Lauderdale Collision Center

Don’t waste your time my experience so far is a lie and a nightmare. I would have expected a better responses from these people who represent bmw!

Ok, buckle in because this is going to be a long one. Had the absolute worst repair experience I have ever had in my life.
So, I was in a fender bender that resulted in my passenger side door being dented and scratched. Very minor damage as it was two cars rubbing up against each other as slow speed. Since I was taking my car in for this work that would be covered under my insurance (minus the $ 500 deductible), I decided I would have some other cosmetic fixes to my vehicle as well. There were some scratches in the driver side front spoiler from a valet cutting too close on a parking job. A couple of door dings as my car is wide and seems to attract them. One on the drivers side being so deep that it chipped off the paint, and lastly a large deep scratch above the drivers side passenger door handle. Again, all really mild and cosmetic stuff, but why not get the car back to showroom quality when you are putting it in for a repair anyway right?
These guys had my car for a month. Let that soak in. A month. We aren’t talking a major collision or a total rebuild. I would call every couple days and at first it’s oh, it’ll definitely be done at the beginning of next week. Then after calling at the beginning of the week, oh it’ll be done at the end of the week. Now repeat this process for 4 weeks. As you can imagine, I was getting increasingly livid during this time. After the first 2 weeks it just became this running joke. The canned reply every time — sorry we are just running really behind. Sorry, I have no excuses, I’m just really behind.
So finally after calling about 10 – 15 times on the Wednesday of week 4 and not having anyone pick up or call back on my multiple messages, I decided to just walk in on Thursday. Considering what a nightmare this was and how much I loathed the rental car I was stuck in, I’m amazed I kept from flipping out and shouting at the entire floor of people. Ultimately they all deserved it as a company, but not as individuals so I kept as calm as possible under the circumstances. To add insult to injury as I walked in, there was another customer that a consultant came out to help before me and she gushed to her consultant at how quickly they had turned around her car. I told my consultant that on no uncertain terms I wanted my car and I wanted it now. He said it would be done today or tomorrow. For my troubles they were paying for part, yes you heard that right PART of the rental car. They were going to drop 400 off the price of the work that they were doing for me that wasn’t part of the insurance claim and they were going to give me a full detail that was worth over 150 dollars. My response… I don’t care, I want my car. So I leave. Without my car. Again.
I get a call close to the end of the workday letting me know that my car was in fact done. Thank you baby jesus! So I pull up and my gorgeous car is sitting right there in front, in all her glory… and she’s shining and shimmering… and I get closer and closer and. I start to get more and more angry with each step. First there is new scratches on the drivers side rear skirt that weren’t there. Then I look above the door handle and the scratch is still there. «We buffed that down as far as we could without taking paint»… What!!! I specifically asked for this to be filled in. I wanted it to look like new. «OH that’s not what we discussed at all». If I was going to stroke out. This would have been that point. Then I got to the ding on the drivers door that actually chipped the paint… it looked like they colored it in with a black permanent marker. Rough, shoddy, didn’t match up the with other paint it was HORRIBLE. Then as I was down there… I noticed a similar shoddy paint nightmare lower on the passenger door on the drivers side as well! I asked WHAT IS THIS!!! There was never a scratch there before. So not only did they do this horrible work, they scratched the car while in their possession and covered up that scratch with their botch job.
The only saving grace was the passenger door with the insurance damage was fine. But honestly all they needed to do was replace the metal shell. It’s not like they worked on it. I was livid. But I just took the car and left.
Now this part I can’t substantiate but… I am 90% certain that there were 200 more miles on my car then when I went in. I didn’t write it down when I dropped off the car… but, I look at my mileage often. Also the seats, mirrors, radio… absolutely everything were all in different positions and setting then when I brought it in.
This place is the worst. Don’t ever take your car here.

Steve the branch manager is a criminal and they will soon be exposed, 2 years ago I turned my car in to get a rear bumper replaced, they gave me a rental for that week which was suppose to be covered by them, 2 years later I get a letter from a debt collector saying that I never paid hertz for that rental, so they claimed I owed the loaner the late fee cause Bmw collision center has been ignoring all their final notice letters and that my credit would be affected at that point cause it took so long. Came to find out that Bmw collision center in fort Lauderdale did the same thing to over 40 customers too ! I called and asked for the branch manager Steve who kept ignoring my phone calls for 3 weeks I currently got my lawyer involved. Be careful with this place they are criminals

My brand new Audi was in an accident, it was estimated it would cost $ 13,000.00 to repair and bring it back to original condition. My ins/​co balked and tried to cut corners at every step. I tried a collision center in West Palm Beach where I bought the car, but they saw how much the ins/​co was offering, and said they couldn’t help, I was on my own (NOT HELPFUL). I then found this center and spoke to Steve who said he would work with the ins/​co, in providing the supplemental requests and documentation needed to get the $$ needed. He took the car in right away, and started working on car and with ins/​co. I was assigned a go-​to person, PHIL, since the ins/​co was being difficult. After multiple appts with ins. adjuster and advocating on my behalf with ins/​co, all my repairs were done, all Audi certified, all paid for. The only out of pocket for me was the $ 500 deductible. I was so happy when I picked up my car 5 weeks later, and it looked brand new, like nothing happened. What I really appreciated is everytime I called, I got a live human who gave me updates on the car, Phil always answered his phone, and they were always courteous and helpful.

Frank Gicca from Fort Lauderdale BMW came through for me again. My 435i was damaged and he called BMW collision center assistant manager Philip Martin to quickly order the parts and expedite the repair. If it wasn’t for Geico throwing road-​block after road-​block, they would have repaired my car in a week. Instead I got my beautifully fixed car back in new condition within three weeks. Philip and his assistant Glen Finnegan took great care of me.

EXPRESS SERVICE WITH A SMILE ! I had a fender bender done to car last week and by the time you can say Honda Accord it was fixed, like brand new. I delt with Philip Martin and he was very knowledgeable and very professional. He suggest the best for the least price. The lobby is like someones living room and you feel like family. There is also a Hertz rent a Car in the lobby. Special thanks to you Philip Martin for your help