Prodesse Property Group

Started out okay, was starting to feel good then my opinion of them declined quickly. They use RENTCafe which made it easy since they automatically pulled rent from the bank account I entered and I could submit maintenance requests or view documents online. Big plus.
I moved into my apartment in December. Property manager was nice. I couldn’t get a hold of her to get maintenance done though and I assumed it was because of holidays and she was on vacation. I had a horrible plumbing problem where a high pitched squeal was coming from the toilet refill valve. I thought it was air in the pipes initially but after doing some quick fixes to keep myself from going deaf I figured it out. I finally got the repair done, and well, by the plumbing contractors replacing the toilet.
Things went well then out of the blue we get left notices the building is being put up for sale. No real communication. I work and am gone most of the day so I just kept coming home to envelopes left on my door. I would get notices of them entering the premise to show people around. Came home to one claimed to be 48 hours notice saying someone would be coming to look but it definitely wasn’t on my door when I left in the morning or day before.
I put in a maintenance request in early February to fix my dripping bath faucet. No response. I guess the building was in the final process of being sold so they didn’t bother. Tried to log into RENTCafe in March and was locked out. Account closed, property sold, no communication, no warning. Luckily, I saved a copy of my lease documents that were scanned onto the site because I was never provided a hard copy.
It’s not like it’s Section 8 or low income housing situation either. I lived in my previous building for 8 years and the landlords tried to get me to stay so I’m not a «trouble» tenant or high maintenance. The building is in Santa Clara, my income is six figures and every payment from deposit to the final rent they got from me was prompt and on time. I’d probably avoid any of their properties in the future based on seeing how they treat you when they don’t need your rent.

The apartments are nice, and I haven’t had any problems with the management here. Eru, the current property manager, has been exceptionally attentive — always answers the phone, and promptly replies to email enquiries.
Thankfully I’ve not had any maintenance issues, so have not dealt with that side of the management, but I am impressed they are renovating all the apartments as tenants move on.
The location and the surrounding area of the 630 Taylor Court apartments is beautiful — right next to Stevens Creek Trail (great for running, walking, cycling), and backed onto a beautiful park — it’s so nice to relax out on the grass, or have a BBQ on the patio and watch the dogs run around the park and play with the kids!

We just moved here about 4 months ago, and I absolutely love it. Whenever we need something maintenance will be there the next day, if not the day of. Everyone here is very professional and friendly. The property is kept very clean, and the manager is very up to date and informative about everything going on. There was even a gathering once the pool opened up. I like that this complex does stuff like that. I definitely recommend renting here!

We moved back to the area from SF and had a frustrating time finding a great place until we found Cormorant Court apartments through Prodesse Property Group. They worked with us one on one, meaning we didn’t have to compete with 20 other people also searching for places! The apartments we’re Very clean, well kept, we could have our indoor cat! Once we moved in, if we had any maintenance problems management was prompt with fixing a problem and working with our schedule. They are wonderful at keeping the grounds clean and kept up, landscape and pool at tip top shape! We couldn’t be more pleased with what an amazing job they do!
Jessica Singley

We have lived in our apartment for 4 years and have had allot of wear and tear on the apartment. I moved in when I was pregnant, we have watched or daughter take her first steps in our living room. Over the 4 years we have switched managers about 5 times. INES property manager in San Jose has been THE BEST!!! She follows through with lease protocol and agreements she has also been able to maintain a beautiful living community for us and our nehibors. In addition to that Armando our maintenance guy is freakin amazing. Always happy to help! He is so knowledgeable in his field and gets the job done in a timely manner and even building relationships with residents! Prodesse property group has always been a good company to live by but now that we have this manager is even more enjoyable. Ines had turned or apartment into our home. We don’t plan on moving any time soon. One more thing… Ines is so by the book and always gets back to us in a timely manner she is always available for us if there is an emergency. Come check her out on San Jose!!! We love where we live!!!

I’m desperatly searching for affordable and BMR housing in South Bay — peninsula areas
With all my efforts I answer several post for rent and always something seems to not mash out or complete waste of time by scams and unanswered call backs
I’m concidered homeless living at a motel 6 that will drain everything in no time and the depression and dispair is heavy living like this
EXCEPT one person! Made a Hugh difference this Monday morning
Roxanne Carpenter took the time and just listened and gave a care and effort to my requests, her words and questions where professional and passionate
She had no apt for us but took extra measures to call around for me and on her own
With people as her around the world would have more charm and positive goid environments she has great integrety in her work and sure dose give a warm welcome
It’s emotional still not finding a place locally but even by not providing anything too us I feel she needs to be announced and Thanked
I’ve been rejected and unanswered so much I’m loosing patience and emotion. And being acknowledged by her extra efforts made me a stronger surviver. I have a lil more courage and hope again
Wish I had better out come than this though but 2 bds @ 1200 – 1350 is unheard of here and its just a crime by having no RENT CONTROL or more LOW INCOME HOUSING

SO 5 stars to a wonderful property manager that went above and beyond on her own just to try for me
THANK ROXANNE
I give you 10 if you got me in somewhere. Keep the great work and positive attitude

My girlfriend and I moved in to the Park Taylor property (manager: Eru) a month ago. Everything went pretty smoothly. There were slight issues with the room that all got resolved quickly. In particular, Eru replaced our fridge, which was making quite a bit of noise during the cooling cycles, within a day of us complaining. We are very happy with everything so far.

This company is so shady… there is nothing positive to share, exce DIRTY. The Fire Dept said Prodesse gets written up every year due the laundry rooms being a fire hazard.
This disregard created a negitivnd hl0 experience.
I din: t like moving but I’m so glad I did! I found a much nicer apartment with beautiful landscaping and positive surroundings (:

Horrible. Awful. Disgusting. Avoid apartments managed by these people at all cost. They recently purchased the apartment building I have lived in for almost 3 years. Within the first three months, one third of tenants have left. Their staff is rude. One tenant reported her kitchen plug stopped working and that it wasn’t the breaker. She was told, «Just plug your microwave in a different plug.» Are you kidding? How about, «We’ll send someone right away.» because it’s your job!!! Another tenant reported that someone was parked in their spot. They were told just to park somewhere else until morning. I tried to pick up a package on a Saturday that had been delivered earlier in the week and the office was closed, even though the posted hours say it should have been open. The manager told me, «Yeah… Sorry I was busy.» Ridiculous. I’m moving as soon as I can find another place.

The only reason I give a star to this property management group is because there are one or two employees there that are decent. Unfortunately, they don’t manage your property as they’re the accounting staff.
The property managers are horrible. They act friendly to you at first when you are looking for a place to rent. Once you sign the lease, the friendliness and responsiveness will be gone with the wind. You can be making numerous phone calls and sending multiple emails them, but you’re not getting any response!

Prodesse Property group «manages» their properties in a shameful manner. They continually try to raise the rent after you have moved in until you cannot take it anymore and are forced to move out so they can run the same scheme on the next unwitting tenant. Work orders sometimes take months to fix and sometimes they will simply refuse to fix the problems!
It is unlikely you will manage to get your security deposit back because they will claim the place was in pristine condition when you moved in even though the place is 30+ years old. Overall I would not recommend renting from these polecats.

Unprofessional at property management, as I got a «3 day» eviction notice on a mailed but not delivered rent check, without the pro. courtesy of a phone call.
Unreliable, as Michael said all the apt. garage clutter from previous manager «would be cleared out in a month» and it was months instead.
Incompetent, in that they have a receptionist, but 30−50% of the time the Foster City office does not answer the phone at 11am.
Too expensive, in that they painted the halls, then raised rents Over 10% !! And asked for leases, natch !!
Still only one washer and dryer for over 20 apartments !!
Their on site manager will no longer accept rent checks, so they must be mailed or delivered !! No new gas stoves for ones that are over 40 Years old. No new small or large refrigerators for old ancient ones that are Rusting on the outside. Oh, and no cleaning service of the dusty outside Windows each season on a multi-​story building!

Overall: Prodesse is poor at communicating with neighbors.
I am not their tenant. This is my perspective living next door to a house managed by Prodesse.
In the past year, two things happened that bugged me.
Prodesse mistakenly posted a notice to pay rent on MY door. I left a message telling them nicely about the mistake, and that they should serve it themselves to the right address. I never got a response. Whether the tenant ever received that notice I don’t know.
When I sent a proposal to replace a termite damaged fence between our properties, Prodesse said they would get back to me after consulting with fence contractors. I never heard from them again. I would have been just fine if they told me, «the owner is not willing to pay for a new fence» but I didn’t even get that.
I think of myself as a reasonable neighbor. Their failure to get back to me deserves 1 star.
Side note: Mike B.‘s review is useless and I don’t know why it’s not filtered yet.

In my 25 years of being a tenant, I have never had the care by such a property group.
The care for my studio is that of what I would expect of my home. Urgent work-​orders are addressed immediately, and non-​urgent work orders completed in a timely matter.
Roxanne, bless her heart, is able to organize and delegate all of the work-​orders with the hundred of apartments and homes that they oversee.

A+++ to Troy Wikstrom and Prodesse Property Group.
I recently moved from a rental home in Morgan Hill to a rental home in the Cambrian area of San Jose. Within the first few days at my new place, I became aware of several serious problems with the home; including one that made the home legally uninhabitable. The rent was steep (average for the area, I guess, but OUCH), and I was very unhappy.
Right away, I documented my major concerns in great detail, cited what was applicable from a legal standpoint («warranty of habitability»), and sent this information to Troy in an email.
Troy contacted me immediately, and for about a month, we went back and forth discussing various possibilities. Troy suggested that Prodesse could immediately begin to show the home to other prospective renters, and if someone rented the home, I’d be let out of my lease.
Yeah…great…except I where would I go?! It’s incredibly difficult to find a house for rent that allows dogs. Even if I found another home right away, I wouldn’t be let out of my lease until my current home was rented to someone else, and there was no possible way that I could pay exorbitant San Jose move-​in costs (first, last, deposit) while continuing to pay rent indefinitely at the Prodesse-​managed home.
After a lot of thought and ongoing frustration, I asked Troy if I could transfer my lease to another home managed by Prodesse in this area. I was fully expecting him to say NO, but to my surprise, he said that he would contact me as soon as there was a vacancy within this group of homes (this group = all owned by the same people).
Troy didn’t have to consider my request. He could have simply stuck me with the awful task of dealing with multiple outside vendors visiting to «fix» the problems (as I said, some of them are really serious and awful).
I checked in with Troy a couple of times, and I was starting to give up hope of ever moving when suddenly, he called and gave me two addresses (both within a mile of my current place). I completely fell in love with one of the places, and lo and behold, Troy and the owners allowed me to transfer my lease to this new place.
I am incredibly grateful, to put it mildly. If you are looking for an amazing property management company, contact Prodesse! I imagine that all of Prodesse’s property managers are great. If they are anything like Troy, they’re the cream of the crop.
Seriously. It doesn’t get much better than this.