Movie Tavern Hulen

Order a drink when the movie started. After finishing my first I hit my button 45mins later still no service. Person to my left and to my right same thing. The lady in front of me never got her food, and the man behind us found a bug in his. Cost to get in is great but the service was horrible. Will not be back. Left note on my reciept where the tip goes about it and no one ever came to apologize. The man with the bug had to raise hell to even get a refund. WORST EXPERIENCE AND IT WAS MY FIRST TIME GOING. WILL NOT BE BACK!!!

Horrible experience Saturday night (2÷13÷16). I’ve been here several time and it’s been very nice. We usually get our food extremely fast, sometimes a little too fast but can’t give them a negative review about that. However, Saturday night we ordered food and part of our order never came. The waiter brings our bill and I ask to speak with a manager and tells me that all the managers are too busy to talk to customers right now but he could take off the food from our bill that we didn’t receive. As we leave the theater we notice a lot of employees just standing around my the kitchen talking. Horrible customer service and worst movie experience I’ve had. The group next to me also had issues and didn’t receive some of their dishes.

The slogan ‘movies never tasted so good’ should be changed to ‘movies have never been experienced this poorly.’ The smell and the cleanliness is an automatic turn off, but once you start paying is when it really goes down hill. Everything it outrageously expensive and they’ll put you a alcoholic drinks limit, so enjoy your two beer max. The waiters service is no existent to just disappointing. Myself and others attending the movie never received are orders (within the 2 plus hours we were there) yet we were still charged for! The management was also highly rude and gave off an unpleasant vibe.
You’re better off enjoying a male someone where else, there’s plenty of restaurants around Hulen, then attending the more affordable and more well kept theatre just down the road.
I honestly can’t warn people enough, be sceptical of those leaving 4 or 5 stars, they’re probably workers or friend and family of them.

This Movie Tavern location needs some serious help when it comes to customer service.
My boyfriend and I have been to this location three times now and each time at least one of our lights at our seat has been broken (this is how you let a waiter know that you want to to order something)
Well tonight I surprised my boyfriend with movie tickets for Valentine’s Day but unfortunately the horrible service made both of us outraged.
Both of our lights didn’t work and we kept on trying to get a waiter’s attention but no one helped. So finally he went out and asked a waiter if we could get some help and they proceeded to say that if the light’s not on then we don’t know you want something. Well HELO then why are there so many lights that don’t work!
Another 15 minutes later still nobody came to help so I went out and found the manager who said he would get a waiter to come by right away. Well another 10 minutes later nothing happened so I finally waved and called over a waiter who took our order and then an hour later, the movie is halfway through, we finally get our food. We ordered chips and salsa which came out with the rest of our entrees so it was hard to juggle it all on those little tables. The good runner even dropped my silverware on the ground and just ran away.
Furious, my boyfriend went out and told the manager again what was happening and without even apologizing and more annoyed than concerned he just asked for our seat number and comped our food.
Normally I give people breaks when it looks like they’re struggling buy it was like the entire staff didn’t care and me being hangry didn’t help. (Angry and hungry)
Needless to say we will never be returning to this location again.

I love to take my kids here we enjoy, the food is great and the drinks are awesome, what I like most is that you can buy your tickets online so you don’t have to wait

Poor service for a movie tavern. We arrived 25 minutes early, placed an order and had to ask for it. Burger was cold as it was sittings on tray forever. Uncomfortable seats. Don’t waste your money at this movie tavern. Even Ridgmar movie tavern is better.

I came to this theater back before they renovated it and it was bad movie theater. It is still a bad one. The staff are rude, incompetent, and look unprofessional. The food it way too overpriced for its quality. I feel like I paid a $ 14 Jack N The Box Hamburger.

Assigned seating is the only reason this place got a star: otherwise this is a tired small cramped theatre in an old location with mediocre food (good bottled beer options so I’ll give it another star), terrible torn seats, swing tables that leave little room for your legs to move or cross, and sad viewing from almost every seat.
There are much better Movie Tavern locations, and much better brew/​dine theaters in general.

I’m a fan of assigned seating. I love to just be able to get my seats on line and walk in 10 minutes at the most to get my seat. With that being said I’m not a fan of the seats at Movie Tavern. I was struggling to get comfortable the whole time the movie was on.
The theater was clean and the staff was very attentive. We only ordered a large popcorn which was fresh and a enormous coke. The staff walking in and out wasn’t too disturbing but this is not my go to place.
I’m sure the will not be the last time I visit Movie Tavern as holidays I’m always in Fort Worth and what’s better to do when you’re off than see a movie. I wont make a special trip but for a matinée.

The concept of movie tavern is genius: eat dinner and drink while watching a movie. The Hulen location has been revamped recently. The interior is comfortable and clean with a really nice bar area. The quality and quantity of staff has improved.
My only complaint is other customers. I notice more commotion and disruption at this location than others. I’m not sure there’s much the staff can do about this issue other than politely inform noisy customers that they’re disrupting the movie experience for others.
The parking situation is decent. The lot is an odd shape with an awkward parking structure but there are usually plenty of spots.
Overall, this location offers a pleasant movie-​going experience.

Hulen Movie Tavern holds the distinction of providing me with the worst movie experience of all time.
We attended the movie Krampus tonight as a party of five. Two of our five did not receive their meals AT ALL despite asking several times if their food would be coming out. After asking the servers four times over the course of the film (it would have been more but that servers couldn’t be bothered to actually come see what we wanted when we pressed the button) a server comes around to bring out our checks WHEN WE WERE STILL WAITING FOR OUR FOOD. The server acted surprised when we told him we never received the food he was asking us to pay for. By this point the movie was ending as we told him we did not want the food anymore at this point. My food was the one entrée that actually came out and it was served to me cold and I had to send it back as it was disgusting. The server offered to prepare me another one but considering I had to ask three times to be brought water and the rest of my party was not even served at all I let them know I didn’t want it done and would eat else where after the movie.
I have never been so disappointed at a theater and will not be returning. I will take my business to Studio Movie Grill or Alamo Drafthouse in the future and advise everyone I know to do the same.
By the way, spare me the standard issue «thanks for your review the staff will be informed so this can be corrected in the future» bit. You say it to everyone yet all your reviews are still mostly negative. It’s obvious that I’m not the only one disappointed in the service of this Movie Tavern location.

When they first remodeled years ago, it was great. But we’ve been back here 3 times over the last couple years (spread several months apart) and the experience has gotten increasingly worse. My experiences have mirrored SEVERAL of the previous reviews. The customer service is atrocious and much of the staff are very rude (particularly the teenagers that spend WAY too much time gossiping and playing around). I feel sorry of the staff that do try to do their jobs earnestly because with so many bad apples it must make it impossible. Food & drink orders while movie watching are either incorrect, extremely late, never come at all, or a mix of the 3. I don’t see how this theatre makes any money when the management has to give out so many free passes all the time.
Finally, these problems have been going on at this location for years. Does their corporate office just not care? And this Alison B. responding to all these reviews keeps saying she’ll pass it on to management and how much they care about the experiences of their customers. It’s the same person, «Alison B.», posting the same responses over and over for ALL the locations, BTW. I wonder if she’s even a real person. Says her title is «Business Customer Service». Hmmm. Yet there has been no improvement or even a glimmer that anything has been done to rectify the issues. Maybe this location needs to clean house (starting with management… who is obviously not training or managing staff very well) and start over fresh and clean. The positive reviews are either flukes or lies. Period.

Well the seats would have been comfortable if the cushions were not shredded. The table was slimy and sticky at the same time which was weird.
We stopped in with a few hours to kill on a weekday. I have been to other theaters like this before and this was, by far, the worst.
Staff needs to be trained to wait tables better. Lights need to be up just a smidgen so you can see what you are eating. Napkins are not optional.
Overall a dud.

Don’t go to a Movie Tavern if you’re aiming to get that theater, great sound system experience.
Go here if you want to have a chill snack or dinner and you don’t mind light conversation or children running around.
The service was great and very attentive! They were also very entertaining, which is a bonus to the overall experience. :)
The food is okay, of course marked up high in proportion to the quality. Pretty much meets my standards for a theater that sells meals.
I wouldn’t go here for a movie like Magic Mike though. I can already hear all the screaming and whooping of drunk middle-​aged and young women alike, lol!

Yeah, never mind. Like, the day after I wrote my initial review, I think I had my last trip to this theater. They just failed on so many levels. I replied to the woman who left a comment on my review and… *crickets*.
I went to see a 3:50 Pitch Perfect 2 and it took pretty much the entire movie for management to kick out a belligerent drunk girl. Did I mention this was 4 in the afternoon? Classy. I complained to my server about *30 min* into the movie… nothing. Then another woman complained to management (you could tell because she came back in and when management showed up, loudly pointed the couple out to them), they had a word with her (which I also had to listen to), and then after she continued to repeat the actors’ lines out loud, FINALLY got booted. This was about 20 minutes before the movie was over. SIGH.
I pretty much just miss living near an Alamo with every fiber of my being.
On top of this, my server forgot my wine not once, but twice! The second time, she said she wouldn’t charge me for it and would bring it right out. Yup, it still never happened.
The drunk girl was the deal breaker, though. I feel like everyone in that movie deserved a pass for a future movie, it was just so poorly handled. (And not because of how bad Pitch Perfect 2 was. I was responsible for that bad choice.)

I used to be a fan of Movie Tavern. Drink a beer and eat while you watch a movie! Plus it’s close to my house! I’m a movie lover but sometimes life gets in the way and you can’t come all the time. The last movie I seen in theater was Furious 6.
We decided to take the kids to see Tomorrowland on this rainy Sunday. First off there is assigned seating now. I may just be old fashioned but what is wrong with walking in and picking a seat?
Second, it was time to be seated but the theater wasn’t cleaned so we had to wait 15 minutes. Then when they were done noone came out and told us we were good to sit now. They were all standing around like bumps on a log not having the courtesy to let us know.
Our waitress was nice and got our drinks and popcorn quickly. However the popcorn was cold and stale.
I wrote half of this review while the previews were on and fully set on 2 stars and finding a different theater from now on.
However, The waitress had come by to give me the check. She explained that she only charged for drinks not the popcorn. I didn’t complain about the popcorn, but I did ask for fresh popcorn when the kids were out. Also, gave us 4 free movie coupons to redeem as movie tickets because of the seating problem. Which seating problem? The assigned seating or not letting us know they were done cleaning? I don’t know. I would give them another chance again.

Thought I would update after my most recent trip.
We went to see Fast 7 the day after it premiered. Everything was great except for the service. Our waitress couldn’t get our order right to save her life. My bf asked for a Corona and she asked if he wanted Extra or Light, draft or bottle. Well. Considering you only have Corona Light in a bottle. That’s probably what he wants haha. But two seconds later she said, «okay a Budweiser?». Wait, what? No. This happened again when we ordered our food. And this was all before the movie started so she could hear us perfectly. Maybe she’s new? Idk. The service was just overall kinda bad. And our food wasn’t that great. It was blahhhh. We’ll be back but probably won’t order food again.

I will most likely never return to this theater.
I bought tickets almost 6 months ago to a special event that I was geeking out about– so maybe I hyped myself up too much? Peter S. Beagle was doing a second US tour with his re-​mastered version of the Last Unicorn– one of my top five movies/​books from childhood and I couldn’t pass up seeing it again. I had hoped they would have a themed menu/​food/​drinks like they do at Alamo Draft House for special features like this (ADH was just too far for us on a weekday) but no. boooo!
The check in kiosk was pretty easy so I was happy about that. The food, drinks and service however was horrendous. It took 45 minutes to get a server, another 20 to get our drinks delivered (only me and my little brother), another 20 to get cold popcorn and what was supposed to be «fresh baked» cookies. Uh, no. These things were old, cold and just begged to be thrown away. Again– maybe I am used to Studio Movie grill actually bringing out freshly baked cookies– but don’t say they are and bring me out that BS.
Forget about getting a refill or my jalapenos to toss into my stale popcorn. But I sure did get my bill on time!
Again– I was there to be a squealing fan girl for Peter S. Beagle and watch a kick ass movie. Sqeeeeeeeee!!!

I had not been to this theater since the remodel, but when they showed The Last Unicorn I had to go. I really am not a fan of movie theater dining. I don’t want someone bothering me to order, pay, sign a bill, etc when I am watching a movie. I understand that some people like that, obviously, or it wouldn’t be so popular. I just bothers me. Even if I don’t order– servers running about for everyone else get in the way. Since I went here for a themed event, I was hoping for special drinks, food items, etc like they do at Alamo or even the Movie Tavern on 7^th. No dice. The new seating is improved from before. The MTX theater is Imax size. I’ll go back for special events, but this is not a theater of choice.

An average movie experience. The online reservation and payment needs a major overhaul. First off paying $ 1 per ticket to save theatre on staff costs is ridiculous. What is this, ticketmaster?! Secondly let’s encourage repeat customers. Get with 21^st century Movie Tavern and have accounts with a sign in. Having to enter all my info each visit is a hassle.
So seats here decent but once you’ve experienced the AMC full recline with built in ottomans it’s hard to enjoy regular chairs. Also the service here has gotten really slow. Annoying and almost rude. So yeah, can’t really recommend them.