Boot Barn

My experience here was good. I got my first pair of cowboy boots here and received my military discount too.

Let me start my story by saying corporate gets 5 stars for helping me fix everything. We purchased boots on line. We returned them due to size issues the day after we received them (11÷27÷15) to this location. We were told we could not exchange and they could not do a refund — but that they would contact home office and get us a refund issued in a timely matter. I was not happy about this but we accepted it. Left the boots, got the managers name looked around (why would a place be called boot barn and carry no size 15 men’s and only two size 14 men’s) anyways. We left. One week went by … Nothing … I called was put on hold for 45 minutes. Told I would get a call back (more then 4 times) two weeks went by. Spoke with the manager who told me he would take care of it …12÷16÷15 … Got the will call you back speech from the store. Called corporate. They took care of the issue and refunded my $ 300 finally … Thank you corporate … But I will never never shop a boot barn again.

One of the worst customer experiences I have experienced in recent times. Went in to return a shirt… waited in line (only 2 or 3 people in front of me) over 20 – 25 minutes while untrained, unsupervised giggling clerks stared in confusion at the register screens pushing buttons. And thru this ordeal one young man at the adjacent counter attempted to make the register accept a return for OVER 20 minutes… while customers fumed (he was still fiddling with same customer as I left) and he looked around in confusion as if someone was magically going to appear and help him (at no time did he request assistance of other clerks or management). ALL of the waiting customers were rolling their eyes and talking to each other of poor service and lack of staff experience. No managers interceded, or no staff had the training necessary to have actually known to ask a manager for assistance. I am pretty forgiving in terms of lines and waiting, especially this time of year… but this was clearly gross undertraining of young clerks and a lack of proper supervision by managers (if there was even one present… my scan of store did not readily identify a manager)…shame on you Boot Barn…
Wont be back… I will go to Cavender’s for all future boot and western wear purchases… which is run like an actual business. And frankly, the boot selection at Boot Barn seemed to be lower priced, lower quality… less of a selection of nicer quality boots.

Wow, this store is terrible. No experienced help anywhere to be seen. Boot selection is terrible, and the hat selection is almost nonexistent. Pretty much jeans and shirts. This place replaced Sheplers but it won’t last.

This place gets 2 stars for their clothing selection. They have a terrible selection of boots in my opinion. Not to mention they employ people that know nothing about boots, which tells me they know nothing about hats… I went in looking for a new pair of Anderson Beans and the sales lady said those don’t sound familiar and then proceeded to offer me a pair of work boots then Doc Martin’s… I walked out.