Comfort Inn Fountain Hills – Scottsdale

Place is dump, toilet was leaking all over the floor. Extra charges for everything, extea person, roll away. Food was disgusting, waffles taisted sour. Do not stay here place is nasty.

Awful place to stay. No customer service. Management does nothing to make people return. Rooms are dirty, leaking toilets, no shampoo and conditioner. One of the worst stays we have ever had, anywhere.

We stayed here due to easy access to Mayo Clinic.
Our plan was for today was, as my appointment at MC wasn’t until the afternoon, to stay and use the Wi-​Fi from our room until check out time.
Well, no internet starting before 9am. I called the front desk, and was told someone would call me back. By 9:30am, no one had, so I called again, only to be informed that there was nothing the clerk could do, that he had called his manager.
Not okay. The hotel advertises Wi-​Fi as available.
We checked out early, heading to Starbucks for a drink and Wi-​Fi.
I tried emailing the 3 email addresses for the hotel, and one came back to me, as the inbox was full. A second one also came back undeliverable.
Just not OK at all.
We won’t back to this hotel, though we will be back at Mayo.

First off I would give this «establishment» NEGATIVE 100 stars if it were an option. Made a reservation on Sept 6^th for 2 nights to come in for a friends wedding. I used my CC to secure the room. we were supposed to be part of a block that was secured for the wedding. Got my confirmation email. Set to arrive on Nov 15. Got another confirmation email on November 10^th. Make the 6 ½ hour drive to arrive at 3pm to be informed that they cancelled our room because they were BOOKED, tried to charge my stay over a week ago (I have NEVER had a hotel do that before) My card was declined (Duh, I only put the money on that card right before i travel! WE have been fraud victims 3 times for the sum of almost $ 9,000)
The man at the front desk told us in a snotty voice that «YOU PEOPLE need to take care of your credit card!» then raised his voice to my husband when he told him that this was complete B.S. (He didn’t say Bull Sh** he actually said «B.S.») I asked to speak to his supervisor. he slapped a business card on the counter and told me that he was the General Manager and I could just go ahead and complain! Then he actually FLIPPED ME OFF with both hands… OMG! my husband and I travel a lot and I will NEVER EVER Stay at a Comfort Inn again. Further more I will tell EVERYONE I know and everyone I encounter about Mr Sam Trivedi the Douche Bag General Manager at the Comfort Inn Fountain Hills.
Oh and as for the Comfort Inns OWN Policy…
Guarantee Policy
Your room will be held until 7:00 AM the morning following your scheduled arrival date. If you do not arrive and do not cancel your reservation by the cancellation deadline, your credit card will be charged 1 night’s stay plus tax.
My card should NOT have been charged until 7am TOMORROW per their OWN policy!!!

Sam really helped out in a big way. We had a wedding with many out of town visitors. They helped with transportation before and after the reception to get our guests safely back to the hotel. Our guests also had a great time at the pool. Thanks Sam!

Clean /​Comfortable /​Convenient /​Great Staff /​Good Value about $ 60 per night