Massage Envy – Montgomery Plaza

Have tried multiple times to book an appointment. Emails never got a response. Phone rings and rings when I call, then I get voicemail during business hours. How do u guys stay in business? This isn’t the first time I’ve tried booking an appt. I tried last year and gave up as well. Guess I’ll take my money elsewhere

I went here and got the best massage of my life. I’m not even kidding. The lights are dimmed as soon as you walk into the waiting room and it instantly relaxes you with the soothing music. Then my therapist came to greet me and let me undress into whatever I was comfortable with. The bed was heated and I nearly fell asleep. I had so many knots due to anxiety and she got them all out! She used great products and I felt so loose and minty afterwards lol. She was great at what she does. I wish I could remember her name lol but this place is really great. I definitely recommend trying this place.

Let me start off by saying… if you don’t want to ever be called back for any reason this is the place for you! I have been a member here unfortunately for 1 year at the Montgomery Plaza location. The first time I had an appointment scheduled for a 2 hour massage they called me 30 minutes before I was scheduled to be there and cancelled my appointment, due to the masseuse being «sick» so I had to reschedule. So they couldn’t get me in for 2 weeks, I took what they had and went in as scheduled for my 2 hour massage… so I go in wait for 13 minutes in the relaxation area it is now 7:14 and in walks the masseuse. She takes me back to the room and starts asking all the regular questions and leaves the room. I am to undress and then lay on the bed under the sheets and walked the masseuse now at 7:24 mind you my massage was set for 7:00 PM. Full massage goes as planned but instead of my two hour it ended at 8:48.The masseuse let the room and I got dressed I went to the front office when I asked if everything was OK and how was my massage I addressed the time of my massage Jessica the manager at the time said that that timeframe was normal at this point I just wanted to leave I was very unhappy really didn’t even want to deal with this location thinking but I continue my membership. Next time I booked once again same scenario long story short I had to reschedule three times due to masseuse again! After SEVERAL phone calls I got a «free» sugar scrub for my «issues». So I cancelled my membership in April, Jessica explained to me that my FINAL payment would be May 29,2015. So I called and made sure this was my FINAL payment and was told yes it was and that I had 1 credit still available. So it’s July 7^th and I check my bank account and guess what June 29^th a debit came out for Massage Envy! I called spoke to Jessica she said she couldn’t pull my cancellation form (which she is the one that I filled this form out with) but she said Chase would have to pull it and confirm what I had done. She said that they would have to verify I cancelled 30 days in advance which I knew I had since I had a copy of my form. So I leave a message for Chase to call me when he got in on July 8… no call so I call them again at 7:30 Jessica answers and said that she left the message for him to call and that she will check my account to see what he noted and of course NOTHING! So I leave another message which Jessica said «I will have him call you first thing when he gets in» so I got a call from Chase. He said hello I’m returning your call from this morning and I say no from 2 days ago and he said no this morning! His attitude was already defensive! So I proceeded to tell him what I was calling in reference to which was why did Massage Envy charge me for June? He said well I don’t see a cancellation in your name have you changed your name? I let him know my name is been the same and then he said well there is a cancellation form on file for you so I say oh yes there is I have my copy dated this day and so on… he puts me on hold for a few minutes and comes back and says oh yeah I see where you have cancelled and we owe you a month back. So I say you found my form? Yes he says and I make sure I still have my 1 credit after they refund the month the debuted in which they were not authorized to and he said blah blah blah! His attitude SUCKED! There were so many instances in which customer service sucked here but too long to write! If you become a member here make sure you take lots of notes keep copies and follow up yourself! Do not expect to get the full massage even the full 50 minutes for the 60 minute massage. Expect to get the blame game when MANAGERS don’t follow up with you and expect a huge employee turnover!!!
Horrible experience and I HAD to give 1 star! Do Not Recommend this facility at all!!!

It took me about 4 months to get a couples massage booked everytime I called they said they had nothing available and I would call at least 2 weeks in advance. Finally got one booked it took the guy 15min to book the massage it seemed like he didn’t know what he was doing, he’s also the same guy who checked us in when we got there and checked us out again seemed like he didn’t know what he was doing was very unprofessional. Our massages were only 45min when we were told they would be 60min. Everything my husband told the lady not to do she did it. Our massages were more annoying then relaxing. When we were checking out the guy asked how much we wanted to tip. I don’t think they should ask that if someone wants to tip then they are going to with out being asked. Also the couples massage is in two different room with a door that’s opened in between them when I called them I was told the beds were in the same room together. We were very unpleased with this place and will never go back again.

I have tried for the last two days to make an appointment with massage envy. I have called four different locations. While the individual who answered the phone at this location was friendly, I was put on hold four times in order to try to make one appointment only to eventually find out that I would have to wait a month for the couples massage. Good luck if you work for a living trying to get an appointment here. They close at six, so you’re pretty much out of luck on a weekday. I was actually told that they cater to memberships and they get priority booking, so she was «trying to work with me.» Eventually I gave up and went to Hand and Stone spa. It only took one phone call and about five minutes to make the appointment there. Much better than having to call four locations only to be disappointed and frustrated. Save your time and look elsewhere.

This is my second visit to this Ft Worth location. Previously I visited the one on Hulen as well. My experience here has been fantastic. The therapist really paid attention when I told him what my problem areas were and I felt he spent ample time on them.
The rooms are standard ME size and the check-​in desk has been friendly each time. I will say the ME in Austin I regularly frequent knows my name but, hey, I’ve found a therapist here I really like and I’ll take that any day.
First timers, it really is all about the therapist you’re placed with so please don’t be shy when you are speaking to the appointment receptionist. I learned this the hard way and felt like I’ve wasted my time here in the past. Also, the 90 minute massage is what you should book because the hands-​on time is slightly less. Skip the 60 minutes, it’s more like a tease!
I feel ME has extremely affordable prices and I’ve continued my membership with them for over a year now. I also visit the ‘fancy’ spas once or twice a year but ME has treated me well and it has really helped me maintain the ‘issues with my tissues!’

I got a membership with massage envy on a friend’s recommendation. Compared to the prices for massages at other places around Fort Worth, Envy is much cheaper, especially at member prices! Atmosphere is very comfortable, though the waiting room you relax in prior to your appointment can be rather chilly. The therapists have always been very professional with me and very accommodating to what I want out of my visit. Appointments are NOT required, but I highly recommend them. Time slots can fill up fast!

We walked by this place by chance and went in to ask about their services and pricing a few weeks ago. The staff was very friendly and courteous, so we decided to give this place a try since it was so close to home. According to the manager, there is a special price of $ 49 for an hour session for all first timers.
The place is relatively new and in a very clean and tidy condition. We were greeted by a nice and relaxing scent when we walked in. We arrived 15 minutes prior to our 3:00pm appointment because we needed to fill out some paperwork. It was very standard and didn’t take us very long to finish.
Then they took us to a waiting area/​lounge a few minutes later inside. We were waiting for another few minutes and noticed that it was past 3:00pm already when the masseuse finally came and took us to our adjoining couples’ room. They asked us to undress and wait under the sheets which was pretty standard. We were actually waiting for a few minutes before they came back in and since there was a big electronic clock right in front of my bed, so I noticed that it was already 3:10pm. The massage wasn’t bad and about average. However the problem with it was that it was very short. They actually stopped at 3:53pm. The only reason I knew again was because of that big clock in front of my bed.
When we were paying, the manager asked us if everything was ok. That was when we mentioned to her about how we started at 3:10pm and was finished by 3:53pm. We thought that the session was supposed to be 60 minutes long. She told us that she probably forgot to mention to us that the massages were actually 50 minutes long because it included 10 minutes of taking off and putting on our clothes. To me that was fine, but she still didn’t explain why it was under 50 minutes. I personally feel that any body massages that are under 60 minutes don’t really give you enough time to cover all the areas, so I would probably have booked a longer massage if I have known that it was actually 50 minutes. However in reality, it wasn’t even 50 minutes.
She also handed me a «Massage Wellness Plan» which was some recommendations from my masseuse but she didn’t have one for my husband. This part just seemed very disorganized to me. I think it would have been better if they didn’t hand us anything at all but not to have one person to go without it.
Final Verdict: I was expecting a 60 minute massage but got less than 45 minutes. Not worth it at all.

Overall Massage Envy is a good choice for the person in need of a regular (weekly or minus the frills) massage without an all-​day commitment and without gouging your wallet.
You can purchase massages in bulk for a deep discount or join and pay monthly and still get an economically good deal. You can also use these at any Massage Envy location but try to arrange that prior to your arrival.
There are nice products for purchase in the waiting area. They do offer other services such as facials depending on the location so check the website for your location.
The massage rooms are not 100% quiet, there is adjustable lighting but you may need to remind them to lower the lights so you can relax, the tables are not heated and the therapists are not all equally trained — some are much better than others at particular services. Be sure to ask for a technician who specializes in your area of need.
If you do not provide a credit card — even if you have pre-​purchased your sessions or are a member — you are likely to NOT have an appointment when you arrive. This happened to me twice and can be a huge disappointment.
The employees who call to schedule your appointments or to confirm them can use some skill-​up in the customer satisfaction and customer service areas at all locations in my experiences.
Having said that, if you know these things going in and aren’t surprised, this is a good place for a budget conscious consumer and I will use this location again.

I scheduled a 1 ½ massage at the last minute and they were able to accommodate me. My therapist was Ricardo. The staff made sure that I was comfortable with a male therapist, which i appreciated. My hour-​and-​a-​half with Ricardo was the absolute best massage I have ever had. He was very professional and knowledgeable. He made sure that the pressure was right and I was comfortable with each technique every step of the way. He was very approcable but not too chatty, which I loved. The front desk receptionist was friendly and professional and the manager came out to greet me and spoke with me for a few minutes. If you are a guest and not a member, be advised that they will attempt to sell you the membership. I was expecting this and they were not overly pushy. I loved my experience so much, in fact, that I did purchase a 12 month membership. Something I had NOT intended to do. :)