E-Z Rent A Car

Never again. I would rather walk! Upon arrival, standing in line, I witnessed several customers in arguments with the smart-​aleck female clerk. One man was given a van that the front end had fallen on the ground. When I got my car keys, the clerk said, «next». I said, «well, where is it?» She replied, «next». And I wasn’t even the one fighting with her. When I got to the lot, I couldn’t find my car. I begged the shuttle driver to help me. He did. I was very thankful that the front of my car wasn’t laying on the ground, too.

To be fair, I didn’t actually get a rental car from E-​Z, because when I showed up at 2pm to pick up my 24 hour economy rental (reserved through
), there was a line around the building, and hours to wait for cars to become available (hours is an estimate based on the line– the customer service people refused to give me an actual or approximate time, and were fairly rude considering the extreme inconvenience). Honestly, being as I only had a day, I wasn’t going to waste my time waiting there, so I went back to the airport (E-​Z is off-​site) and rented a car from Hertz in under 10 minutes. Seriously, under 10 minutes.
I know this place is cheap, but apparently you get what you pay for. They also refused to let me cancel my reservation or refund my money. Terrible service, I will never ever again rent from them.

So after getting a confirmation email the day before departing from Chicago to Fort Myers — with 10:00 PM pick up clearly stated — we arrived to the pick up area with others there waiting for EZ — they all had been there for an hour with no word. I called the local number — got sent to a voicemail — I left one asking for a pick up. We waited for over an hour and I called several more times — while we watched all of the other car rentals vans pick up passengers. I called the 800 number — no answer. The word was they ran out of cars… what??? Really!!! So what are we supposed to do with a confirmed rental at now 11:00 PM? We dragged our bags back to the on site rental places and after the third counter were able to get a car. I called both the local EZ and the 800 again the next day. No answer at the local and the 800 had me on hold for 15 minutes before dropping the call — I tried both several times. I booked through
–through email they told me they disputed the charge on my behalf. Anyway — I will NEVER rent through EZ again. One of the on site car rental places that we did not rent from told us the off site places aren’t held to rules about such little things as an agreement. seriously? No thanks.
Don’t do it — not worth being stranded.
What I want to add is if anyone would just answer any of the numbers — I would be much more forgiving.
As an update ¹⁄₂₂: still no answer at any phone number. They sent me a «partial» credit in email even though they haven’t responded to me any other way. They are not entitled to a penny. Since they won’t answer my calls I cancelled through my credit card company so I’m in the clear. I’m reporting to the BBB. Trust me the risk is not worth the money you think you’ll save. We ended up renting from budget for about $ 20 more over the week which was way worth it.
Oh and EZ is also Advantage Rental so beware of either.

I am only giving one star because I have to give something otherwise I would not give a star. I went to Florida with my family and rented a car through E-​Z. Which is not located at the airport as they stated, you must take a shuttle to get there. When we arrived the line was around the building with every person ahead of us very upset. They ran out of cars and were forcing people to upgrade and pay more money for cars they did not want.
The line took easily an hour to get through. When we got to the counter they tried up selling everything, which we refused to do. An elderly couple was being hassled into buying things they didn’t understand and they were taken complete advantage of. They were extremely rude to each person in line.
Once we finally got through the line and were given keys we went to find our car. Which was filthy inside and out right after they «washed» it. They paper work said we had a full tank of gas, we had a half tank. Which was the same for every customer ahead of us in line.
Our flight was cancelled due to weather and we attempted to contact a representative 5 times over the course of the day and left a voicemail and never heard back from them or got through to a single person. Our current plan is to go there tomorrow and find out if we can keep the car another day or not.
Needless to say we will NEVER use this company again or recommend them to ANYONE EVER.

DO NOT RENT HERE! We WAITED over an HOUR for a rental that we reserved & ended up getting a car that was DIRTY & had a HALF TANK OF GAS! They also charged us $ 120 more because they gave our smaller vehicle away when we were on time. Even though we waited an hour in line. THEY DON’T CARE AT ALL! Ridiculous!!!

NEVER RENT FROM THEM! This was the worst experience I’ve ever had while traveling.
Also note that they are merging with Advantage Rental, so don’t rent from them either!!!
We were at the shuttle pick up at our scheduled time, and we were instructed to call for a pick up. It’s super hard to let someone know you’re there, waiting for them, when they don’t answer their phone at all!
It took a half hour for the shuttle to arrive. They never answered their phone, so were going off the fact that it would show up because the other shuttle drivers that kept coming around were telling us that they come around every 15 minutes. Lies! Again, it took a half hour.
We then waited in line for another half hour, and when it started to rain was when they told us that there was an indoor waiting area (a dark hallway). So we shifted the line, so people wouldn’t have to stand in the rain.
When it was finally our turn to get our car they upgraded us… to a minivan from a mid-​size car. We said we didn’t want a minivan, but that’s all that they had. All the other cars they had the tags were going to expire within a few days, so we couldn’t rent them for the week.
They offered to drive a mid-​size car to us the next day if we took the minivan that night. Lies again! We even left a handwritten note for Hector to call us the next day and setup a time to exchange the cars, and he never called, even though he confirmed he would and that he was in that next morning.
We tried calling the location 3 different times that 2^nd day, and still no answers. I called their customer service line, and no answer, but I could leave a message. Guess what though… no return call was made to us the next day! We tried calling the customer service line (3^rd day of rental) and were put on hold for 20 minutes, just to be transferred to the local location, where they didn’t answer the phone again.
Finally, after about a dozen calls going unanswered we tried another number, which was their 800 reservation number. We finally were able to talk to someone, but guess what, they couldn’t reach anyone at the local location either!!!
We are stuck with driving back up the half hour to switch out the car. Cross your fingers for us that they have a car on the lot that doesn’t have expired tags, and isn’t twice the size of the car we requested.
No one answers their phones, no follow through, horrible customer service.
NEVER RENT FROM THEM!!!

If you would like to ruin your vacation in Florida, then this is the place to rent your car. We figured that because this company had the lowest rates shown on their websites, we would go with this one, but that was a HUGE mistake. For starters, we show up and the place is so tiny and there is a huge line out the door with people who have been waiting for about an hour. We saw a couple pick up their second rental car because there were problems with the first one and warned the people waiting to make sure to check our vehicles before we took off on ours (this was a huge red flag and coincidentally we ended up with the same exact problem). The same couple informed us that there was also a young man complaining about complications with his experience as well. I immediately felt a little nervous, but just decided to let it go. After waiting for a while, my brother and mom came out frustrated that there were unexpected fees (about $ 100) added to the total, which they had no idea about. After two days with the car, the car would not start. We called many times and no one answered. If we were on the road we would of been stranded for sure but thankfully the car was at the hotel. When my dad went to speak with them in person, because they would not pick up their phones, they were rude and did not seem to take responsibility for THEIR car! This company is NOT about the customers, but they are strictly just trying to get every single penny from you. We wasted almost a whole day of our vacation.
TRUST ME! It is worth renting from bigger companies that actually care about customer satisfaction. Even though it may seem like a lot more money… it is worth it and alot of the other companies do not have any hidden fees like this one. PLEASEPLEASEPLEASE take my advice and DO NOT! rent from this place.
They did not inform us of any options at all and did not even care to work with us. They were so incredibly rude and just stated that we were 100% responsible for bringing our broken car to their store.
This is my first time dealing with a company like this where each customer is just a number. We have definitely learned that it is not worth it to rent from a company like this because of their horrendous service and because in the end you end up wasting so much time and even money.

DO NOT RENT FROM HERE. Thought it would be a good idea since it was cheaper than other rental places but they added a bunch of extra fees and our car broke down. Worst experience ever. They wouldn’t even pick up their phone. Rent from somewhere else!

Great priced rental cars. I rented from their Ft. Meyers branch. I’d say they were better than Enterprise or similar because it is off location of the airport so it’s not as packed, and they were very friendly and caring. They upgraded my car for me without asking and the shuttle only took about 5 minutes. Kathie helped us out and she was so nice. I am only 18 and they were the only company that rents to the under 25 crowd. There is a surcharge but having the accessibility to a rental car while on vacation is key. Only reason why they don’t have 5 stars is because our car was quite dirty on the inside and out. All of the other cars looked much cleaner to me. Truly an «easy» rental.

UPDATE: I got the bill and they were true to the agreement.
I was pretty scared when I walked in the office in the middle of a dispute between a customer who had a contract agreement through Priceline and the E-​Z clerks who agreed they do not honor contracts through a third party. I got mine through Hotwire that suddenly turned into
so I was apprehensive. If you are renting, I would feel safer renting from them directly.
The up charging is persistent and scary to me. For instance, the young guy in front of me with a girlfriend was convinced to abandon his choice of car and take a convertible. The guy was clearly uncomfortable and it made me feel terrible. After he signed for the car he was pestered to take an outrageous insurance package because it was after all, he was told, a 50k car. He explained that he had car insurance but the clerk persisted and said insurance was much different in Florida.
When the clerk got to me, I was petrified. There were tape marks on the car which I identified but we’re crossed out by personnel. There were two different milage recordings on the slip and contract. When I pointed it out the clerk said it didn’t matter. I was advised to take the insurance so if something happens I could «walk away from everything.» That rubbed me the wrong way.
The up charging attempts made this company appear dishonest to me. I won’t rent again from them.
I couldn’t rest the entire time I had the car and won’t rest until I see that my credit card bill comes without extra charges for something in the fine print I overlooked.
I will update when I get the bill.

Was told a deposit was charged on my card, and will be refunded to me when I returned the car. I returned the car and my deposit is still not refunded to me. I tried to call and email but no answer. Very upset about that.

Awful. STAY AWAY! After I left, I received an invoice, which indicated that I received an upgrade costing $ 64.95. But I did not receive any upgrade of any sort.

What freakin nightmare! We waited in line for 1 hour and 55 minutes! I should stop ahead but I will keep going. Had I not already paid for my rental we would’ve been out of there right away. Once we got up to the line and talk to an agent we asked for an upgrade and of course they made us pay for it. Yes apparently they were out of cars want to good fats. It was such a nightmare. When I went online to choose my car they misrepresented the size of the car as well. Don’t go! Lesson learned! Go to a reparable car rental place. I will be placing this in every social media I’m on!

Do I have to give em a star in order to make a review. Don’t know why they named it EZ, nothing easy about this operation. Understaffed, overwhelmed by customers. Plan to wait over an hour when you get off the shuttle. Waste of time to save a few bucks. Go with someone else!

Inexpensive off airport rental with regular shuttles. Typical rental procedure, with add on pressure but just stick to what you reserved. About their hours– I was not aware of their bankers hours, and found out late before my early morning departure. There were reviewers with major complaints that freaked me out, but after calling EZ customer service, I was told to drop off the car at their sister company close by (who were not open but had a drop box and shuttle running). It worked fine. But be aware.

We will never rent from this company again! Upon arrival we were told their cars are not unlimited miles. Anything over 150 per day is a 39 cent per mile charge. Oh but we can wave the mileage issue if you opt for our insurance it’s only 24.99 PER DAY! They left out the per day information! Sure we can upgrade you for 12.00 more per day hmm ok I guess. Oh wait they forgot to include the 12.00 in the first contract please initial here AGAIN! So our 29.95 per day car ended up costing us 190.00 bucks for the 17 hours that we had it all I can say is never again! Avoid like the plaque! If there was zero stars that’s what I would have given them!

I am always afraid every time I book a specific car at a off site location– very often they do not have what you reserved and they always strong arm you to buy the insurance coverage or road side assistance or pre paid gas– usually trying to get a few more bucks out of you. Well when I reserved a minivan– they had a minivan waiting for me. They did not say a word to me about insurance or gas or anything else– no pressure. I got exactly what I reserved at a great price by friendly and courteous people. I live locally so I did not need the shuttle– so I can’t comment about the shuttle– I just needed a van to move my daughter to a new apartment– lots of clothes etc. I was very happy (literally half the rate I would have paid at the airport) it was not a new van — it had 32 000 miles on it but it drove well and did the trick. Very pleased and was given a coupon for 5% off my next rental. With rental car companies it can be hit or miss– depending on a lot of factors — well this experience was a hit! I highly recommend.

Absolutely no complaints. We had fast and friendly service both at pickup and drop off — the same young lady helped us. The shuttle drivers (off airport location) were friendly and helpful. We also had a fantastic rate for the week. 5 stars for sure.

Yes it is off airport. On return I went right past it on Treeline and had to come back. The directions say .7 mile but its really less than that Im sure. Other than that though, I got a really really good price. I am always leery on these budget companies as they of often strong arm you to buy extras, or look for tiny dents and scratches to make money that way and there was none of that. Check in and out was fast and simple without any hassles. Because I went off season, mid Dec, I got a super super rate too. If you book on their website they have many diff 5% off coupons to select too.
I’m a happy customer!

I wish Unilocal had a ZERO STAR option, but, even if they did E-​Z would have not been able to live up to it! First, we stand outside the Tampa Airport 45 minutes for the «Every 15 minutes» shuttle. We finally get to the rental location and there are only 2 people working there and I’m the 8^th in line… yeah, me! So I stand in line for over an HOUR. I finally get me van and I’m down the road. In 15 minutes, I see an ant walking across the dash. Hmmm, ***thump*** no biggie. Then another and another, finally I see a dozen. We get to our condo and have killed at least 3 dozen ants. I call «Customer Service» and they can’t help because its Saturday… HUH? «Call the location manager Monday. Okay…
I call the manager Monday and told him our van is infested with ants. He says „They will go away“. „Yeah“ I said „When you get me a new car“. Then he says (No S#!t) „Sir, we have had a lot of rain here lately and the ants in Florida climb in vehicles when it rains“. I said „Are you serious??? You’re telling me that Florida ants are smarter than ants in any other state and act differently here when it rains?“ No response.
„Bring back the van and I’ll exchange it.“ I’m an hour and a half away, who is going to pay for gas and time? You need to deliver a vehicle to me. „If you go to Ft. Meyers its closer and they’ll exchange it“ Ummmm… No, they can deliver it. (Again no joke he says) Ft. Meyers is small and they can’t take the 3 people necassary to drive to you exchange vehicles». WHAT??? How does it take 3 people to drive 1 van 40 miles, drop it off, pick up the other and drive it back? I don’t need a Pilot, Co-​pilot and Flight-​Engineer, I need 1 person to drive up and make this right. (Long story short, I had to drive to Ft. Meyers)
When I get to Ft. Meyers the van they had for me had not even been cleaned. Full of sand, spilt soda and smelled like smoke! Are you serious? I’ll take the ants over this mess. Half an hour later they get me a different van.
This place is a JOKE! I would never rent from here!
On dropping off my van, I snapped a picture to show you the lines you’ll be waiting in… I counted 10 people inside and that’s only half the line.
There is no way the few bucks you’ll save is worth killing 2+ hours of your vacation!