Hanna Paint and Hardware

I used to go in this hardware store all the time. But the service has gotten so bad. The men who help you are rude. Treat you like your an idiot and just all have attitudes. Idk what happened. New owners or something. But this place has really gone down hill. It needs major improvements. To get my business again. I gave them 1 star. That’s a lot. More than they deserve

No shipping notification. Used a freight service that needed a signature. Shipped after we left for camping.
Items returned to vender.
We lost $ 150 in shipping and they also charged a restocking fee.
$ 200 for nothing. No willingness to work with us.
Don’t order from
Amazoin ships the same items, same price with free shipping.

Hands down the best hardware store in the world always sooo nice also give away free popcorn what who has that anymore

STAY AWAY. I can’t speak for their brick and mortar store, but shopping at
is awful, like everyone says. I placed an order with them, and about two weeks later, was wondering why it wasn’t delivered. When I called after the third week, they let me know that the item was backordered (wouldn’t an email status update have been nice?). Then, it took two phone calls to get them to actually refund my money. If this is how they do online commerce, I’d beware of their storefront.

Warning: Do NOT shop at this store’s website
. It is a fraudulent website, operating a brick-​and-​mortar store in FLA. There are numerous consumer complaints about the same thing that I experienced. Ordered product over 3 months ago and never received. «Customer service» is unavailable via phone and email. They charged my credit card twice and I never received shipping confirmation or credit after numerous attempts to call the website’s customer service. No email response to my requests. The charges on my AMEX list Hanna Paint and Hardware Inc. as the company charging my card. I called the store to confirm they operate the website, and they do. They simply told me to call customer service. I have united with other unhappy consumers and filed complaints with the FTC and other organizations to protect us. I have also cancelled my cc. They are collecting credit card #s and personal info and not delivering any product, which sounds more than suspicious to me. I would use caution when shopping at this store and definitely warn buyers to stay away from the website
!!! Feel free to contact me with specifics. We simply ordered 18 prime-​line roller assembly parts for our closet doors and never received.

I absolutely LOVE this hardware store! If you yearn for the stores that are like the ones you used to go to with your Dad when you were a kid, then this is the place. They have items that I couldn’t even find at the «big box» stores and the people that work there are so helpful.