A Snail’s Pace Running Shop

Wow. Just wow. I’ve never had such amazing service before. They really know what they are talking about and help you find a shoe that fits you PERFECTLY. They came highly recommend from a bunch of my friends and they did not disappoint.

Bob helped my wife and I with a pair of much needed shoes for our upcoming trip. He was kind and knowledgeable. Great customer service with great shoe selection! Thanks Bob for making our first visit an awesome one!!!

Today Debbie found a great pair of shoes for me. She used every tidbit of information that could reflect on my shoe needs.

Spent time today with Casey at Snail’s Pace. Wow what a great experience and customer service. My son just joined cross country and he spent a lot of time with us making sure we had the right running shoe.
Casey made us feel so welcome and made my two boys feel important by talking directly with them to fit their needs.
We will be back in 400 miles! Thanks for the help looking forward to the next trip!

On May 8, 2016, I took my sweet mother to the Fountain Valley Snail Pace store to get her some walking shoes. We were greeted by a very nice young lady, Aselix. She went above and beyond with providing excellent customer service. Thank you for making her first Snail Pace experience a great one. That was a great Mother’s Day gift!

This place is great! Just bought some running shoes here because my old one’s were woefully inadequate. I bought those at Big 5 several years ago with no input from anyone and I don’t think they were ever the right type for me. Now that I’m running regularly I needed some better shoes and this place really delivered. I was greeted by a friendly associate (Jayden) who asked me what I was looking for. He then measured both feet, had me step on this digital doohickey (I believe that’s the technical term) that measures pressure and such, and then recorded me running to determine what kind of shoes are best for my gait and how I land when I run. Then he brought out several options and had me run around in those. I love my new shoes and I’m very happy with the level of customer service provided here!

Best shoe buying experience I’ve ever had. To their super friendly staff (Debbie) It’s all about using their knowledge and technology to find the best shoe that will help correct your stride to prevent injury. No pressure sales, extremely friendly and helpful staff who are experienced runners themselves. They literally recorded my stride to detect where it was weak and again after the shoes we chose fixed it.

I went to A Snail’s Pace over the weekend for the first time and had a great experience! Bob N. helped me from start to finish and was awesome! He was patient, kind, and very helpful. I didn’t feel rushed to make a decision, and if one shoe didn’t work he would bring 3 more other options. I left the store feeling more knowledgeable about what shoes work for me and what shoes don’t. Thank you, Bob!

My boyfriend and I came in to get fitted for running shoes. Devon approached us right away and offered to help us. His customer service was amazing. He was very helpful in helping us determine the right running shoes for our level of fitness. He was very knowledgeable about the designs and materials used. He also gave really helpful advice. He helped each of us one by one, giving us each an appropriate amount of attention. We didn’t feel rushed. We took turn running on the treadmill to see if we felt comfortable running in the shoes. He recorded a short 10-​second video of us on the treadmill to help us analyze our running techniques, thus, ultimately helped us choose the right pair. All in all, I have to say that we were very satisfied with his help and the selections available. I would definitely come back here to buy my next pair.

This is our first time getting fitted for running shoes. My girlfriend, my nephew and I all wanted to get new running shoes.
We were lucky enough to have Jacob assist us. Observing other sale’s rep, they were probably almost just as good as jacob. Cant really go wrong.
Cant say enough about Jacob. Jacob was extremely knowledgable, efficient, and patient with all 3 of us. After running tests on a person, he brought out 3 pair of shoes for that person to try on. He would immediately run tests on the next person, but still make sure to check back on the previous person to make sure whether they have any questions.
The most important attribute I like about Jacob was his sincerity. You can tell that Jacob was assisting you with the shoe that would best fit you. He was never in a rush nor did he make you feel that he was just trying to have you buy a pair of shoe.
The store didnt actually have the size of my shoe in store. We had to order it from the nike. Originally, Jacob told me that it would take about a week to get my shoes. On that same day he called me back and told me that he actually found my shoe at another store and that it was being shipped to the store, and I can come pick it up on Wednesday.
It actually arrived on Tuesday, because not sure if it was Jacob or another associate, called me to inform he that my shoe had come in and was ready for pickup.
Service does not get much better than this.
I am taking away one star because it doesnt seem like the store had a large selection of shoes. My girlfriend choices of shoes weren’t great. At least the styles wasn’t that great. She will probably be returning the shoes.

A big thank you to Jacob for his A++ customer service when I went in to purchase shoes this evening. I’m on a personal quest to run 19 half marathons this year and I blew out my shoe in my last race. :(
But never fear… Jacob was here to rescue me from my shoe woes. :)
Jacob was a great «snail» to work with! We redid my diagnostics to make sure my needs were being fit to today’s measurements — from sample running in my present, worn out shoe, to the machine that measures my arch. Suffice to say, he pulled nearly every shoe off the rack to make sure we could find a perfect fit.
Nearly an hour later… WE DID. He was so patient and supportive through each part of the process and as I kept finding something wrong with each shoe. He even helped me properly lace my shoe and wanted my feet to be and feel safe.
Jacob is a prime example of why I come back to the store to buy my next pair of shoes. There is a level of dedication and time spent with each customer and I am thankful that Jacob provided stellar customer service and found me my perfect shoe!

My podiatrist recommended this store because I needed more support for my feet. I took his recommendation to the staff. They put me an their treadmill, watched how my feet and ankles moved and brought out a few pairs of shoes. I quickly picked out a pair that perfectly supported my feet. I wore them out of the store and haven’t had any problems with my feet since. I’ve worn them much more than the 300 miles my running friend told me they would last and they’re still comfortable (about 1000 miles) The shoes are just looking kind of worn and tattered. I will definitely be going back for another pair! I compared this store’s prices to online prices and they were very competitive. I will be buying from this store to help assure they stay in business locally.

Customer service is top notch here!
I came in to get fitted for a pair of running shoes and the guy who helped me went through the whole fitting process with me, which was pretty cool since I’d never done it before. He measured each foot separately (I learned my feet are not completely the same size, which apparently is normal), then had me run on the treadmill to look at the way I place my feet. He recommended shoes based on that and was very patient in helping me choose the best fit. I think I tried on about 6 pairs. I really like that they let you test out the shoes on the treadmill or outside, since running in the shoes always feels different than just walking around the store in them.
Expect to pay MSRP since they have the current season’s models, but they aren’t biased and won’t push you toward any particular brand. Friendly, knowledgeable, and they really take the time to make sure you find the right shoe. Newbie runners especially, come here!

Awesome store! Great customer service. Jacob took the time to resize my hubby again even though he is purchased before! Thanks guys for being so fabulous!

My sisters convinced me to do my first half marathon with them in Zion March 2015. They recommended this store to get my feet assessment and purchase running shoes. The staff like Casey was a tremendous help. He was professional, knowledgeable and helpful. I love my new shoes. I use to jog a mile and call it quits. With my brand new Mizuno shoes, I’m increasing my running distance without discomfort. The store is kept clean, organized and have every runners need!

Was in need of some new running shoes for an upcoming half-​marathon and this place had come highly recommended from some friends. I walked in and was greeted quickly and helped within minutes. A young gentlemen assisted; even though he seemed quite young, he was very knowledgeable and professional.
They do the whole bit here.. .make you get on the treadmill, make you run, film you, make you watch, analyze your style, then pick the appropriate shoe. It takes a bit of time, but I appreciate the attention to detail and passion that goes into finding each customer their perfect shoe.
They had a decent selection and prices all seemed fair, I ended up paying about $ 112 after taxes for a pair of Mizunos (a brand I had previously never heard of). I’ve had them for a few months now and absolutely love them, the fit and comfort is perfect for what I needed. Will be back for the next pair!

KIDS shoes. My orthopedist recommended I take my son here to be properly fitted for running shoes (when I asked him what he rec for a child to compete in a triathlon).
Jayden unlocked the door right on the dot (I appreciate this), he held the door open for us (two ladies and a child), and promptly assisted us all in new shoes.
Kids selection (anywhere for true running shoes) is limited, but Jayden worked very well with my son and got him properly fitted and taught him what to feel for. I would recommend Jayden for kids of all ages, this includes adults;). He’s very patient, listens and makes sound recommendations. Did I mention he’s patient, and manages not to appear board (I think he’s magic) lol.
Then it was my turn. I had a full analyzes done of my feet and how I walk, and this was so worth it! I was able to find shoes that actually fit, thank you Jayden!
Then was Moms turn, I don’t think my Mom has ever had this nice of shoes before, she is very frugal, but she’s been suffer with pain from her feet. She tried inserts, but she decided she would go with new shoes, the first pair she tried. But I again appreciate Jayden for brining her options.
Jayden, thank you!

Training for an upcoming Half Marathon, are you? Well, maybe one of A Snail’s Pace’s Pub Runs is in order!
July at A Snail’s Pace is New Balance Pub Run Month! Runners and woggers alike are offered to take a 2-​mile spin in the 880v5, 870v4, 860v5 or VazeePace and then treated to a free beer, courtesy New Balance! Pub Runs are not only at Fountain Valley’s location, but at Monrovia’s, Brea’s, and Mission Viejo’s as well. What a great way to really get a feel for a pair of running or walking shoes, right?
And ASP’s Pub Runs are reasonably priced, too: they’re FREE! You get your first beer or non-​alcoholic beverage for on the house, and you also get to keep your New Balance Mason jar! Fountain Valley’s runs begin at the store’s location and end at La Choza’s!
On this run, I gave the 860v5’s a try: very comfortable, lots of support, and visually sharp! New Balance is definitely a contender in the running shoes world, and NB wants you to know it. Seriously, next time you’re looking for a new shoe, slip a pair of NB’s on. You’ll feel the difference right away!
Thanks, as always, to the entire ASP crew for welcoming everyone – such a positive group. But an even super-​duper thanks to Victoria, ASP’s hot shot who puts these Runs on the map.
And by the way, get on A Snail’s Pace’s email list. You’ll receive information on upcoming Pub Runs – limited to the first 50 who sign up on the evening of the run – and you might also consider joining one of ASP’s running clubs. Belonging to one of the running clubs allows for store discounts on all purchases. So get involved, run for beer, and try out a new pair of shoes. Maybe you’ve been needing them. ;)

I made my first purchase today at A Snail’s Pace, but it will definitely not be my last.
I needed new shoes for work. I’m an emergency room nurse and I’m on my feet for twelve straight hours — a good pair of shoes will make or break your shift. The last few times I bought shoes, I just went to Sports Authority and tried some on until I found a pair that were comfortable. The problem is, after a few shifts they’d feel broken and like there was no support whatsoever. I figured this time I’d seek out advice and I was willing to shell out top dollar for good shoes.
I’d heard good things about Snail’s Pace and they did not disappoint! Crystal helped me and she was awesome. From what I could tell, all of their associates are incredibly knowledgeable about running shoe technology and performance. I was worried they would be less able to help me because I wanted shoes for work instead of running, but my request didn’t throw Crystal off at all.
She sized my feet, put me in a neutral shoe to analyze my walking style, and pulled three potential choices. All three were perfectly suited to my needs and Crystal explained the pros and cons of each as I tried them on.
Like I said, I was ready to pay top dollar for good shoes and I was fully expecting to be steered toward pricier models. But when she rang me up, my shoes were almost half the prices of my last work shoes!
Most of the negative Unilocal reviews mentioned long wait times when associates were helping other customers. I was fortunate in that there was an associate available as soon as I walked in. I didn’t have to flag her down; she came to me. Every customer in the store was receiving the same personalized attention I enjoyed. With all that one-​on-​one service and care, it’s obvious why customers would have to wait if everyone was busy.
I plan to go back in a few weeks to get shoes to actually run in, and if there’s a wait, so be it. For me, it’s definitely worth waiting a little while to have access to that kind of expertise and excellent service.

So I was on the Snails Pace running Team a few years back and am now a great runner because of it. This Club and Store not only educated me through workshops and had doctors come speak but sells the best quality of shoes and clothes based on my needs.
They have an good selection of anything you would want for race training and race day!
I will be visiting them soon to get compression calf socks.