Healthfirst Fossil Creek

The dr and physicians assistant were very nice but the wait times are pretty bad. Almost two hours to get in and out with about 10 minutes of actually being examined. Didn’t notice any issues with rudeness of the staff as mentioned in other reviews. Everyone seemed nice.

I’ve only been to the doctor’s office 3 times, but I have never had any issues. The first time I went, I was a walk in and I was there maybe a half hour after getting there. The other times I have been there, I have made appointments and gotten in within 10 – 15 minutes of arriving and in and out in less than a half hour. I like this office so well that I am trying to find insurance coverage for my husband that includes this office.

What is a less than 1 star review? Wish I could give it. I haven’t been there in a couple of years, but I’ll never get over the horrible office staff. Dr. Kevin Kuenstler is the best, but he is surround by a rude incompetent staff that can’t call in a refill to the right pharmacy even when given a weeks notice, and mix up patient files between my 15 year old daughter and my 75 year old mother in law. Got an appointment? Be prepared to waste your time for an hour over your scheduled time. I’ve even had the first appointment of the day at 8:15am and had to leave without being seen at 9:30am because I was late for work. Wanna a better choice? Go to Dr Tommy Duncan at Healthfirst Alliance. So fast. So caring. So efficient. They are the best.

I have just visited this cattle call clinic for the last time. I have long felt that they never really listened to us but with kids and shot record, etc its spoke times easier to just deal with a dr rather than change. Especially if you are lucky enough to have fairly healthy children who don’t need to see the dr for much more than shots and checkups. But today was the last straw. I made an apt for a 2^nd in a series of 3 shots for my son. I made the appointment well in advance. After arriving at the clinic and waiting in the lobby and exam room a nurse told me they didn’t have any more of the vaccines that I needed to make another appointment. You mean like the one I made for today??? I asked several management staff why they didn’t have the common courtesy to call and let me know before I took off work and drove up to their office? They attend that they don’t do that. Well… I don’t do business with places that value their time only. My time and cash is just as important. We will NEVER be going back. Sad, because we have been going there since at least 2006. Never again! Crappy business management. Office manager should learn to manage an office and inventory and then follow it up with customer service training.

There are multiple reasons why my mom and I no longer go to this clinic:
1. Rude, incompetent office staff
2. Horribly long wait times, sometimes hours
3. Surly nurses who are rough, offensive, and have no compassion
4. Doctors who view you as a way to make money instead of as a real person
I left after one of the doctors ripped into me when I requested new blood work done because I felt some changes in my body and didn’t think I needed to be on medication anymore. He told me I didn’t know what I was talking about and was trying to doctor myself. When the blood work came back showing I was right, he was livid. I’ve never had a doctor be angry because I got well.
My mom left after it took her months of phone calls and letters to both the Healthfirst office manager and the corporate office to get them to correct a billing mistake they made. She couldn’t get them to call her back most of the time, let alone take responsibility for anything.
Do yourself a favor and steer clear.

I took my Mom to the doctor so she could have a physical and lab work. The lady my Mother was talking to was rude and did not smile once. As a matter of fact none of the personal behind the desk were friendly to anyone coming or going. People are sick when they go to the doctors office… try to have a little compassion!!!

Very slow service. Plan on waiting a while to see a doctor.