PetSmart

I have been using this location for many many years for pet training, banfield pet health plans, grooming, and all of my pet’s necessities. Normally, I get good service, but after what happened to one of my babies I’m not sure I can ever go back. I brought my miniature dachshund in for her training class and afterwards I decided to get her nails trimmed. Everything seemed fine, until I got home and noticed she was bleeding from her stomach. To say I was livid is an understatement. The groomer, who’s name I believe is Rebecca (don’t quote me on this, many names were tossed around when I called the store. She had long brown hair, glasses, and probably in her 40s) had cut her tummy with the dremel tool they use to grind nails. There is NO WAY she did not notice what she had done, and yet she handed her to me and sent me on my way without a word. I understand mistakes happen, but to make a mistake of this magnitude and not tell the owner is just wrong. This store has completely lost my business bc of this employees actions and the way the situation was inappropriately handled.

Cheaper than Petco!
I don’t usually shop around for prices… shame on me! We always buy Science Diet for our French Mastiff, nothing but the best for her.
It was $ 5 cheaper at PetSmart than at Petco.
In my defense I shop what is closest to me and that would be Petco. Petco does have a rewards program that is helpful sometimes… so I guess I don’t have that much to complain about.
We were in and out of this location quick, not busy at all. There was only one lane open which was appropriate.

Took our chocolate lab here to get him groomed and have his nails cut. After several hours I called to check and see how much longer it would be. Once the person in the grooming department realized who my dog was, she became very confused and wasn’t making any sense. All I really got out of her was something happened to my dog and I needed to speak with the vet, but the vet was not there. After pressing and asking, what the hell was wrong with my dog, I got an explanation that something had happened to his nail but not to worry, it happens all the time. So I just waited for the vet to call me back. When the vet called, she said his toe had been caught in some crate and he ripped his toe nail and due to the severity of it they had to cut the whole nail off. This procedure was just before Christmas and we were taking him home to see my family. I showed up to petsmart and spoke with the vet who again, it seemed was passing the company line of, don’t worry it happens all the time. Meanwhile she had to prescribe pain meds and antibiotics and his foot was wrapped. That night he was extremely uncomfortable and bled all over my house, to include our bed and other furniture. He continued to bleed the next several days all over our car on the way home for the holidays and all over my parents house to include my mothers furniture. On the way home we got a call from the general manager who made it clear that certain protocols were not followed and this must never happen, which is completely different than every employee told me that night, which was, don’t worry, this stuff happens. To make matters worse, they even charged me for the entire visit. This place is terrible and I will never take my pet to another PetSmart.

This place is ridiculous. Terrible customer service in the pet grooming department. They repeatedly argue with me over prices and don’t apologize when they mess up. I could do a better job grinding nails. Needless to say we won’t be going here anymore.

Given this is really the only pet store I’ve been to, I can’t say I am blown away. I am not underwhelmed, either.
It’s always in stock of the dog food I purchase. Banfield is located conveniently inside. The dog grooming ladies are really nice and helpful.
It’s also close to where I live. No rave reviews. No complains. A solid 3 stars.

My experience with PetSmart grooming is to find a location and one experienced groomer and stick with them. I once took my long hair Pekingese dog to this location and they returned my dog with the shortest haircut he’s ever had, I was in shock when they gave me my dog back with short hair and they thought it was the proper cut for him. I have since found another PetSmart location and specific groomer who does a great job. The groomers at PetSmart are not always the most experienced. Like I say find a good location and an experienced groomer and PetSmart is a good deal.

Groomers always do an excellent job on my golden and black lab. Both of my dogs get so excited when its time to get groomed.

I take my Bub to get his nails ground once a month and they are always super fast and helpful!

Ban field hospital here is a joke. I was talked into the annual program paying monthly for free doctor visits. It was a bad idea. They mishandle pets, bruised my shin tzu while taking blood, give poor inexperienced advise and are mostly using your lets as guinea pigs to improve their skills

Friendly staff and short check out lines! I went here today and found great Christmas markdowns for my puppy. Good deals on stuffed toys if your dog likes them :) I actually picked up a large teddy bear for myself as well because it was only $ 3!

So many of the employees here remember my dog and I and greet by name and with a smile. We are regulars here, and they always have what we need, are always ready with a useful recommendation, and have never been a disappointment. When a line is long, someone immediately opens another, when I’m not sure what I need, someone can help, or find another employee who knows ever more and have them help. Brenda, the trainer, is the most caring, helpful employee I’ve encountered in a retail store. She helped me when I was getting ready for a new dog, and did a great job training us (I needed training, too!) in training classes.

This petsmart is awesome and well located, but ever since the banfield pet hospital lost Dr. James I stopped taking my dog to this vet.

Usually pretty clean– staff is very friendly. For some reason either the blue buffalo cat food I get OR the cat treats are always on sale. Score. They do run out of wax worms and meal worms often– or the ones they have look like they have been there for a while.

$ 40 for a wash, trim and nails. Not pros but sure helpful when needed!

I adopted my dog a few months ago, and was as clueless as a new dog owner can get. I wanted to make sure we were prepared before we brought our Tommy home, so I stopped by my neighborhood Petsmart and tried to play it cool and not ask for help. I quickly realized I had no idea what size collar to get, which brand of food to buy, or what kind of toys to give a puppy – overwhelmed doesn’t describe the state of panic I found myself in! A sales associate noticed me looking lost and frazzled, and when she realized I was bringing a new puppy home she immediately connected me to the store’s dog trainer. Bren spent an entire hour walking through the store with me and helped me select items for my new pup, all the while telling me pros and cons for each product and letting me decide what I thought was best (in no way did I feel pressured to select a certain brand or spend too much money). I don’t know what I would have done without her, and am so grateful for the time she and other associates spent making sure I was prepared!
It was absolutely a no-​brainer to sign my little buddy up for classes at the store, especially after my experience with Bren, and am soooo glad I did! Petsmart offers different levels of training classes, from Puppy to Advanced, and at $ 109 for 6 weeks I found them to be very affordable. We took Tommy in every Saturday for almost two months, and it was a wonderful opportunity for him to socialize with other dogs, learn tons of tricks (I die of cuteness every time he busts out a shake, or lays down on command), and try new treats (Bren always brought different treats every week so our dogs could find something they liked). I recommend the Petsmart Training classes to any dog owner, whether you have a puppy or adult dog, and if you can make it over to this location and work with Bren that’s even better!
As any dog owner knows, leaving your pup in the car when you have to run errands can be a hassle, which is why I love that you’re not only welcome to bring your dog into this location, but the sales associates will give your dogs treats too! As soon as we get to the cash register, Tommy sits in anticipation of some goodies. There’s also a poop bag station in the parking lot, right in front of the store, in case of any accidents – they’ve really thought of everything! Listen, I’m going to be the first to say we should support local businesses, but at this point I don’t want to go anywhere else. PetSmart has done it right.

Upon trying to expand my family I received an email from Pet Adoption that this PetSmart was having a special adoption showing today.
Already with my genetic plan in mind and two prospects, JoJo and Annie, I was ready to give birth.
The only problem was the adoptive father wasn’t on board with my choices… as if that really was a problem. Just added the special note to humor you a bit. ((lol)) I most always get my way and besides it’s a late V-​Day gift.
Turns out JoJo wasn’t a match but was awfully perky cute and was replaced with Bonnie… a little doll. And Annie was my little special princess with lots of affection.
Now I’m going to do the process and hopefully my family addition will be complete with Annie or Bonnie. One of the primary locations for Pet Adoptions.
PetSmart staff and LLLO was so helpful and pet friendly. Smooches!