LD Custom Detail

NO STARS!
All of the postings of bad experience with this company is 100% true.
This company uses the same excuses on EVERYONE it would seem. They rely on the fact that we the customer don’t know any better. But that goodness for posting like Unilocal and other to shine a light on these people.
They are the absolute worst. I scheduled 3 times with them and they NEVER showed up 3 times. They didn’t even call. I called. I was trying to be nice enough to give them 3 chances and they failed each and evertime.
The so called owner is the worst. He sound nice enough on the phone giving heart breaking excuses, but they are all lies.
I told GROUPON to never post coupons from this business again or they will lost my respect and as a customer.

WORST WORST WORST service by far! Where do I start, the Manager of LD’s Custom detail Lavanda Dunn calls himself «the Manager»… Well, I have no idea how he became one or thought he was worthy of that designation.
My wife and I purchased this deal from Groupon, unfortunately, without reading the reviews for which I need to bang my head against the wall… Guess what, we have rescheduled the wash atleast 5 times moving months together and his excuse was that he had a wrong number in the system.
The 5^th time when they dint show up I lost it! When I called him he had the audacity to talk so damn rudely instead of apologizing. Keeping my cool, I asked him «Pls take down the RIGHTTTTT number» I am giving it to him and he purposely reads the entire number correctly changing one number from 2 to the number 4. I said no its 2 then he says 4… it went on back and forth 6 times… when I raised my voice and said 2 222 222 222 222 222 336 and he says again 444 444 444. Then he says he says he cant understand what i’m saying… Oh Ya really!!! I really think he needs to get some money badly to take a few english courses. Realized he was super super racist. Hung up on me 3 times and finally I wrote him an email and followed back with a call asking if he can see the right number now. He said NO and hung up…
I FINALLY FINALLY made the right decision to cancel on the order and get back a full refund.
—– THIS GUY IS THE RUDEST PERSON EVER — - HAS NO SENSE OF CUSTOMERS SERVICE — - GIVES HIMSELF AWESOME REVIEWS — - CANCELS ON HIS SERVICE TIME AFTER TIME — — RACIST TO THE CORE — -

I’m kicking myself for not checking reviews for this company, which is something that I usually always do. I guess I thought Groupon would sponsor only reputable companies. I’ve been calling them daily for the past week to set up an appointment for 2 groupons that I purchased. The calls go to voicemail and my calls have not been returned. Very frustrated!!!

I’m having same problem as above. Paid for gold package on groupon. Received a phone call from Hispanic male with poor english asking me to send him an email so he could book appointment. After 3 email attempts and no replies, I’ve asked groupon for a refund.

Agree with other poster. They were supposed to come out this morning. After the appointment time had passed, I called and he told me he wouldn’t be coming because of the weather. It was completely sunny at our house. He said, «Well it’s raining where we are now.» Log on to a computer and check out the weather radar! I asked him why he didn’t call and tell us he wasn’t coming and he told us he was planning on calling but hadn’t gotten around to it. Hmm, maybe calling me BEFORE our appointment would have been nice? I’m going to get a refund from Groupon as I have no intention of giving them my business. DO NOT USE THIS COMPANY!

I am absolutely APPALLED at the piss poor customer service the so called «owner» shovels out.
My friend and I purchased a deal through Groupon — I got the Gold, my friend the Silver. This is an exact copy of the groupon:
Limit 2 per person, may buy 1 additional as a gift. Limit 2 per visit. Valid only for option purchased. 24hr cancellation notice required. Must use promotional value in 1 visit. Extra fee for oversized vehicles, large SUV’s, 4-​door trucks, or heavily soiled vehicles. Extra fee outside Tarrant County.
See the rules that apply to all deals.
How to Use the Deal
Bronze Package Includes: Hand wash and dry, wheel cleaning, window cleaning, dash and interior cleaning and Medallion wax.
Silver Package Includes: Bronze package with high-​tech wax, seats cleaned and conditioned or sealed and carpets and mats shampooed.
First my appointment was scheduled nearly a month in advance Saturday at noon. I waited until 1pm since I realize sometimes a job can run late. When I get in touch with this «owner» he informs me he isn’t coming. He never bothered to call to inform me the van wasn’t operable.
I rescheduled for two weeks later. They did show up, early, in fact.
My friend, with a Ford Escape, got the Silver package — her seats are were never shampoo’d — and while she does have some stains, they aren’t heavily soiled, and the man cleaning the car smoked the entire time he was cleaning the interior.
I purchased the gold package via groupon and a quarter of the way into the project the «owner» comes to the door and tells me he will charge me extra for the tar removal, even after most of it has been done. I was never made aware of the extra charge, that was NEVER discussed by either the men doing the work, the manager Ms Dunn, or the very rude «owner.» He then continues to ARGUE with me stating he also is going to charge me since my vehicle is a Large SUV. I have a compact Mercury Mariner SUV. He continued to argue with me, insinuating that I didn’t know what I was talking about. He didn’t even think a Mercury Mariner and Ford Escape are the SAME VEHICLE!
We went back and forth on this (where’s the customer service). I go to his van, talking to his back, trying to compromise, since yes the tar was heavy and I’d like the rest of the tar removed, but insist that since my car isn’t a large SUV I should not be charged an extra amount.
He informs me that he «doesn’t have time, he has places to be.» Really!!! I had places to be when he STOOD ME UP TWO WEEKS AGO WITH NO NOTICE AND NO REMORSE!
Livid doesn’t begin describe how angry I was.
Needless to say he didn’t get the extra money he was so insistent about. When I went to check out the work, mind you I had the GOLD, the highest package, I noticed my seats had not been shampoo’d, parts of the car were not vacuumed.
Please, save your money, even if you have a groupon, because you can do a better job with a power washer and a spot bot.
I wouldn’t be so upset with the bad work if the owner wasn’t so completely and utterly rude.
Also, if he was in SUCH a big hurry, maybe he should get out of the fan and help out his staff?!