Chase Bank

I have 3 accounts with this bank. They have been trying to figure out how to change my name for 3 years. Also, weirdly, they do not have a restroom for their customers. I’l plan to elsewhere for my banking needs in the future.

Friendly, quick, clean and I agree it has a hometown feel.
I rarely ever go to the bank and when I do it’s probably because I have a million questions that I need the answers to. This place is great and they get to you quick with a smile and hello as soon as you enter.

A corporate bank with a small-​town feel. Judy always takes care of me at the counter. She remembers my name and is continually cheerful. Rarely have I encountered a line at this branch; just walk-​in, transaction, and I’m on my way. The staff here also puts out goodies for their customers. Today, they had a basket of Halloween candy (good stuff, chocolate bars) and individual cups of candy corn. During the summer, they had a giant pitcher of lemonade or a cooler filled with cans of soda, all free for the taking.
Periodically, they have customer appreciation days, where they enter you in a contest for coming in the door, give you free promotional items like Sharpies, and of course, more snacks and sodas.
In addition to all the frills, I’ve always had a pleasant banking experience at Chase. No one tries to sell me anything. My money has remained secure and my statements accurate. They have a convenient drive-​thru ATM as well.
It’s great to see a large corporation embrace their community. Keep it up, Chase!

I have dealt with several banks, and Chase is by far my favorite. Especially with the staff that works at the Ft. Thomas branch. If you’re looking for a change in banks, you won’t be dissapointed with Chase.