Renaissance Park Multi Care Center

I would give less than 1star if that was an option. I can relate to exactly what goes on at this facility per the previous comment and more. Appalling place – and management is oblivious. Supposedly, they have a 5-​Star rating. (Gee, from whom?) Some of the staff were genuinely caring, but most were not. One time a staff member came in to change the sheets on the other bed. It took her 45 minutes to make up a twin bed. I couldn’t believe it; she obviously wanted to do as little work as possible. Call button pushes were ignored; many times the staff was schmoozing or the station was empty. My loved one was constantly ignored. Please choose another facility.

Really bad experience. I wish I would have spoken to working staff, «caregivers» before I put my loved one in this facility. If I would have done that beforehand, I believe I would have realized the staff had very poor attitudes and I would not have placed my elderly family member here. I feel strongly that they treated my loved one very poorly. I have so many complaints about this place (3 pages turned into management). These complaints are too many to list all here.
When I visited one day, my loved one was sleeping with no sheets underneath him and I was told that it would take a while to put sheets on the mattress. We went to tv room and returned one hour later, it was then 9pm and no sheets were put on the bed until having to insist again. On another visit, my family member was laying in bed with no clothes, not even underwear. When I asked the girl working the shift, she said she forgot to put underwear on him — he was naked with nothing on. I walked in another time (another unannounced visit) and my father was covered in his own feces. (My father has a colostomy bag and no one had come in to check on it and so it burst all over him.) On another visit, he was wearing just a diaper– no clothes. I asked my father again if he pushed on the call light — and he said «yes» but he stated that no one ever comes and answers it. For this reason, I pushed the call lite, and no one came. I went out after 20 minutes to desk; staff was laughing and joking with each other. I asked them, «excuse me, but can you not hear the ringing bell that someone has pushed their call button.» The staff looked upset at me that I was requesting help. My father needed to also go to the restroom and needed assistance but it seemed to me that the patients were not a priority, but were treated more of a nuisance.
There were so many other bad things that happened to my father and he was there about a month.
I did check websites before putting my father at Renaissance. I found nothing bad about this facility in my research. I have decided that I need to speak out and share my loved ones experience and story.