My friend came in to get her number switched from one phone to the other and a kind woman did that for her with no trouble. Meanwhile, I browsed some phones in the otherwise empty store and when I had a question, the other worker began to answer my question, but then the phone rang. He abruptly stopped me in the middle of my sentence and didn’t even ask the person on the phone to wait. I was always under the impression that one should answer first the person who asked first? Nonetheless, it’s a fine place to get small fixes on your Sprint phone. I’m not sure about setting up accounts here, but I’m sure you’ll find another employee, here or otherwise, that will be more helpful and not answer a phone in the middle of your question.