Miracle Workers Grooming

I started going to Miracle Workers 12 years ago and became friends with the owner, Leigh. She becomes friends with everyone that comes in the store. Over the past 12 years I have been impressed with the staff (some from New York Madison Square Garden Fame) and the great family atmosphere they all have. Their work on show dogs, pets, and Leigh’s work with difficult cats is legend. I spoke with Leigh about the review from the gentleman above. Leigh said he came to the store, advised her that other groomers refused to do his cat, that the cat was mean and was too difficult. Leigh is also a cat lover and one of the only groomers that does cats. Three women routinely fly from New York, spend the day shopping, while Leigh grooms their cats. Leigh is an animal lover, and took this feisty cat and lovingly bathed the cat by pouring water over it gently with a pitcher, instead of a shower hose. The cat was groomed to perfection, and the owner said he was amazed and left the store happy. Leigh does not answer her phone on weekends as she is usually camping or riding her horse. She responded back Sunday, when she received his message. He advised he had taken the cat to a vet, who could find no apparent injury, perhaps soft tissue damage? Leigh immediately offered to refund his money if he was no longer happy with her services. She also advised him, that if he had pointed out any injury at the time he was in her store or returned that day, they would have gone to the vet immediately. I know for a fact she should have charged him twice as much as she did, because of the difficulty involved. Nonetheless, she never cashed his check since he was not satisfied. Leigh and her staff have a following that goes back 20 years because of their love, caring, great grooming and wanting to have friends not just customers! Any dog or cat owner will love this place.

Long story short– My cat was injured during a grooming, which I didn’t realize until she limped out of the cat carrier when we got home. Quickly called the groomer back up and they promised to return the call ASAP, didn’t hear back from them until I called almost 2 days later. Meanwhile I am forced to take my cat to the vet for x-​rays the next day as she continued to be in tremendous pain. The groomer refused to take responsibility and outright refused any financial liability for the injury, even though it definitely happened as they were giving her a bath.
Just not happy with their attitude or professionalism. Definitely will never go back.

I went here for the first time today, when I was greeted the lady was so nice! She asked me exactly what I wanted & when I picked up my pup he was exactly how I wanted! They even made him a bandana with his name written in glitter glue free of charge what a sweet surprise! The lady that helped us out made small talk and I am def going back! The pricing is great too! Way better than petsmart !