Cobblestone Shoe Hospital

Very friendly and knowledgeable staff! Both LA and Ray at store #12 were helpful and made great recommendations for resoling our boots. We will absolutely be coming back!

I will never go back to this place! The woman who works there was so rude to me the second I walked in the door and then charged me for something that I DID NOT ask for. This place is overpriced and her poor attitude just lost them a customer. No thanks… I will take my business elsewhere.

I dropped off my boots and the front lady was rude, I picked them up and the same lady was there and still rude. She doesn’t have any customer service skills. I will find another shoe repair store.

Poor customer service and did nothing for my 15 bucks. I took a pair of boots in to have them stretched. After 6 days, I called to make sure they were ready before I drove over to pick them up. The lady said, «well, they’re still stretching «I replied, «so they’re not ready?», she said,» they’re on the stretcher «, «when will they be ready?» I asked; «I told you they’d be ready yesterday,“she said (never did she say that they keep them on the stretcher until you get there)
. Any way, not the best communicator. So, I went in and tried them on, and they fit exactly the same as the day I dropped them off 6 days prior; too tight. I asked if that was typical and the lady replied, «you’re probably just retaining fluid and have swollen legs after being on your feet all day». (had not been on my feet all day at 1:30 pm) So, I paid the 15 $ and left. Next time I’ll research on line how to stretch leather boots and save my money and time. Will not go back to that store. Find somewhere that, at minimum, has pleasant staff.

My first experience using this repair shop. I just loved Etta, she is fun and enthusiastic. I dropped two pair of boots off and they were repaired so quickly! The repairs made look wonderful. I will always use this store for all my future shoe repair needs. Yeah!

Never again! Rude rude rude! The first few times I came in, I just assumed the lady was having a bad day. But after coming here for the past few years, I witnessed her be terribly rude to the customer in front of me, and then do the same to me. She always up-​sells and tries to charge for unnecessary repairs that you don’t request… $ 60 quote! Really? I left and took my shoes with me… Went across the street to Ridglea shoe Repair and the quote was ¹⁄₃ the amount… And they were friendly. The only reason I will rate 2 stars is because they do good work.

I’ve been looking for a quality shoe repair and the Cobblestone came recommended by a friend. My friend was right, this shop delivers quality service and a welcoming atmosphere. Etta, the store manager, was very friendly and helpful. She even offered to fix my boots, which I was wearing, and even did it while I waited. I will undoubtedly return and recommend to my friends and family.

Rudest woman in Fort Worth. Silly me I went back in thinking she was just having a bad day the first time I went in. My butt will never darken their door again. Crappy job done for way to much $$$. Hope they close

I was very disappointed in the lack of customer service. The lady who is most likely the same one from the 2÷10÷2012 review is still there, and STILL rude. I came in to try and resolve and issue and after a few minutes she was literally yelling at me. it was very unprofessional and if i were you i would find another place to have your items fixed, it is not worth it.