All Star Glass

I was put into contact with All Star through my car insurance, AAA. They replaced my windshield last April and did a great job. They were courteous, reliable, and efficient. Fast forward, six months later, a crack began to appear from the top edge of my windshield. There was no evidence of any impact so it was assumed to be a glass defect of some sort. Tim came out to look at the windshield and was very forthright and agreed it was a glass defect and either them or Mercedes would replace the item. (The windshield was purchased from the MB dealer.) I went to my MB dealer that I have been working with for the last eight years and was treated somewhat rudely regarding the entire incident. I contacted All Star while at the dealership and Benjamin from All Star was very helpful and reassuring. I left the dealership with assurances from All Star they would replace the windshield, which they did. Tim, Benjamin, and Joyce were all very professional and helpful. I would recommend them without any hesitation.

Very fast and convenient service. Very impressed. However I did request wipers to be brought and they were not.

I had a great experience with All Star Glass. My car window was broken on a Friday, so I called the same day and they set up an appointment to come to my house that Monday between 8a-​12p. They arrived before 9a and my window was replaced within 45 min. Tony replaced my window and provided excellent and efficient service. I would definitely recommend this company for window service.

Got a rock chip on my BMW’s windshield. This company was the one that my insurance company Allstate recommended. Doris (?) the customer service person for the company called my insurance company and persuaded them to replace my original windshield with another OEM windshield with no extra cost to me. Tim came out and replaced the windshield. He was courteous and did a good job. I had the windshield replaced almost two months ago now and no issues.

Very painless and easy process. Very pleased with the work done. Tim is a master of his craft.

Fast, thorough, and reasonably priced. I got a four-​hour window that they’d show up in and they did. The price was less than other places I checked with. The guy who did the work was quick and thorough. My truck was clean when I got it back and he moved the parking stickers from the old windshield to the new one. He explained that I needed to not wash it for 48 hours to let the window seal properly. What more can you expect?

Okay, here’s my complaints. When they first came out, they brought the wrong sized windshield, even though I told them the year make and model of my truck. Then, after installing my windshield, the installer left glass all over the floor board and center console of my truck. Then, they left primer all over my hood and fenders and now my truck is being repaired and repainted to the tune of $ 2600. Nice. It’s a shame that my insurance company sent me to these people.

I scheduled an appointment with this company and they no showed with no warning or follow up at all. Would have appreciated a call or some acknowledgement.

Worst job, good thing it was not my car. I feel really bad for my coworker.

Shame on you All Star!
I called and the sales girl was closing me hard! She was pressing me to make a decision. «We just had a cancellation and we can accommodate you right now.» She quoted me 205 and I hesitated then she offered me free wiper blades and 185.
It was 10:00. I didn’t do my research yet and it was my day off so I said okay. It being my day off, I needed it right away, then she said wait until 1:30 until she can give me a time??? What happened to we just had a cancellation!!! After pressing the girl, she said anywhere between 2−6… for someone to come to me. So I opted to come over to the shop and they said they were booked the entire day! They offered me a day 7 days later! WTF?! I have a broken window and it is winter!
I later called professional glass and they quoted me a price of 110 a hundred dollars less and I was able to drive there and get my glass installed in under 45 mins!

Unlike the other review for All Star Glass, I had a positive experience with this company.
After getting hit with several flying objects on our So-​Cal freeways, one of these objects actually did some major damage to my windshield a while back. I didn’t notice it at first (it wasn’t visible from inside the car), but once that telltale crack started crossing my field of view, it was time for a replacement. Since this was pretty much a matter of happenstance, I couldn’t get my insurance company to foot the bill. So, I asked my auto insurance representative for business referrals. Of the two that were suggested, more clients seemed to be happier with All Star Glass.
After a brief phone conversation (with the store manager, Liz Lima), exchange of information, and a set appointment date, I was all set. A pickup truck with my new windshield came out to my home on the correct day and time. They quickly removed the damaged window and replaced in about an hour to an hour and a half. The two guys that worked on my car seemed professional and eager to answer all of my questions. Save for a few bits of sealant on my dashboard, the whole process was virtually painless.
So far, my new windshield has held up just fine. My rear view mirror hasn’t fallen off, the windshield has no leaks, and (knock on wood) no new cracks have appeared. Overall, I’d highly recommend All Star Glass for your windshield repair needs. If they don’t have your windshield in stock (as with mine), they’re pretty quick with getting one. All in all, a great experience from this Unilocaler. Thanks, All Star Glass!

If like companies that like to NO CALL and NO SHOW when they have an appointment set with you… then I would give them a call.
If you are like me who expect at the minimum decent customer service, then this is NOT the place for you!
My wife was on the freeway when a chunk of metal was flipped up from the car in front of her and smashed the windshield. Thank goodness she is okay after her nerves calmed down. We immediately contacted our insurance company and filed a claim; they in turn contacted All Star Glass and set up an appointment for that day. Towards the end of the day my wife noticed that nobody showed to fix the window and contacted the company directly. The person on the phone said that they had «mis-​placed» the paperwork and rescheduled for the next day.
So now it is the day after the incident and All Star Glass had an appointment to be at my work between 1:00 and 5:00pm. At 4:30 I called the insurance company, as I didn’t have glass company phone number. They contacted the shop and informed the insurance agent that there was a misunderstanding on their part and that they would contact me directly on my cell phone. Right before 5:00 my wife calls and said that Gilbert from All Star Glass just contacted her. She told him that she didn’t know what the plan was due to her being on jury duty and for him to contact me directly. I called their office at 5:00 sharp and my call went to voicemail where I explained my concerns and wanted a call back 1^st thing tomorrow from All Star Glass to explain their plan.
Now its day 3!
By 10:00am I still heard nothing from All Star Glass… NADA…NO SHOW DAY THREE!!!
I called the insurance company and asked for them to assign a new company, which they did graciously. I now had an appointment with a different company for that afternoon. A few minutes later… the phone rings… it’s the insurance company again. She had just called All Star Glass to cancel the appointment when Gilbert BOLD FACED LIED to the agent. He said that he made arrangements with my wife, for that day, to change the windshield out at our house with her being there for them. The only problem with that story is… she is on jury duty and would NOT be home the remainder of the week. She didn’t make arrangements with Gilbert in anyway! She told the guy how upset we were with their customer service and that he needed to contact her husband (me) right away to set an appointment.
One thing that really pissing me off is
POOR CUSTOMER SERVICE!!!
What pisses me off worse is
LIARS !!!
I would never recommend All Star Glass to anyone unless you want the run around!
Long story… getting longer…
The new company showed up early and was a pleasure to work with! If you need any glass work I would contact C & D Auto Glass. They were very professional and courteous! When I need glass work done in the future, I will be contacting them! 877−482−2633
Phew!!!
It feels good to get this off my chest! And how I never have to think about these douches again!