I confess I have not actually used their services, but here is why: I called on the phone, and Ray was extremely nice and patient. He asked for the history of my problem and told me over the phone in plain and simple language what was wrong and how I could take care of it myself. I really appreciated his kindness and the fact that I was more than willing to open up my wallet and have him come out but he was honest and helped me to find a FREE solution. I will most definitely be calling him in the future if I need a plumber!