Alliance Animal Health Center

Have been going here for about a year now. Great staff, great dental, and great groomers as well.
Can always get in and not an extreme wait time.

I’m upset because the vet prescribed a Med for anxiety for my dog called fluoxetine. When I got home I looked up what it was and to my surprise it was Prozac! I refused to give my dog the Med took the prescription back to the vet and they would NOT refund the money! I love this vet but I’m not happy about this at all. Even my pharmacy has taken a prescription back before. I’m so disappointed. Had the vet said what it actually was I never would have accepted it.

After today we are moving all 3 of our animals to another vet. Our cat got into some lilies which are fatal to felines. When I called to try and get an emergency appointment I was told I could get in about 4 hours later. Lilies can kill a cat in less than 12 hours even if they didn’t ingest them. The young girl who answered the phone was not knowledgeable, was not compassionate and was not helpful. When I asked her for help because it was an emergency she told me that other people had appointments before me and if I wanted in before that I could go to the emergency vet. She didn’t even put me on hold to check with the dr to see if they could get me in. Instead we called the cat hospital in southlake. As soon as I mentioned what was going on the receptionist said «oh no… get him over here right away». When we pulled up they were waiting in the lobby for us and quickly got him in.
We have taken our pets to Alliance animal for over 5 years and today they showed me their lack of care and concern. They don’t seem to care if it’s life or death. After all the years and money we have spent with them I was so disappointed in their actions today.

Last week my daughters Great pyrenees was attacked by a pit bull during the storm in my own backyard. My daughters dog Rugby has always been playful, energetic and goofy.
After, the attack I called several clinics and animal hospitals to find the best rate and service. I finally found the alliance health center. The receptionists was polite and really busy early Sunday morning. She gave me the number to the emergency hospital because she couldn’t fit us in until Monday morning. She told me what to feed my dog and how to clean the wounds. Rugby’s condition appeared to be worse and his eyes had closed oozing… possible lacerations, several body bites and excessive body bruising. He could barely lay down. The receptionists told be how to clean his eyes, all the wounds. I watched him all night… it was sad to watch him deteriorate and be helpless.
The next day I brought him in. The front desk was helpful and caring. It took a lot to hold back tears. The vet said his mouth almost looked like a Shar-​Pei due to all the swelling from bites and lacerations to the face.
The vet had to sedate him and I dropped him off. He was more alert in a new environment. I called back several times to get an update and the receptionists took my call every time and was never annoyed. She put me on hold to get more information. When I returned to pick him up I met with the tech Katy. She went over all his treatment and told me he was in better shape than he looked. They removed hair from all the bite marks and shaved his face. When my mother and I left the clients in the waiting room were very nice. Everyone cared so much I became a little emotional. The tech Katy S was great. The vet was great. I received better treatment than I expected.
The office called the next day to follow up and see how Rugby was feeling.
My daughter has gone off to college and she primarily takes care of Rugby. I have been left to take care of her 5 yr old Pyrenees and I honestly didn’t want to be responsible for a pet. After this attack I have grown to care about this particular dog. He clings to me sits on my feet, stands behind be if hes scared, hes very obedient and responds quickly if anyone approaches me.
I have found that I’m not as selfish as I would like to be. I have changed my thoughts towards this animal. He doesn’t annoy me anymore. I take him for walks 3 times a day. I even buy better food. I’m actually excited to take care of him. After paying several hundreds… on this dog (over $ 400). It was worth it to see him recovering nicely.
Alliance Animal Health Center is worth the long drive. I passed serveral clinics which i’m sure would have done a good job. I can only wish everyone could have this experience. The facility is clean, odorless, and the staff was great to work with on every level.
Rugby has found a great clinic to call home!

We have been coming to Alliance Animal Hospital for years and have had nothing but excellent service! Always friendly, doctors take time to explain and discuss your animals issues and go over your concerns.
This vet also has boarding available. Just because it is in the nicer part of Fort Worth (Alliance area) does not mean they are overly priced in this area. I would highly recommend their services to anyone looking for an excellent doctors, great value, and friendly staff!

To whom it may concern:
I have been coming to alliance animal health at the basswood location for over 15 years. I remember my dog dying on my 16^th birthday and how great everyone was at that facility to help. They had a great program to plant trees in my dogs honor & a few months later when my other dog died the same treatment. I’ve had my pet rats graciously put down and in the past never had to many complaints w/​any service here. anytime anyone asks me where to take my dogs i would always suggest you. you have gotten business from my friends family even my acquaintances. Since I’ve been involved in my dog clubs, and training, & am known as the know it all about animals, everyone comes to me for advise & answers and you have always been where i refer. that is now stopped and i am publicly campaigning to spread the word on what a horrible place you have become. how you take advantage of people struggling with money problems and how your vets give horrible advise. you have become a money machine and now my dog is suffering and my wallet has suffered the last 3 times we’ve had issues.
5 years ago my ridgeback kya has a reoccurring lump on her neck after spending lots of money (to me) on treatments & medications they have no idea what it is and say maybe cancer so i put her down. now i’m thinking it probably wasn’t cancer & someone willing to do a few tests instead of just pushing expensive drugs could have probably figured it out.
2 years ago my great dane puppy starts to limp. I watch her for a day and decide since she’s a giant breed it’s better to be safe than sorry even though I was pretty sure from her gait that she had just broken or injured a toe. I come see Dr. Aaron who I’ve mostly used and am usually very happy about. Dr. Aaron says i can’t feel any issues but when she walks it does have a funny gait i think its her hips or knee though. Low and behold all the money i shell out on X-​rays she’s got a broken toe and dr. Aaron’s response is oh you were right. Now I’m ass out at least 300 bucks.
now my rescue pug apollo who has had a horrible life, since when i saved him from the humane society he was heart worm positive & has had his tail amputated, starts being itchy. I take him to a cheaper vet who charges me 40 bucks tells me it’s allergies, or in his head & give him benedryl. I give him that & fish oil and no difference but we just go through life w/​an itchy boy. we try grooming, & fungal baths & now at this point i’ve been laid off & have a much less paying job & can’t afford things that i could when i first got apollo. I come home and he’s literally scratched his face off and has sores over his body from scratching. So i borrow money that i still owe to bring him to your facility for help. We see Dr. Brashire who doesn’t seem to know his head from ass, yet i go against my gut feeling since he’s the one w/​the degree, 300 bucks and zero tests later i’m told it’s allergies? Oh and a touch of pink eye that doesn’t really need meds just get it if you need it. The meds clear him up temporarily then it all comes back worse than before. Now I decide since i have zero money to try and figure things out on my own. I switch him to a grain free diet since pugs are known to have severe food allergies oh what do you know 2 days later my dog is no longer fucking itchy, yet he’s acting weird and trying to claw his face off. so i notice he’s not wanting to open his eyes & i’m not sure if he can see much anymore. I pull them back and he’s got raging pink eye in both eyes that i was under the impression wasn’t a big deal and would clear up on his own. So I call this morning as soon as you open asking to please rush a prescription in for apollo he’s badly suffering and if you could call it into the walgreens next to our house that is much closer than your facility. 3 calls to your office later i still have no eye drops for my dog & every one of your receptionists has given miss information or straight up lied to us. when we call them on their lie they have nothing left to say but sorry we’ll call you. now i have no way to get his prescription since my wife is at work w/​our only car and my dog is lying her eyes oozing trying to get to his eye balls.
Your company no longer cares about it’s patients and is just after peoples money. Doing this to people when they are in financial and physical and emotional stress this is acceptable treatment? I called my doctor for meds (because i’m in pain awaiting my 3^rd back surgery next week) 2 hours after we called for apollo, because our dog means more to me then my own pain, & i’ve had a call back and my prescription filled. Apollo is still laying her suffering w/​no answer on when he’ll get some relief for his poor eyes. Your horrible people and your business has become a sham and i will make sure all of DFW is aware and avoids you and I’ll find them an alternate solution. Please have someone get me his damn eye drops!

We have been taking our dogs here for about 5 years. We had just moved here and picked them because of their location and it it worked out. We have only been to them for everything from shots to spays and neuters. Very friendly and reasonable costs.

To me, vets are like mechanics. Once you find a good one you’re with them forever. You want someone you can trust since your pet is an important part of the family, and you don’t want to feel pressured into buying unneeded things just because you love your pet so much.
We took both of our dogs to AAHC for checkups and updated vaccination shots. The facility is very clean, the staff is friendly and they don’t push other procedures on you to increase the cost. The couple of techs who assisted us were super nice and were great with the pups. They paid as much attention to our dogs as they did us– which is how it should be. If the tails are wagging then they’re doing a good job! The prices are very reasonable, they’re open on Saturdays, and both doctors are excellent.
We had a simple procedure for our female pup– she needed a small growth removed from an eyelid. The cost was manageable, the staff was very good at explaining the recovery process, and our dog seemed to have been left in very good hands all day.
AAHC also offer boarding and daycare for dogs and cats– I saw quite a few people dropping off their animals for the daycare. It’s nice to know there are certified vets on call in case something goes awry if you are travelling and board your animals with this clinic. Overall, a very positive experience and we will keep coming back!

Our cats have been patients since AAHC opened. The oldest is about 16 or 17, youngest is 6. We brought a newly-​adopted kitten for her first office visit, and sadly we’ve had elderly, ill pets put to sleep there too. We’re loyal because they are honest about billing and recommended treatment options. Having confidence and trust in the doctors made it easier when we got bad news. Yes, there are other vets nearby, including that big pet hospital chain. Yes, you’ll probably save a buck or two somewhere else. We feel strongly that AAHC is worth it. We’ve seen the crowded, stressed-​out big chain facility and agreed that if we were pets, we would want to be cared for by doctors who focus on quality, not quantity. We recognize and respect the AAHC doctors for running an honorable business in the face of tough competition, especially the big chain with lots of money behind it. Nobody wants to pay more than necessary, whether for groceries, clothing, whatever. However, these are our pets, our family members. We’ll give them the best, and have no regrets.

Words cannot express my extreme gratitude to the doctors, vet techs, and office staff at Alliance Animal Health Center. Last month I had the misfortune of witnessing a horrific accident where a dog unsuccessfully tried to cross six lanes of traffic on Keller Parkway. The driver of the truck that hit the dog did not stop to render aide. A Good Samaritan and I were able to get the dog in the back of a truck and took her to the nearest vet clinic, Alta Vista Animal Hospital on Golden Triangle, where we were turned away by the office staff and told to go to an emergency clinic in Grapevine. This dog was in really bad shape and we knew she needed immediate care. We tried the next nearest clinic, which was Alliance Animal Health Center. As we pulled up one of their staff members was leaving the building. We explained to her what happened and showed her the dog. She immediately ran inside to get assistance and in a matter of seconds four more staff members were out at our truck to carry the dog into the clinic. We waited to talk to Dr. O’Gorman who was so gentle and caring in delivering the news that the dog was going to need to have her hind leg and tail amputated. I left my number and asked them to please keep me posted on the search for her owner. Dr. O’Gorman personally called me on 2 different occasions to update me on Molly’s (the name listed on her microchip) condition. Unfortunately, when contact was finally made with the owner, he declined to pay for the surgery necessary to save her life. Alliance generously agreed to keep Molly for another 48 hours (possibly at their own expense if help could not be found) to allow me time to see if I could come up with the finances for her surgery or find someone who would be willing to adopt her and cover the cost. Over the next 24 hours a miracle began to unfold. Friends, family, strangers, and employees of Alliance Animal Health rallied in support of Molly. Together we were able to raise the money to pay for Molly’s surgery, and my husband and I decided after she recovered we would bring Molly home to become a part of our family. At this point Molly had been in the care of AAHC for 4 days. During that time one employee brought Molly a rotisserie chicken to help cheer her up. Another came up to see her on her day off with her daughter and a bag of treats. Dr. Reigle performed Molly’s leg and tail amputation and we were able to bring her home the next day. Thanks to the love, care, and skill of everyone at AAHC Molly is recovering at a remarkable pace and has already adjusted to life on 3 legs. We are still going for post-​surgery visits to ensure that her wounds are healing as they should. After what Molly has been through you would think she would be nervous or afraid of going to the vet, but every time we arrive at the clinic she races in to give tail wags and kisses to all the friends she made during her stay. AAHC was not our family’s vet prior to this experience, but from this point on I will never take my pets anywhere else. Thank you so much Dr. Reigle, Dr. O’Gorman, and all of the other staff members at Alliance Animal Health Center for saving our sweet Molly and making it possible for her to become a member of our family. God bless you all for your sweet hearts and passion for the animals that you care for.

I absolutely love the Alliance location! My dog visits them for anal gland expressions and they rock! They are so professional and do such a great job. They get you in and out, while keeping the focus on your furry friend. Not only is the staff amazing and go above and beyond, they have wonderful groomers now too! I took my miniature schnauzer in and Jennifer gave him the best cut he has received EVER. I would recommend them for any service hands down.

I went to this vet office expecting to see care and compassion. This was not the case… on the first visit I sat in the waiting room for 45 minutes past my appointment and nobody ever apologized for the delay. I found the vet to be very matter of fact and in/​out without addressing my concerns. They offered to clean my dogs ears without telling me there would be an additional charge until I was leaving and the tech was very rude. I left $ 200 later and was told that I should come back for a follow up in two weeks at no charge.
One of the ladies from the office called my home to see about scheduling this follow up and I explained while my pet was on the medicine she was fine, but my concern was when she stopped taking it. She said for me to hold off on the follow up until after all medicines and shampoos ran out and if the problem persist, then bring her back for the follow up at no charge.
As I suspected, as soon as the meds ran out the problem flared up. I immediately called and explained everything to the girl answering the phone. I told her what was previously told to me and she said no problem. Of course, after I show for the visit and am put in the room the tech informed me there would be an office visit. I explained what I was told and she said she had talked to O Gorman and he wanted to charge for the follow up. There was no consideration to what I was told or that the problem was never resolved. She said I could speak with him, but he was in no hurry to see me and I was not going to wait all night to hash out what was communicated by his staff.
I found the tech to be RUDE and I walked out. My take away was that this office was more interested in bleeding owners dry than the pets care. It’s really sad to take advantage of people in this manner.
They do not take notes of phone calls and do not spend enough time to evaluate the animals needs.

Love this place. These guys are friendly and honest. This is the first clinic I’ve taken my pets to where they didn’t try to empty out my bank account. Definitely recommend and appreciate their honesty and ability to squeeze me in on short notice.

We moved here a year ago and this was the only vet I could find in the area that looked trustworthy. They were okay at first. When I had my chihuahua boarded I took him a blanket and toy, so he could be comfortable and feel at home. They couldn’t find his stuff when we picked him up, why? Because they never gave it to him. We now have a Doberman that we WERE taking there also. Every time we went in for her puppy shots we were dropping over $ 120, every 4wks. Never in my life have I seen a vet charge over $ 50 for shots. This weekend we boarded the chihuahua and Doberman, which stayed in the SAME kennel for 3 days. $ 300!!! The chihuahua got 2 shots and s heartworm test that cost us $ 217! They also lost their blankets AGAIN! Why do I take my dogs blankets to be comfortable if they are not going to be given to them?!? I am highly pissed that they would not give my dogs their blankets and that I was charged the same price for my chihuahua to be boarded that I did for my Doberman. The technicians up front also look at me like I’m an idiot when I tell them that my dogs eat as much as they want, whenever they want.
This is just a money hungry veterinarian office.

I am so happy that a friend referred me to this place! I took my yorkie in for an infected toenail and was out of there in 15 minutes with antibiotics… not to mention, it was much more cheaper than any other Vet I’ve been to in the area. The front desk is so friendly and Dr. O’Gorman truly cared about my dog from the moment he walked into the room. Friendly, honest, fast service is rare these days. I will definitely recommend this place to others!

I have nothing but praises for this place. Came in early Friday morning with my dog Archie who had been vomited just the day before. He was so weak he couldn’t even stand up on his own so I carried him in wrapped up in a blanket. They took me to an exam room right away and upon seeing Archie, they bought him to the back to start drawing some lab work. I was only scheduled as a drop off but the tech told me she would have the vet take a quick look at Archie and then talk to me. Dr. Loveless came in the exam room after a few minutes and explained to me the treatment plan. The vet tech then reviewed the estimated cost of treatment ranging from the low to high end, which of course would depend on what his lab work showed. After putting down a deposit, I left Archie there. Dr. Loveless called me within the hour and reviewed his lab results with me. Being a nurse, I didn’t need such a detailed explanation, but was grateful for it anyways. Archie would receive some IV fluids as he was dehydrated and some insulin since his glucose was elevated. He suggested that Archie may have needed to be transferred to the 24 hour clinic in Grapevine but said that it would depend on his condition after getting rehydrated. Later that day, I went to see my dog and speak to Dr. Arend about his progress. Archie was in a kennel with IV fluids infusing in his front leg looking weak but at least he was standing up on his own now. Dr Arend updated me on his condition and basically left it up to me if I wanted to take him to the clinic in Grapevine. I decided to keep Archie there because he seemed to be improving and it was so close to home. After 2 nights there, Archie has improved and is now eating small frequent meals without vomiting. His blood sugar remains an issue but nothing we cannot handle. I will be taking Archie back there to check his blood sugar this morning and am confident with the care he received there. The entire staff, from the techs, front office, and doctors have been truly compassionate and professional. I will not go anywhere else!!!

Avoid at all costs. I took my Maltese to get his hair cut with specific instructions not to cut him short.
A few hours later I get a phone call — after they already did it — that they had to cut him short because of the matting in his hair. No heads up, no anything. They were also extremely rude.
I then go and pick him up and he is cut shorter then I ever could have imagined. With the exception of his face and his tail he was shaved to the point where you could see a lot of skin. Once again they were very rude and made no effort to explain why on earth it ever had to be that short.
So I take him home and from the second he got back he has been extremely uncomfortable. Something is wrong with his ears as he continually shakes his head and itches them with his feet. I called the place to tell them this and they had the audacity to try and make me pay to have it looked at when they caused it in the first place.
This was just the epitome of laziness from the get-​go. The groomer did not want to wash the dog and brush him out — her job — and instead took the shortcut to just shave him to the skin.
The worst part of it though was the way they handled the whole thing. I understand that things happen but they had no right to even think about doing that without at least running it by me first. My family has been taking all three of our dogs there for almost 8 years so it’s really a shame. Being rude and evasive on top of it was also completely uncalled for.
There are many, many options in the DFW area to take your pets and I strongly advise you to seek one out that isn’t this.

The receptionist was pleasant and that’s where the professionalism ended. Waited over an hour to see anyone. The doctor never introduced himself, seemed to have his mind elsewhere when he was examining my pets, and the assistant was a dolt. The bigger problem is that I had been going there for five years and they have taken a nose dive as far as customer service is concerned. Pity, as they were very good at one point even though they had always been too expensive.

Everyone at Alliance Animal Health Center are caring and knowledgable. The groomers, the techs, front desk staff and the docs are always friendly and are willing to spend the time that you and your pet need.

The people are nice, the vets are nice and the atmosphere is inviting and (you guessed it) nice! What a wonderful place to get your animals checked up. I certainly appreciate each time I come in to take my dogs. The biggest thing about this place is that they connect with your pets, be it dog and/​or cat. I could go on and on but you get the jist. Check them out /​give them a call!