Resort for Pets

This Pets Hotel is very well managed, I fully trust them with my dog, I leave him there almost every day and I have peace of mind that he’s having a great time playing with his furry friends and also getting the human attention he loves. I can see that they are all very passionate about pets and about their job.
Jojo loves going to this Pets Hotel to the point that when I go to pick him up he doesn’t want to leave. He’s always happy to see me but he loves being there.
We highly recommend this Pets Hotel, we love everyone there.

I highly recommend Resort for Pets. I have taken my dogs there since they opened, and wouldn’t take them anywhere else. The staff has always been friendly and very attentive to my dogs. When my dogs go in, willingly with tails wagging, I know they like it there. If the staff has any questions or concerns they contact me. And if I have any questions, I am able to talk to someone very quickly. I had a Yorkie who had seizures, and it was very comforting to know that the clinic is also right there to take care of him if he needed it. At my house, my dogs are my children, so I am EXTREMELY picky on who watches them.

Let me start by saying, my two dogs are my fur babies.
I boarded there a year ago when I went to Hawaii. I dropped off 2 healthy babies and picked up 2 babies sick with kennel cough.
A year later I decided to try them out 1 more time. I wanted to give them another shot because the lady who owns the place was good at how she handled the kennel cough situation.
I went to pick my babies up today only to run into staff with bad customer service who wanted to argue with me and not do their jobs.
First the lady wanted to over charge me almost $ 100 because she didn’t know how to apply a discount. (Discount was from kennel couch incident) I said no. She figured out how to apply the discount in less than a minute. Amazing…
She then called down to the boarding part and told them I would be at the gate to pick up my kids. After waiting for 20 minutes I went back to the office. Yet again, the lady wanted to offer excuses and not do the job.
Back to the gate, first thing the new lady says is «no one called and told me you were waiting» as I tried to explain I heard the call she started to argue. Really!!! Oh this is lovely customer service!
As I am loading the dogs I notice she failed to bring there belongings. So I wait some more for her to retrieve my children’s, collars, leashes, dog bowls and toys.
Morale if my story: I will NOT board with them again and if you value your fur babies I would suggest you look else where.
Looking back I feel my babies got kennel cough because the staff cuts corners. They are not trained and have bad customer service.