Lexington Palms at the Forum Apartments

I moved in June 2015. Since then I have had the following ongoing issues: cockroaches with extensive treatments to no resolve thus far; water leaks in the windows when it rains; every appliance has broke at least once except for the microwave; ac has been down twice; (air conditioning system is 13 years old, replacement is recommended after 10 years) leaks from plumbing; running toilets; air conditioning leaking out of the unsealed cheap unfitted windows; windows that do not lock; bubbles in the vinyl floors that I was sold «wood»; amenities still unfinished; made up water bills; garbage throughout the neighborhood; water came from the 2ND floor into my unit 2 days in a row and no treatment was done to avoid mold (I was left with the clean up) flickering lights and electrical issues; horrible paint job to where you can see paint drips throughout my home; cheap fixtures such as the towel bar that falls off the wall when you hang a towel on it and the toilet bar holder falls off while trying to renew your toilet roll; cracks in the ceiling; crooked hanging cabinet doors; crooked doors; the place needed fully cleaned upon move in as the bathrooms still had scum; 3 managers in 6 months; rotating employees; moldy AC Evaporator coil and air handler cabinet. One day I came home from work to find out one of their subcontractors grabbed my 3 year old daughter by the arm, naturally I flipped out and of course like everything else nothing is done about it. The tenants are not valued whatsoever! Paying rent on time means nothing to this company. There is not one happy neighbor in this neighborhood!!! Also there is no hallway closets, no storage, no place for kids to play without danger, the bus stop is on a main road and extremely dangerous. The staff doesn’t adhere to the Florida State laws that protect tenants and the disabled. 2 months ago I did a walk through with the new manager and some punch list items are still unresolved like the cockroaches and water leaks in windows. This is far from luxury and more like section 8 housing. This place is horrible! The worst apartment complex I have ever moved in. Do not move here!

I currently live here and would love to be able to get out of my lease. This place has been nothing but one problem after another. Had I been able to see the unit I was renting instead of their model there’s no way I would have signed the lease. It’s as of this place was slapped together by a bunch of 12 year olds. As someone who works in the construction and remodel field I’d be embarrassed to say I worked in any of these units. I would look elsewhere if you are looking for an apartment.

After several communications with the office mgmt. at Lexington Palms, they were willing to work with us on our move out date miscommunications and we were able to come to a fair agreement for everyone involved. I really appreciate their understanding and discretion in handling our issue in a professional manner.

The first night we moved in, our showers did not work in either bathroom. The water wouldn’t even turn on in our bath tub, and the second bath tubs shower option did not work. All of the blinds were different sizes so some reached the window pane, others did not. It was like this in every single room that had a window. All of the cabinets were installed crooked which resulted in not being able to close. The laundry areas doors were 2 completely different doors. The shelves in the master closet came tumbling down. The finger holes from the 3^rd bedrooms closet doors were missing. All of the towel holders and toilet paper holders were not secured in tight. The light fixtures in both bathrooms were not installed properly and resulted in one of the glass holders falling and glass shards were left everywhere.
Next, a storm blew through and water appeared on each window pane of each of the rooms. I reported it and the office supposedly sent someone to fix it. Another storm blew through a week later, and there was still water coming in. The problem was never fixed.
This morning I was doing a load of laundry and all of the sudden I hear water come gushing out from the washers hose. It flooded fast and went from the hallway into the closet where the air handler is. You can see where the floor is bubbling up under the air handler. The front office notified maintenance and I saw someone about an hour later. The maintenance man said he would have to come back with the proper equipment. Next, a water removal company came named Gulf Coast «» something or other. They removed the water with a vacuum hose and then started spraying this chemical all over the floors stating it was an «all green model preventionicide» or something to that nature, and assured me it was harmless. They then left 3 blowers and a dehumidifier in my apt and told me it needed to stay this way for the next 72 hours and to not turn the machines off. I asked one of the workers if this would prevent any mold from growing and he said he was not at liberty to say but it would be ALMOST impossible for it to grow after their water removal. Keep in mind they DID NOT remove any wood paneling or drill any holes to speed up the drying process. The maintenance man urged me to get my 5 month old daughter out of the apartment, not knowing what chemicals or mold could be airborne. He verbatum told me he would be concerned for the health of his child if he was in my shoes. He did also tell me the washer was not installed properly.
I waited until my daughter woke up and brought her to the front office with me. I spoke to a girl named Lisa… one of the office girls. She seemed nice at first, but quickly grew an attitude as I complained about all of the problems we have had, and how this incident was the icing on the cake.
I demanded a hotel room until the blowers and dehumidifier were removed after 72 hours. I demanded our deposit returned and our lease terminated without penalty. She said she would have to contact her «supervisor /​district manager» before she could do anything. She called maintenance in on the radio and they both took me to my apartment so they could see what was going on. They said «this really isn’t that bad…». Lisa then continued to have attitude with me and said she has had to go through all of this before and it’s not a big deal. She told me she would talk to her supervisor and call me later to let me know the outcome. So I left with my daughter, and received a phone call later from Lisa saying her supervisor agreed to put us in a hotel room for the next 2 nights, which they don’t usually do for this type of situation but since it caused us so much inconvenience they would. I reminded her it needed to be pet friendly, and she interrupted me saying she was getting to that to ask what location is good for us. She told me they cannot mutually break the lease and/​or give us our deposit back, no reason. I told her I wanted to set up a meeting with the supervisor. Her response was she isn’t going to drive down here for a meeting with you. I said I would be more than happy to go to the office she is located. She repeatedly asked me why I wanted to speak to the supervisor as if she couldn’t guess how upset I was and still am about everything. She asked why again and again, so I told her to please have her supervisor contact me since I was getting no where with her. I have yet to receive a phone call back, and also any confirmation for our hotel room.
This management company has 0 sympathy for their tenants, and all they care about is getting their OUTRAGEOUS rent each month. We only moved in here because we needed a place ASAP since we just moved in from Colorado and didn’t have storage for all of our personal things. I personally called a mold inspection company and have them ready to come out Thursday to start the process. I am more than ready to have legal counsel involved if necessary.

In a few years I think they will be great but there is much to be improved upon despite the amount charged for rent. Some of the amenities listed on the website are not actually avaliable yet and the interiors of the apartments are overstated (dont be fooled by the model). The pros however are: good location (convenient to shopping and I-​75), polite and prompt maintenance, ample parking, and a fairly quiet neighborhood.

This place is absolutely horrible. On our first say in the apartment our washing machine was not connected properly and therefore when we left some clothes washing while we stepped out. We came back to our apartment half flooded by the washing machine. It was completely soaked and was leaking into the apartment below. Not once did the property manager contact us or communicate with us based on this experience. The windows were absolutely filthy and we had multiple dead insects in and around the apartment.
We also had a live frog in my our apartment and this has literally been the worst experience for a living situation I have had. The surroundings and grounds are nasty and badly kept. All of the grassy areas a full of dog feces due to never being cleaned.
Stay away from this place at all costs!