleria Mall and seven Great restaurants and bars (dancing at the blue Martini Perfect !!

We stayed here for Tortuga Festival 2016. We enjoyed every bit of the experience. Phillipe, the Food and Beverage Director, was beyond attentive. The food was good and of course the drinks.
The suites were immaculate!
I would book this hotel again!
If I had to change one thing… quicker service at the outside bar, especially with all the Tortuga fans waiting for the water taxi!

Great location and view of inter coastal waterway. We had a suite room. Good kitchen plenty of space. This is not quite a full Hilton experience but not bad either!

I adore this place! The staff really makes this a wonderful place to be. From the front desk to housekeeping to valet… I have to say THANK YOU! I look forward to coming back at the end if a long day.

Well the prices were jacked up for spring break so used points to stay here. Too many points for a basic doubletree … however the location is good on the canal with the water taxi stop. The pool was filthy. The cookies are standard. Hubby stays at culver city doubletree all the time and says its much better.
Fortunately the desk check in guy told us that he would take care of loud spring breakers if it got crazy and thank goodness we didn’t need to call him to action as everyone must have passed out!
Taxi to airport ran 26 bucks.

This is a fabulous hotel and I don’t think I will want to stay anywhere else while hear in fort lauradale the staff are above and beyond helpful with everything hotel was spotless clean the Décor is beautiful and the showers are hot and powerful nice pool and hot tub with access to the water taxi from the hotel no problem with giving 5 stars

I’m pretty loyal to Hilton brands due to work travels and have stayed at 4 in this area. This is a strong 3.5 stars and falls behind the Hilton beach (better location and rooms) but ahead of Bahia (better location but with significantly lesser rooms). These rooms are large, clean, have stocked kitchenettes and mine had an XL deck with a pano ocean/​inlet view. I especially liked the bathroom with excellent water pressure, nice bath product and toilet paper. The property is also very nice with a friendly staff. It’s in a great location… for some. It’s great to have nearby restaurants, markets/​grocery stores, shopping, etc but it’s a jaunt from the beach and about a mile walk from my preferred area near beach place.
Breakfast was meh and a $ 7 upgrade for HHonors. Wifi was the standard hotel (spotty) but decent and free (hhonors). Parking was valet only, which doesn’t seem necessary at this location and it also tends to see a lot of backup. However, the biggest con is the noise. If you have your doors/​windows open, it is extremely loud due to the draw bridge.
Unfortunately, none of the Hilton hotels, Fort Lauderdale to Hollywood to North Miami, are my preferred accommodations due to location. That said, I’d definitely recommend this site with a few minor caveats.

I’ll probably have trouble posting this review because the Wi fi is so spotty in this hotel!
Biggest complaints are certainly the Internet connection and the food. The restaurant in the hotel/​room service is super expensive and tastes like crap! Cold food, over cooked, dry. I spent $ 35 last night on a Ceasar salad with chicken and it was nasty!
There is a Starbucks downstairs which is nice and the hotel is easy to navigate.
The view is nice as well.
Just don’t come here for work (no internet) or food and you’ll be fine!
Update: they just gave me a free yogurt bc they couldn’t break $ 100. So it’s a solid 3 I guess for customer service lol

By far the worst Hilton. I have ever stayed at. I wish I didn’t have to rate it no stars. We stayed there for my wedding weekend cause we had booked a yacht at the Sundream and they recommend a stay here. I booked 25 rooms. I can’t not express myself on how much I hated that I picked this hotel for my wedding weekend.
Very outdated!
Rude staff!
Paver floors at the pool are broken!

Happy with our overall recent stay.
Pros: Clean room, small kitchen which included basics even small stovetop, dining and sofa area. Bedroom for two queen beds layout not bad. Nice bathroom good size. Breakfast decent you are able to request eggs and omelette to your liking with the breakfast package purchase. We did enjoy the dinner at the in house restaurant. Staff for morning and dinner pleasant & attentive.
Cons: Internet service signal not consistent and many drops in service.
Self park not an option but I will say that valet were attentive and quick. Pricey in house dinner. Though it is typically pricier to dine in I’m glad it was quite tasty. Just wish they consider price point I’m sure more families and individuals would consider dining in hence happy customer & increase sales for hotels.

This hotel has a great location. You can watch boats come and go and if you are on the higher floors see the cruise ships come and go. However It’s is pricey for the place, hot tub is cold, always out of pool towels and air conditioning didn’t work that great.

I checked in for a one night stay this week while on a business trip. Upon arrival I was informed that their parking is valet only at $ 28 plus tax per day. Even though my company is paying for it that didn’t make me happy. Checking in and getting to my room I realized that this is a nice somewhat upscale property. My 2 room suite had a double balcony overlooking the canal. I turned on my TV’s and discovered that the one in the bedroom would not show video or play audio for any of the digital channels offered. It would however play analog channels however the channels I wanted to watch were digital only so that TV became useless. The TV in the living room worked.
The bathroom had a nice clear glass shower with a large shower head. However the control arm attached to the shower head was loose and couldn’t be tightened by me therefore it just drooped in the shower causing me to have to bend under it to bathe. It was a little awkward and uncomfortable.
Finally I noticed that as cars and especially heavier trucks driving over the drawbridge going over the canal next to the hotel made a lot of noise going over the steel grating.
This is a nice property however with the broken TV, bad shower head, valet parking only and the road noise I am going to give this place a 2. Even with the TV working and shower head fixed I would still hesitate staying here again due to the parking situation and road noise.

You know what they say «Location, Location, Location»…and that’s about all this place has going for it… walking distance to restaurants, the mall and Blue Martini. I suppose the complimentary cookies are supposed to make up for their short comings…
The rooms: decent size, the suites have a kitchenette, but I’d compare the rooms to an apartment that you rented in college.
Food: Thank goodness we had been drinking when we got room service. For what we paid it was disappointing to say the least. Nice view of the water from the downstairs restaurant, but the service is slooooow. We have stayed here multiple times and this has been the case every time. Whether it’s a soda or your meal order, be prepared to wait… whether they are busy or not.

I was just in for one night visiting a friend of a friend who apparently has an apartment there — swank! Looks like a lovely place to drop a couple of Benji’s should you be so inclined (and so besotted with wealth). Peaceful atmosphere that probably has hidden nooks and crannies of both great night life and yummy restaurants.

«Meh» is right. We have visited the Gallery ONE every year and unfortunately each time the service and experience seem to get worse. This year we reserved a room for the Winterfrest Boat Parade and they offered an upgrade to a 2 bedroom. We agreed but asked them to CONFIRM it was with an unobstructed water view as we wished to watch from our balcony as we have a 2 year old and didn’t want to chase after him downstairs near the water.
Upon arrival we were told our room wasn’t ready but there was one on the 3^rd floor (that had a bunch of palm trees in front of it). Equally upsetting was the manager was standing at the counter the entire time and never proffered any assistance and ONLY when I requested to speak with management did he finally acknowledge us. Upsetting to say the least.
Our room on the 8^th floor had a «partial» water view obstructed by the building next door and you could only see the boats pass by briefly. Thankfully a 2 year old really doesn’t know the difference but paying $ 350+++ I certainly did!
The rooms are a bit battered and need updating. There are no bottles of water for purchase in the rooms and ice only on the 4^th floor. I will be hard-​pressed to go back and will be seeing a new spot next year!

So you want to go to the ocean do ya? Well you can’t take a towel with you… and it begins…
I arrived and after the mandatory valet parking fee of $ 28…all I wanted was to go swimming. Naturally since I am traveling I don’t bring my own beach towels so I asked the front desk for one… to which the fellow replied «Well, you can’t take one from here»…puzzled, i told him he has my credit card for incidentals, and borrowing a towel was incidental, so grab me a towel and I’ll be on my way.
He told me again, no. I advised him I was going to go to the pool and abscond with a towel, and I would return it directly to him; to which he entered beast mode and advised he would stop me. well he could have if the pool had any clean towels.
So I ambled four blocks to the beach; took a swim; and then drip-​dried on the way back, making sure to stop and thank the front desk fellow for his hospitality.
I did speak with the hotel GM who advised me he was sorry and wanted to make it up to me next time I never come back to the gallery one. Room was nice too bad the stay was ruined.

Okay, this is going to be the most detailed review of this place that you will find anywhere. If you want to know the 411 you have found it!
Pros: * Location is excellent– a ten minute walk to the beach/​right on the intercoastal waterway
* Water taxi stops right outside the hotel– after a long day of riding the taxi it’s nice to be able to come right inside and relax
* You really get what you pay for here it is a «three and a half» star hotel so don’t expect the ritz carlton but do expect great service and a clean, modern room
* pool and spa are both great size and pool is heated when temp outside drops below a certain number of degrees
* grocery store is ten minute walk– allowing you to purchase groceries for use in your kitchenette
* all of hotel staff is friendly and they always great you and ask about your day
* views are exceptional– the yachts on the intercoastal water way are beautiful
* 5 – 10 decent places to eat within walking distance
* bus stops nearby and can get you as far as the airport for almost nothing
Cons: * rooms definatley need some repairs. As other people noted– leather items have been damaged by past guests and were never repaired. As a side note– the chairs in every room that were peeling were replaced on 5÷3÷2013
* cracked tiles around pool area are not safe– I nearly sliced my foot open on one. When I adressed the front desk about this they said they would get right on it. 2 days later and nothing has been done. Not even a cone put up on the severely cracked portion.
* The restaurant located inside has great service but terrible food.
* room service is ridiculously overpriced
* Valet drivers whip around in your car at $ 25 a day plus tip– management should absolutley keep a closer eye on the young guns driving these 100,000K cars like they own them $ 10 PER DAY PER DEVICE internet charge. The list goes on and on…
I would absolutley stay here again because we saved a ton of money when staying here for a week using their kitchen to cook. The stretch of beach near the hotel has a quiet resort like feel to it and is never crowded. There is also no trash on this beach. I think however that it needs to be brought to the managers attention– and hilton’s attention that there are many repairs to be made. With those repairs– this could easily be a four star hotel.