Bank of America

12 people in line with two bankers! Awesome bank! I love listening to bs stories instead of the tellers actually doing their jobs!!! Horrible bank! I’m going to the one on Adams from here on out!!! Drive 4 miles to not deal with these people! I promise you it will be worth it!!!

I came in today to close my account due to some issues I’ve had with BOFA. I walked out with my issues solved and still kept my account. Thank to the amazing Teller Miguel Jaime. He was very helpful and very nice. Thanks for your help.
Quick tip: I made an appointment online. My wait time was only 2 min. The BOFA app really helps.

The lines are absolutely ridiculous. I am a Preferred Rewards Platinum Honors Client which does nothing for me having to wait in line 30 minutes either in the regular line or Business Line. They need more tellers. I now drive further to the Costa Mesa Vons store that has a branch inside. they have 3 tellers and about 6 – 8 people in line. The Fountain Valley Branch has 2 – 3 tellers and 15 – 25 people in line. every 6 – 9 months I see new managers. They need to operate more like Costco whereby they open a lot of cashiers to accommodate there customers as needed. I am seriously going to give another bank a try either Wells Fargo or Chase.

The worst B of A like all the ones in the area! I will no longer be a customer due to not wanting to pay monthly fee for my account and not wanting to wait in line for 30 minutes plus to see a teller. Everyone should cancel their accounts and goes elsewhere and teach these people this is not how you run a business, even though they still won’t care!

Long lines. Go here if you want to waste 30 minutes of your day… I have never been satisfied so far at this bank. Need to hire at least 3 more tellers minimum

Came here after a bad experience at the Westminster branch–
This location is a 360 in terms of experience
Check cashed and out in under 10 min !!

1 teller 15 people in line on a holiday. Three other guys on the computer. Slowly moving all my accounts to chase.

This is one of the worst bofa branches. The lines are always long, service poor, and helpfulness nonexistent. Plan to waste a lot of time here standing in line. Also, they longer do services like signature guarantee and medallion guarantee, which are readily available at other banks such as Wells Fargo across the street. The manager of this branch is useless. Don’t waste your time with him. Oh I’m so close to closing my accounts here!

I came in to deposit a check. Ended up closing the account due to utter nonsense on their part. 2 bankers were moving around furniture (roughly 2:02) while they waited for their 2 o’clock appointments. the person taking names was the assistant manager. He said i could get a 2:30 appointment EVEN THOU THE OTHER APPOINTMENTS WERE LATE. Made me wait until 2:10 at that time the late appointments arrived. He disappeared with another banker to the end of the row of desks. I asked the girl who was now taking names could he (ass’t manager jerk) close my account and she was too scared to say yes. Bottom line — it took literally 6 minutes to close my account. That means I could have had my account closed @ 2:02 pm BEFORE the late appointments came in. He was just a rude little man on a power trip. Take your money down to Chase — they treat you right!

I always come in on Saturdays and it’s expected to wait 20 min in line before they have a chance to help you. This is a fault on corporate/​management. Why only have 2 tellers when there are 5 empty teller spots. No fault on the customer service but the management needs to do some fixing. I see multiple complaints about this, I guess BAC doesn’t really care

You need more tellers! Any day of the week, any time of the day the line is long and ridiculous. God forbid anyone needs special help it will take a very long time to get help. My only issue has been the terrible staffing.

ALWAYS MAKE APPOINTMENTS. Or expect to wait 30 mins to get special help.
GOOD: Two drive-​thru ATMs, but sometimes they have issues, like not accepting checks. If this is the case, the normal ATMs always work.
BAD: Inside can get slow and crowded. Don’t go at peak hours? Obviously do everything online.
Also seems to be busy all the time. Usually 5 people in line. I used to go to a bank near a supermarket and it only got that busy on Fridays. There are usually 4 people who don’t appear actively busy while people are in line. This place makes a lot of little mistakes too, like not double checking what I need help with.

This Bank of America branch is terrible– the employees are fine but the staffing is horrible– they only have 2 –3 tellers and they are always very busy– be prepared to wait wait wait

WORST CUSTOMER SERVICE EVER! Un-​Experienced, un-​knowledgeable reps and most discompassionate.
Went to the F. V branch today to take care of a matter and spoke to some short, stocky blond haired guy who did not know WHAT THE HELL he was talking about. Even while he was blabbing off some procedure to me, I know this guy was and IDIOT and a TOTAL FUCK’N PRICK! After a few minutes I blew him off and walked out, drove to the next nearest location in Santa Ana and was able to resolve the issue and get my money within 5 minutes without the BULLSHIT!
If you go to this Fountain Valley location, DO NOT TALK TO THE IDIOTS WHO WALK AROUND WITH iPAD’s and GREET YOU. Especially if you are older or elderly… this is not your friendly bank.
I am removing all my accounts from BofA immediately.

Thee worst bank ever. Worst location ever. Service here is horrible. Please explain to me why on a Saturday you only have 3 tellers when the bank was packed? Under staffed? Hire people! You should hire all new people considering the staff at this location are rude & lack customer service skills. Reminds me of why I closed my account to begin with. Never coming back here for any kind of service again.

The business account lines are horrible. It feels eternal. We are suppose to be priority. Customer service is no good. Try avoid banking at this location.

Why are there 5 employees dressed fancy walking around with clip boards while there are only 3 tellers open and 3 closed? What is happening here ?! The line is out the door always

This bank is terrible, I’m not basing this off a one time encounter but many. It’s usually always packed and always slow. (Which is understandable)
Today there is no one here and they told me it would be a few minutes to get help. I am now writing this review while sitting here for 30 minutes.
All I wanted was a temporary replacement card.
The helper lady was no help and actually quite bitchy.
I think ill be closing my account and sticking with my other account at chase. Never had issues or dealt with such careless help from employees.
Honestly the coolest guy and best worker is the armed security guy.

Dismal experience.
The lines were crazy long. They definitely need to step it up. The manager needs to hire more people.
Parking is not an issue. Also, depending on time, you may have to wait to use the ATMs on the outside.

Okay my horrible experience with this branch.
10 minute talk to tell
Me to go home and call up boa to get the copies I need.