So Fetch Salon

Wish I would have checked this before buying the Groupon. (Fairly new here so looking for a hairstylist that I can go to on a regular basis)… Similar to others, I Also had a horrible experience with Jeffrey– very disappointing customer service. Called mid February and was told nothing was available until 3 weeks from then. Not ideal, but okay. By then I had read the reviews and I was thinking, hopefully my experience will be better… Then, the day of the appointment Jeffrey was sick, but didn’t have my number to tell me, so I drove all the way to the salon, taking off from work early, only to have his coworker tell me that he isn’t there. Okay, I was like, things can happen… Though its an awful lot like other stories here… I texted him, he apologized and told me he’d get me right in whenever he felt better. Never heard from him, so I reached out. He Told me he could get me in next week… I asked for another afternoon appointment and he told me he had nothing until 2 weeks from now. SERIOUSLY?!? I guess I’ll find another new hair dresser in DFW…

This was my second time coming to him, the first time he did a great job, but his personality was not the most easy going. When it was time for my hair to get colored again, I made an appointment (Although, I had some challenges that morning to make it on time) I rushed like a mad woman to get there on time, as I didn’t want to be late, (rude) and throw his schedule off. When I arrived, (on time) I called for him to let me in, as the outside door to the main salon was closed. He answered, and said he was at the beauty supply store and would be 20 – 25 minutes, until he got back to the salon. I then said to him :“why didn’t you just text me or call me, to let me know?”, I just did the impossible to get here on time, so as to not be rude to you. He said, well… «can you wait?» I said, well «I need my hair done, so I don’t have much of a choice at this point». I sat in my car waiting, then shortly thereafter, I received a text from him saying «that he was not going to do my hair, that I had been rude to him, and had a bad attitude»!! I didn’t bother responding, anyone who would act this way, is not a professional.
Anyone in their right mind would have been bending over backwards to make it up to the costumer, specially since he was the one at fault.
We had a time set. I was there, he wasn’t… he didn’t plan ahead to purchase his supplies, he wanted me to wait 20 – 25 minutes until he got there, sent me a nasty text, cancelled my appointment and I am the rude one!!!

It began from the appointment. I called on ⁹⁄₂₆ to make an appointment on ¹⁰⁄₂₇. Then, same day, I sent pictures by text of exactly what I wanted, again reiterating my appointment, specifying Tuesday on October 27^th. He responded with «Got it». The day of my appointment I text him just over an hour before my appointment saying «I’ll see you at 5:30pm! «. It turns out he «screwed up» and scheduled me the following week, somehow confusing October and November. He said he would get me in the next day at 6; a time he specifically suggested. I said it was inconvenient, but that would be fine. Next day, I show up at about 5:55pm at a small shack, and I’m greeted by my hairstylist with «Rachel?». No, I answered, I’m the one that had the appointment yesterday, and he says, oh you were supposed to be here at 5:30pm. So, not only was he completely wrong and I showed him the text to prove it, do not greet your guests like that, especially to someone whose appointment you already messed up. I get in one of the two chairs in the front room, and beside us, it appears friends of the hairdresser (s) are hanging out. One of them was a female getting her son’s haircut done by another hairdresser, and made a kind of disrespectful joke. I am certainly not a prude, but I do feel it was a small jab at me, as if they must have been talking crap before I got there. As he brings out my color lifter, she says «Is that the stuff that makes your hair fall out?», and the other buddies started laughing. Whether that comment was indirectly made to me or not, I suggest not saying stupid things like that around customers. Moving on; anytime he was brushing, applying color, washing, or blow drying and combing my hair he was not easy on my head. I honestly thought he may have been doing it on purpose since we seemed to have gotten off on the wrong foot, so I didn’t complain to give him the satisfaction, but towards the end when he was «styling» my hair… let’s just say I was getting fed up, and thank God (for him) it was at the end. He applied the color lifter, and put me in the back room to dry where there was one other chair, and one washing station. Afterwards, he washed my hair (no conditioner at this point), then maneuvered through my wet hair applying my purple highlights. Then, I was left in the back room to «air dry». Once that was complete, he took me back to the washing station, and quickly conditioned my hair, rinsing my head immediately after applying, and sent me back to the front room. Later when I was paying, I rhetorically asked him, «So, you didn’t do the deep conditioner?», and he said «yea, I did». No, you didn’t, and he lied right to my face. I don’t know of a single deep conditioner that doesn’t sit in your hair for at least a little bit of time. Now, back to the situation at the washing station; IDK about anyone else, but that’s typically an enjoyable part of the experience for me when the hairdresser will massage your scalp a little bit and take their time thoroughly washing your hair and conditioning it. Nope, not this guy. Anyway, so I’m back up front, and he begins cutting. I did tell him I wanted to keep the length, but I love lots of layers and I wanted a side bang. About two minutes later my haircut was done. I think he literally trimmed the bottom layer of my hair, and gave me a side bang; done. Then, he cuts the side bang parted in the opposite direction of which I told him earlier how I style my hair, so I ask him «Will it still look right if I part the side bang the other way?». He said, «Oh, you part it the other way?», and I’m thinking yea, I already told you this, and he said «yes, but I’m going to style it this way because I think this side looks better». Whose hair is this?! While he was blow drying my hair, I was really contemplating if I was going to leave a shitty tip or no tip, because that is what he earned. By the time it was done around 8pm, which he did say is the time he tries to leave by, it was dark outside, and with the poor lighting in the room, I couldn’t see well enough. I saw some purple, but hoped it would really pop and stand out in the light. Well, it was better in the light, but not by much, and did not look at all like the pictures I originally sent. You cannot tell I have purple in my hair unless you get up close. I did leave him $ 10 (I decided on shitty); I swear. However, maybe God even knew he didn’t deserve that, because IDK if it was a glitch or what, but the final total charged to my bank did not include the tip. I was so thankful for that, because the second I got in my car, I regretted even giving him that $ 10. Lastly, when I got home that night and really looked over my hair under good light, I noticed he missed a few strands where the color lifter was still there, blond pretty much, and not purple. Long story, but you needed all the details to understand what poor service and a bad experience I got with So Fetch Salon in Fort Worth. I will not be back, and do not recommend.

Jeffery did a great job on my long hair. He is quick and highlighted my hair with expertise.
This was the first cut and color that my husband and I loved, hubby actually noticed.
Well done.

These guys keep changing the name of their salon. It used to be Bang Hair Salon.
I saw Jeffery for a last minute cut and color. I’m new to the area and found this salon on Groupon. I went thinking I could use the Groupon with any colorist– but when I got there realized each room was rented by different hair artists. So, I said screw it and went for it w/​o groupon or knowing prices. I don’t mind paying if it’s quality.
I show Jeffery a photo of what I wanted. It was one of those bobs where the front is longer than the back. Seems simple. He’s confident it will look good. Wants to make sure I’m all in. I’m good.
He starts cutting and it looks great. Color matches what I wanted wonderfully. Blow drys and it’s fabulous. (PS blow dryer went off 4 – 5 times because they kept blowing the fuze…) anyways, LOVE IT. Then he says, wait one second, have to do a little bit of shaping. Snip snip snip. NOOOOO my heart drops. Everything I loved about my cut has been destroyed with like 5 snips. He’s added these dreaded layers and the front pieces are now just as short as the rest of my hair. Which is WAY shorter than the pic I showed him. I tell him– I liked it blunt cut, that’s how I wanted it. He starts telling me about how no one wants that because they can’t pull it off and continues cutting!!!
You know who pulls it off? Me. That’s why I wanted it!!! Ugh. I am so disappointed at this point and trying to avoid eye contact with the mirror as I see my now jaw bone length bob. Definitely left there a little upset. I refuse to even show anyone my new hair because it’s so much shorter than I wanted. So devastated.
On top of all of that bs, Jeffrey’s personality sucks. He hardly said a word to me. I like to come to a salon and feel comfortable and like the person cutting my hair cares about me. That was not the case. I spent that whole hair cut thinking I could have found something 10x better on another Groupon for $ 75 less than whatever this was going to cost
In the end, Jeffery now has $ 115 and 8 inches of hair I will never get back.
I should have gone to a fancy aveda salon for that kind of money.

I saw this salon on Groupon. I needed highlights & a cut and they had a really good package available. I called the number provided on Groupon, Saturday morning about 8:30 am to schedule an appointment. A guy answered the phone and you could obviously tell I had woken him up. Apparently the number given on Groupon was his cell phone or home phone. I asked about scheduling an appointment and he told me to call back after 10am. I call back after 10am and mentioned I was the girl who called earlier. He remembered and proceeded to question why I had called so early. Stating, «Are you crazy? Who calls that early? I apoligized (why I’m not sure? they’re open at 8 am on Saturdays supposedly?). Then he stated, «Are you calling to make an appointment next week? No, I said. I would really like to make an appointment this weekend, if possible. He didn’t ask me what I needed done or anything. The man simply stated, «We’re booked till next week». «Okay», I replied and he hung up the phone. So, I actually can’t write a review on their hair services, BUT their customer service is horrible! I will not be going to this salon anytime soon.

Jeffery did an amazing job with my cut and color! Him and Tony are personable and made my experience great! The environment is fun and very welcoming. Love this place and I have definitely found my new salon!

It was love at first haircut with Jeffrey. His work speaks for itself and I can’t wait to go back. He listened to what I wanted as a customer and was friendly and funny. This salon is in a great location. I’ll definitely be going back. I’ve found my new stylist.