AutoNation Ford South Fort Worth

Okay THIS is a dealership.
I’ve been working with Doug Welch for several months and trying his patience in every way you can think of– after all this is a LARGE purchase and we needed TONS of information.
On every turn Doug gave HONEST, RELIABLE and COURTEOUS responses. It was refreshing.
When we were close to buying, I found myself confiding Doug about our dilemmas and roadblocks. What did Doug do? WHY he and Sam solved ALL the issues!
Long story short– We have a very complicated situation and got EXCEPTIONAL service here from management, sales and FINANCE team.
Even got a «welcome to the family» email ;)

This is the worst company I have ever dealt with. I’m retired and live in ft worth and found a car I wanted, I couldn’t get a ride from east texas for a few days and I offered to give them a $ 500.00 nonrefundable deposit and a post dated check for the whole amount and they wouldn’t hold it for me even for a day. Screw them!

A smooth and easy transaction. A fair deal on the new car and a fair price on trade in. No hassles.

I had been dealing with Randall Cook over the phone for a low mileage 2014 F150 Lariat. I wanted to get an interest rate to determine payments, I am extremely disappointed that they had a hard credit check done on me when I was simply trying to get a percentage to determine a rate for financing. He told me they could come close providing me with a rate by doing a soft hit. I stressed I did not want a hard hit. They did a hard hit anyway. Some people like me value their good credit. When he was asked not to do this, he should respect the potential customers wishes. Also the vehicle was sold just as I was driving to the dealership. Randall called me immediately and I certainly understood and he said he would continue to look for a vehicle. I didn’t know about the hard hit on my credit until two days after the vehicle I was going to look at sold, when I looked it up. When I got back and began to look for vehicles I sent him an email about a specific vehicle. He sent me the following email: «That vehicle is priced after rebates… before any charges for the add-​ons. We all add for window tint and nitrogen in the tires on new trucks. If this has door guards a bed liner or and other possible dealer installed equipment or treatments — the price will reflect this. Let me look some more» He never contacted me again and I went to the Frisco Autonation that had this vehicle and purchased it. Randall had an opportunity to sell me a truck but totally dropped the ball.

Had a great experience at ANF! Mary Monroe made the process refreshing & super easy. Will def go back to Mary if we find ourselves back in the market!

This store completely ripped me off. I purchased a used car from them. I noticed the front heated seats didn’t work as advertised. They agreed to fix them. Over a week of driving back and forth (1hr+ commute). They said finally my car was ready. I drove it for 20mins and it was STILL NOT FIXED! They told me to drive it to another dealership to get it fixed. I waited over an hour and then Doug (the sales guy from auto nation) told me they wouldn’t cover the bill to fix the seats «at this point I need to make a business decision». They gave me the run around and then bailed out on their end of the deal. They offer a nice 3 day return policy but then ran me around for over a week which voided those terms. This place is ridiculous and dishonest. Stay away! I hope Doug thought he made a great «business decision» because I promise you I will never deal here again and neither will anybody I know!

They are definitely worth giving a shot at your business. I purchased a vehicle from «Bankston AutoNation» on Bryant Irving back in 2010. That was a quick, simple, in and out process. That is the reason I went back to offer my business again before I went elsewhere. All in all, the experience was great, I was greeted and helped by salesman Tristan.
As for the price it took a little negotiation with Steve the Sales Manager, but I felt I got a sales price that was fair for both me and the dealer on the year, make, and model I purchased brand new.
The only thing that irritated me is I felt I was originally under priced for my trade, but I held my ground and with help of Steve and the Finance Officer Sam. They finally got me what I wanted for my trade.
In the past I have went to the bank and got pre-​approved, but this time I decided to let Sam help me out. To my surprise, he got me an APR with another lender that was better than my personal credit union offered me.
The only reason I scored 4 out of 5 stars was due to the low vehicle appraisal on my trade and having to consistently negotiate that price.
When its time for me to vehicle shop again, I will definitly stop here first.

I purchased my Ford Escape in April 2014. My salesperson was Eric Victor. He was patience, professional and polite, which is probably why I went through with the purchase. Had he been rude or condescending, I would have walked away. Eric even delivered the vehicle to my home, clean and full of gas. A few days we met to go over the features based on my list of questions. I have not used the service department yet.
I am pleased with the vehicle, even though it has taken getting use to the way it handles, which is slightly different than GM and Toyota vehicles. It riders smoother than it drives, and the second row bench seat leg space is not adjustable; only the seat back, which will make it difficult for normal size adults to be comfortable during a trip beyond Ft Worth. In my case, it’s enough space for me and my Yorkie Terrier, Bo.

Do not buy/​lease from here. They scam and lie. Took a car home to wait for final approval for lease, they wouldn’t approve my «sibling cosigner» tried to convince me to buy instead. I went somewhere else, got the same car, cheaper price and they approved my sibling to cosign.

Great experience buying my new 2013 Ford Raptor… The dealership redefines honesty and integrety with the car buying experience! Will definitely consider AutoNation South Ft Worth for my next vehicle!

Our salesperson was great (Mary), but I wasn’t impressed by the service or management staff. The management refused to hold the vehicle for even 1 day with a 90% payment and commitment to buy while we secured funding (which we worked out over the course of 5 hours of me sitting there while my wife ran to the bank). Then after the purchase was complete the brakes failed on the way home, and upon return the sales manager stated that it was perfectly safe to drive and they would be happy to repair the issue «at their cost» the following day. It will be over $ 600 to repair the brakes, barring any problems beyond what was found by another dealer. We found several other issues that weren’t disclosed but decided to keep the vehicle even though they have a 3 day guarantee because we still feel we got a fair deal.
If they have a vehicle you want, I’d say go for it but be cautious just as you would at any other dealership. The 3 day guarantee makes it fairly safe, and the sales staff is very pleasant.

Very nice experience in selecting and buying the right vehicle for the family.
Not the typical pressure sales tactics from other dealerships. Jason & Chistian were very Profesional. Thank you guys!

Great Service! Friendly Knowledgable Staff. Sherrie in commercial service is the best!

We bring all of our Fords here for service and they do excellent service every single time.

The staff was rude and they take forever. I called on a Wednesday to make an 8am appointment for the following Saturday for a State Inspection and was told it would be no problem. I arrived at 7:55am for my 8am appointment and the service bay was closed and there were four cars already parked outside waiting for them to open at 8am. I did not leave there until 10:30am. It took 2.5 hours to get a State Inspection that should only take 15 – 20 minutes to complete. This was with an «appointment». Don’t waste your time going to this dealership for service.