Autobahn Motorcars

Our family has been purchasing cars from Autobahn for many, many years. We have consistently experienced a better sales and service experience at Autobahn BMW than at any other dealership in the metroplex. Need a new BMW? Give Chad Barton a call. Also use Zach Walker in service. Gary Walker the BMW Sales Manager will make sure you are well taken care of. Autobahn BMW provides one of the best car buying experiences!

Great experience started in the internet department and finished there both the
Gentlemen responded promptly and their
Attention to get me exactly what wife wanted
Was perfection! Thanks Guys

Best dealer in Fort Worth!!! We have bought six cars from the preowned department. Go see Ben, and Kris, and have a great experience. They have a stunning inventory and really go overboard with service.

Ben Morales and Kris Kiser as a couple of arrogant egotistical simpletons. Over the past 5 years my family has purchased over $ 300,000 worth of cars from there and I have personally purchased 2 cars for my children in the past 4 years. I will not go back. There is too much competition in the car business to act as they do. Just because you work at a BMW or Jaguar dealership doesn’t mean you can afford one.

OK, we bought a car (for Thuy). A 2015.5 Volvo S60 T5. Not sure what the T5 means, but that’s what’s on the back. We think we got a good deal with price and incentives (8K below sticker, 0% financing, and $ 0 down).
Salesman, Dan, was helpful and knowledgeable. No pressure. Easy to deal with.
Finance guy, (forget name, will update when I can) was OK too. Straight forward, up-​sold us some packages, which we financed, at 0%, so kinda a good deal.
Only one glitch: We missed the subtle hand-​off between «dealing» and «buying», so while we got a great price and great financing, we missed the shot at bringing the price down a little more. Yeah, nothing was signed yet, and perhaps we got rushed. But like I said, we were happy with the deal, and now Thuy has a safe and dependable car.
Real review will be when it comes to service. I read good things, so am hoping for the best.
Stayed tuned, for now I’m completely overwhelmed with the features. It’s a sweet ride. Curious how our first trip for service goes.
As a side note, we were initially looking at used Lexus hybrids (2013 or 2014). Never found the color (in and out) Thuy liked, with the miles we wanted. Price was about the same, but this car is new, with more features (big one is the nav system). Thought of replacing batteries is removed, so I like that too.

Wow! I don’t know why I waited so long to purchase my first vehicle from Autobahn! All the Jaguar staff went well out of their way to help us with trying to decide just which of Jaguar’s incredible vehicles we were going to take home that Saturday afternoon. The sales experience was a dream and service is nothing short of incredible! We are now Autobahn customers for life. Keep up the great work!

The Jaguar service department is great. They show concern for my needs and ensure my vehicle is well taken care of the 1^st time. I highly recommend Autobahn Jaguar. When I am in the market for my next Jag, they will be the 1^st place for me to visit.

Purchased a Jag XJ. Best car buying experience ever! Love my new car!!! See Travis for a new Jag… he is the best!!!

I ended up at Autobahn from a co-worker’s recommendation and reading the horrible reviews of my local dealer. I am so glad I went there!
I had taken my roof down for a beautiful ride home from work but sadly, it would not go back up. My car is an older model, much older and rain was coming.
The next day I just showed up at Autobahn (I tried calling but their phone system was down) and immediately Bailey and Mark came out review my issue. A couple other guys came out as well and I was really shocked that I was receiving such good service for an older car and with no appointment!
Ross saved the day by bringing my car in and having the top back up in about 10 minutes. WITH NO CHARGE!
I can’t believe how well I was treated and being new to Texas, I expected only the brand new car owners dripping $$$ would be treated this well.
This dealership will definitely receive my future business!
ROSS is the Man!

We are loyal customers at Autobahn. Their professionalism and down to earth customer service is unparalleled. When you buy your BMW at Autobahn you become part of their family. Life is good!

Terrible customer service. The people that work there are so snooty too! Sir you work here I’m the customer you are not!

Horrible place! Over priced service & returned car dirty! BAD — BAD — BAD! Service Manager told me a lie about a price that was quoted. This was my 2^nd attempt at this place, lesson learned.

I almost cancelled my service appointment with Volvo Autobahn after reading the reviews, I’m glad we didn’t. The service was out standing! We have taken our cars (C-​70 and S60) there since 8 June 2012 after moving here from CA. Each car had a service and the S60 (2002) has minor service required repairs. The staff was exceptional, thanks again Michael Montes! Mr. Montes answer all our questions, we will be bring our car back.

After going to the BMWUSA website and updating my account information, I noticed my preferred BMW service department was still set to a dealership in California. When I put in my ZIP code, I found Autobahn Motors located less than half the distance from my house as Moritz (I had no idea they even existed, since I’m new to this area). I had an appointment at Moritz yesterday morning for regularly scheduled warranty maintenance, and decided to change it to Autobahn. Autobahn gave me the same appointment time on short notice, so I cancelled Moritz.
I cannot emphasize enough the difference in attitude and service! Autobahn BMW’s Service Department has a great customer service culture; clearly it’s a top-​down priority. Where Moritz usually kept my car anywhere from 1 – 3 days (without feedback unless I kept calling), Autobahn updated me every time they found something or had a question. Mark Britton was outstanding, and treated me like his paycheck depended solely on me. «Mr. Ray» drove me home and picked me up later in the day (Moritz had a loaner car one time; after that, they offered no transportation at all for the next 2 or 3 visits… I was on my own). Changing to Autobahn was almost worth it JUST for meeting «Mr. Ray!»
OH – probably doesn’t sound like a big deal, but Moritz grossly misspelled my first and last name (last name begins with a «V» but they had a «D»). Even though the info is right on my key fob, and even though I stood there and told my Moritz service rep and the cashier it was wrong, they never managed to fix it. Autobahn got it right.
My decision to change from Moritz to Autobahn was a slam-​dunk. What sealed the deal was when I casually mentioned my experiences with Moritz, no Autobahn employee said anything negative about Moritz; they listened and said their goal is the customer’s satisfaction, period. These folks take the high road AND do good work!!!

Just bought a new BMW 5 from them and overall I had a great experience. I have previously done my research and negotiated the car from multiple dealers, including one in Houston, that participates in Costco’s buying program, but decided to go with Autobahn, due to the lower negotiated, competitive price and great working relationship with my salesman, Mike Powell. He was not pushy, although he did offer alternatives, and was overall quite helpful. I am very likely to recommend somebody desiring to purchase a new BMW to work with Mike.
Previously I dealt with Moritz in Arlington, and was very disappointment by one of their salesmen who bullied me into a take it or leave type negotiation, even raising his voice at me. The Autobahn experience was quite different with not much to complain about.
In closing I’ll mention that it was definitely not a high pressure type of interaction, either from the salesman or the finance manager, but one where options were outlined, and if you knew what you wanted you could take it or leave it, without much pushy persuasion on their behalf.

Excellent buying experience!
I purchased a 2011 demo Volvo C30 sight-​unseen after finding an Autobahn Volvo vehicle listed on
. Although there are several Volvo dealerships located much closer to Austin (my hometown) I chose Autobahn Volvo because of price, inventory and excellent customer service. The C30 had approximately 130 miles at the time of sale and was priced well below local comparable demo vehicles that had higher mileage.
Alan E. was great to work with… Buying a car while out-​of-​town can be difficult. At all times Alan was quick to respond to emails/​voicemails with a pleasant and personable demeanor. As someone who works in sales I recognize and am adverse to high-​pressure tactics. I appreciated his upfront no-​pressure approach.
After we agreed upon the purchase price and trade-​in value of my current vehicle (also finalized sight-​unseen) I drove to Fort Worth to take delivery. When I arrived the car was detailed and ready for my inspection. The process was quick — I was in and out of the dealership in under an hour.
When I returned to Austin I found a defect in the part that holds the spare tire in place. I contacted Alan and he promptly FedEx’ed a replacement part to my home.
I highly recommend purchasing through Autobahn… I will definitely contact them when I’m ready to make my next purchase!

I was looking for price quote for a 2011 BMW 528i. Since their internet sales manager, Chad, emailed me a few times and seemed nice, I called him today to discuss a car in their inventory. But he was so rude that I can’t even talk with him. He refused to quote me price on the car other than MSRP. He told me that if I want to buy that car, I have one chance to offer him a price that he likes. He is too busy to discuss it with me. If he likes my price, I can buy it, otherwise, no. There is only one chance.
As result of that call, I bought a 2011 BMW 528i from Moritz this afternoon.
Chad is the rudest salesman I have ever seen.

Scotty at Autobahn VW Service was a true pleasure to work with. He made what was a pretty nasty experience (and pretty costly too) really seem «not that bad». He was prompt, courteous and always on top of things. Thanks Scotty!

Back in June-​July 2010 I was in the market for a new car. I was looking for a very specific car, a 2010 E92 M3 Coupe. Let me just start this review by describing a little about myself as a car shopper.
Whenever I buy a new car, I always build it online myself, I select which options I want myself and I go to the dealership fully knowing what I want.
The only thing I wish to do with a salesman, is find a car with those options on the lot, or help me order a car with those options, and help me negotiate the price if possible. I don’t need him to explain the options to me, I know what they are. I don’t need him to tell me about the performance, I already know.
I typically visit Classic bmw over on Spring Creek, simply because I live 2 minutes away and we have purchased most of our cars from Classic. I was specifically looking at a E92 M3 with a specific M-​DCT Transmission which brought me to Autobahn BMW all the way in Fort Worth.
Now about my experience.
I waited in the showroom looking at cars by myself for nearly 20 minutes.
Now understandably, I know I don’t look like the typical BMW customer, I mean just look at my picture. I don’t look like a jacked d-​bag wearing Ed hardy, and I am certainly not 50 years old. During the entire time I was waiting, I was never approached by a single salesman, nor asked if I needed any help. I don’t remember what I was wearing. Probably shorts, I guess wearing shorts and being an Asian makes you look really young or something.
Maybe they assumed I was there having my car services, or I was there with my parents who were already being helped. No matter what the reason was, this was enough to tick me off. Eventually on the 20^th minute, a salesman came and asked me if I needed help. I was in such a sour mood I just said screw it, I shortly explained to him I had been waiting for a long time while the showroom floor was not busy, and that I was sick of waiting and figured out what I was looking for. To which he replied «Ok then good luck» and walked off.
I don’t even remember the salesman’s name nor do I care to. I ended up picking up a Benz and it will be a while before the sour taste of pretentious BMW dealers is out of my mouth. I was the proud owner of a 99 M3, a 02 M3, but now I am in a C63 AMG. I don’t blame Autobahn bmw entirely for my decision to switch to benz but, way to drop the ball douche bags.

For two weeks Katie P and I were looking to replace our old and busted with a sportier model, because it is, of course, absolutely imperative that we look as cool as possible in the prep school carpool queue, and everyone was starting to talk. So we developed a ritual of vetting cars online, then driving to various dealerships to test what turned our crankshafts. In the process, we met damn near every car salesman in Dallas.
Of course there is a stereotype concerning car dealerships and car salesman and most have done their best to perpetuate it. Gone may be the days of the shifty, grease-​coiffed, gum-​chewing, white-​shoed, pornstachioed, snake oil salesman; however, he has been replaced a more recent, sophisticated and well appointed model — khaki pants, polo shirt (with company) logo and a «we’re old buddies» demeanor. And although the paint may be different, unfortunately the engine usually runs the same.
So after nearly 14 days of unsuccessfully playing «Let’s Make A Dea“l (no thanks Monty, getting bent over a barrel isn’t exactly what I would call a «deal») we were pretty much ready to commit tandem hara kiri. Fortunately, in a last ditch effort, we headed to The Fort to check out Autobahn Motor Cars.
Located on White Settlement Road just northwest of downtown, at Autobahn we had the most hassle-​free, non-​annoying car buying experience ever. Autobahn deals exclusively in high-​end product: BMW, Mercedes, Volkswagen, Volvo, Land Rover and exotics. We had found the care we liked online (a Volvo S60 R for about $ 3000 less than the list price for the same car in Dallas) and upon arrival we met with Craig in the pre-​owned division.
Now this is not a published tome, but I will reveal Craig/Autobahn’s 5-​steps to gaining a life long customer while destroying the stereotype:
1. Offer Quality Merchandise — The car was in perfect shape without a single flaw. It looked like it had just been delivered from the factory.
2. Treat Your Customer Like An Adult — Within five minutes of our arrival we were on an unchaperoned test drive, sent off with the statement «take as long as you need.» (No other dealership did that.) We drove it for half an hour then stopped at a lot well out of eyeshot of the dealership to check all of the functions — 100% in good working order.
3. Beat The Best Offer — Upon our return we discussed the price. Craig confirmed the online price (pre-​warranty); I countered with an offer. Craig left the room and came back about a minute later saying he made a mistake. (At this point Katie P. and I are thinking «OK, here we go again.) He informed us that the car actually was a certified pre-​owned and already had a warranty plus we could have it for $ 1000 less (including TT&L) than my counter offer. (When does that ever happen?) Sold!
4. Beat It Again — During the signing of the paperwork, Ben (the money guy) told us the car had a brand new state inspection so that fee was waived and the price would actually be $ 100 less than what we agreed upon. Oh, and they gave us a free $ 100 raffle ticket for a drawing for a BMW!
5. Follow-​Up — The next business day we received a call from Craig checking in on us. The following business day a FedEx package from Craig arrived with the toll tag we left on our traded car and had forgotten. I was hoping it was notification of our winning the BMW, but still a nice touch. Three days latter a thank you letter was delivered. (Still no Beemer.)
And that folks is how it’s done!
I’m now not just a customer. I am a fan!