I came in last evening to replace my phone, when I clumsily dropped it and it would not turn back on. I was greeted by Wayne the Store Manager, who was incredibly helpful. The store closes at 9pm and I arrived around 8:45pm. I was really hoping they would not turn me away at 9pm(as there were a few people in line ahead of me). Wayne and his team stayed past nine to help me and a few other customers. I was really impressed with his customer service skills, knowledge about the products and willingness to help this technologically challenged woman(me!). If I lived in the area, this would be my go-to Sprint store. Thank you Wayne!
T.J. P.
Rating des Ortes: 1 Fort Lauderdale, FL
Worst customer service ever. I have so many Apple products it’s ridiculous, yet after being treated extremely rudely by a bear at this store it’s time to start weening myself from these products. Went in looking to pay full price for an unlocked phone only to be treated so rudely I walked out. Screw Apple.
Leanne S.
Rating des Ortes: 1 Fort Lauderdale, FL
Extremely long wait time and slow customer service. When I was finally up next, a person of the same race as the workers came in and I watched as she was helped before me, even though I had been waiting for at least 30 minutes. Very disappointing.
Wilfredo M.
Rating des Ortes: 1 Fort Lauderdale, FL
Hi I am looking for customers that purchased the iPad mini on the promotion for $ 50. That still have not received there product and its paid for. If you are having this issue please contact me at . I meet with the lawyer on Monday to start this.
Danielle D.
Rating des Ortes: 5 Fort Lauderdale, FL
Chelsea is great
Shavon M.
Rating des Ortes: 5 Miami Gardens, FL
Robert &Kyle &Natan and all the female employees I am normally a very difficult and hard to please customers but with their excellent customer service great personality in spite of my rude behavior they offered me excellent customer service they made suggestions on phones and other products that I would strongly interested in they help me get my friends and family enrolled in the family plan which was a benefit for me and my family I’m thankful that I did going to the store I thankful that they addressed all my needs enable me to get my life partner the best Christmas gift they have excellent program that manage my budget so yes I’m greatly satisfied thank you sprint for having great customer service despite the wait time is a little long but at the end you get what you want and they definitely will work with you
JT B.
Rating des Ortes: 3 Fort Lauderdale, FL
I was greeted right away and my name was taken, however, the wait time to actually talk to a representative was an hour, no joke. I was going to leave a few times because I felt the customers waiting including myself we’re not a priority. The female customers received long customer service while the male representatives flirted with them, leaving the rest of us pacing back and forth like bumper cars on the sales floor. Once my name was called, I did receive good customer service and my needs were met but it was rushed. I would think long and hard before going back since the overall experience wasn’t consistent.
Javier B.
Rating des Ortes: 5 Fort Lauderdale, FL
5 stars for good service and friendly stuff, plus is close to federal Highway. This store is usually not busy and they open till 8pm during weekdays.