GoWireless Verizon Premium Retailer

On Feb 24, 2016, I purchased a new Verizon LG –V10 from this store in Ft. Meyers, The Shoppes at Island Press. Michael W was my sales person.
During the entire process he was great. He answered all my questions and was very helpful in my quest for a new phone. He was also friendly and knowledgeable. However, after getting the first bill of my new plan I was shocked. After assuring me several times of what my plan’s pricing was, and what my first bill under this new plan would be, I find that he was not truthful in what he promised in this and several other issues. He told me that there would no additional charges and that my first bill would be the same as my subsequent monthly bills. That amount was $ 134.58 for two lines; this new one and my wife’s current plan with Verizon.
Being a Verizon customer for many, many years now, I am familiar with Verizon’s process of prorating bills on a linear level. Therefore, I have learned never to get a new phone or go to a new plan unless it’s the exact day of the month where my billing cycle ends/​starts. However, this time my Galaxy S5 had stopped working and I was on vacation. I needed a new phone ASAP. It wasn’t until I received that first bill and then contacted Verizon Wireless directly that I realized I had been bamboozled. That bill was for $ 201.14!
Here is what a Customer Service Rep from Verizon Wireless did for me:
1. Since I was only 2 or 3 days into my cycle, Michael W said he would ‘back-​date’ my new plan so that I would not be charged an additional amount for those few days. As it turns out, I was charged and extra $ 10.00 for 0.069 GB of data for those days. The friendly Verizon Wireless CS Rep on the phone immediately removed that from my bill saying that I should not have been ‘nickeled and dimed” like that.
2. Another $ 10.62 for something called ‘Asurion Total Mobile Protection’ was on my bill. This is something I had never heard about, was never informed of, and certainly nothing I knowingly agreed to. Probably just another feather in Michael W’s hat. The Verizon Wireless CS rep I called removed that from my plan.
3. Even the pricing of the plan he put me on was other than what I had been told by him. On my paperwork it says that my plan charges would be $ 134.58/month plus taxes and surcharges. The Verizon CS rep on the phone said that, in truth, the plan would have been over $ 171/​month! (This pricing includes my wife’s phone and Michael W included that phone in my quote.)
4. Michael W put me on a single plan with 3GB of data. Great! However, my wife’s plan stayed at $ 60.00/month with her 2GB of data. When I called Verizon directly they were surprised so see that he didn’t just put us down for a shared 3GB of data. (Our history clearly showed that we rarely ever went over 1 GB data per phone.) Seeing this, the wonderful Verizon CS rep on the phone just changed the plan so that we are now sharing the 3 GB data; saving me another $ 40.00/month.
So that $ 170.00+/month bill that Michael W put me on is now $ 114.65/month for basically the same thing.
I am always very thorough and clear with my communication and with the questions I ask. And I always listen to the answers very carefully. Many times, including in this case, I ask the same questions several times just to make sure of all of the terms. Michael W clearly lied to me.
I have contacted Go Wireless corporate who assured me that they would forward this to the store I purchased the phone from. I have heard nothing back.

Waited an hour to see a representative even though I was first on the makeshift wait list. Manager seemed competent but the rest of the employees were worthless and really couldn’t care less about the customer service. I’d suggest skipping this retailer and going straight to the Verizon store on the intersection of Tamiami and Cypress lake.

I too had no customer service there! I went in and they ordered what I thought was a 64G Iphone 6s+ and they ordered a 16G, I called and left message letting them know the error and they never called back. I called again and left message, again, no call back. Stopped in a couple days after it was to be delivered hoping they would have fixed the order. (Note, no call that it was there and ready to pick up). Instead I was accused of not calling them. What? Never accuse a customer of not doing something they said they did! Horrible man! There were handwritten notes on the phone box stating there was an error, so someone got my message (s). I asked if they could assure better customer service when they offered to order another (which should have happened automatically as soon as they knew they made a mistake). And instead I got an unprofessional, rude response — uncalled for and unbelievable! I too will NEVER enter that store again either! (I called Verizon’s customer service and ordered over the phone through them — they were terrific!)