University Products

There is no better customer service in this business than the University Store. John took the best care of me when my computer crashed in helping get all my software reinstalled and running in a timely manner. When I bought the computer the young man that came to install it a make sure it was running correctly was very kind and knowledgeable in his product. Thank you for the old fashion care that customers need today.

I called Cannon to find a local place to take my scanner. Cannon recommended University Products Inc. I called and spoke to a very friendly gentleman. I called the next day and talked to a very Witch’s middle aged lady. When I asked her when the store closed today. It’s Friday. She snapped at me saying at 5:00 PM if you can get here. It was 4:00 and it’s only a 30 minute drive. I asked her if the fellow who works on the computers was there today and she snapped and said: «Yeah, but he’s not gonna get to it until Tuesday». Well Duh! When I got to the store I asked the man if he was the one I had spoken with on the telephone Wednesday and he said: «Yes». He furthermore went on to Call Cannon and see if they could help him locate the part. As it turned out there was no replaceable part. They gave him a Cannon phone number for me to call to pay for getting a refurbished replacement scanner. He advised me had he worked on it it would have been $ 100 per hour to work on it. He had told me on the phone that It cost $ 54.13 just to troubleshoot it but that would go towards the cost of repair.