Firestone Complete Auto Care

I dropped my car off because the air conditioner had started to blow hot air and one of my wiper fluid sprayers wasn’t working. I was told my car would be looked at the next day. I called each day, and each time I was told that they hadn’t found the time to even look at my vehicle. This whole time I had to borrow vehicles and take Über to and from my work across town. After 5 days they finally called to tell me that the compressor needed to be repaired, which would cost over $ 1800. I told them to continue. The next day, they called telling me they hadn’t begun working on my vehicle, but that they wanted me to pay in advance over the phone before any work was done because the billing cycle was ending, which feels very shifty, at the very least.
They finally finished my car two days later. All told, a week from when I dropped it off. When I picked up my car, I drove less than 5 minutes before the windshield wiper fluid sprayer stopped working again. I had to drive back to the shop twice in 2 days before they could fix it.
A week later, I was driving across town when my hood started smoking and my power steering went out on the freeway. After calling the Firestone manager, I drove to the nearest shop where they told me that the brand new compressor that they had just installed was faulty. When everything was finally fixed, they refused to assume any responsibility.
All in all, my vehicle was out of commission for nearly a week before Firestone even worked on my car. All of the work they performed had to be completely redone a week later when my car broke down. I’m not satisfied with any of the work performed, the time it took, or the price I paid.
Don’t ever go to this location or entrust them with your vehicle.

The service at the Cherry Lane Firestone was some of the best we’ve ever had. Our appointment was right on time and we got a discount off of the original estimate. Daniel took care of us at the front desk and kept us informed of the progress. We got a great deal on our tires and a front end alignment and the time it took to do the work was minimal. We also got to tok to the mechanic and received a easy to understand explanation of the work that was done. We’ll definitely do business here again.

This place is horrible! At first I thought they were good but they over charge you, totals on receipts don’t add up and they take forever to get your car done. I’m not one to say anything like this but it’s a disaster there. They charge you for looking at the car (goodyear does not) and then told me that they wouldn’t let me drive my car to another shop. Lady said she would tow my car there for free then ended up saying she would match the price… too bad it was $ 60 more then what the other shop guy had told me. Whatever you do save yourself some money by not going here. I will say the people are nice but really the price are quite a gip!

The guys here are great. I bought tires and had an alignment done and everything was done well with good communication and no hassle for extra service that I didn’t need. The prices were reasonable and competitive and the service was done in a fairly timely manner. I will certainly be coming back for any other automotive needs.