Baskin-Robbins

This is a really nice treat I still like my Sunday with the hot fudge and a ton of nuts on top that makes it extra crunchy and ice cold treat.

I ordered a teddy bear cake to give to my valentine today Super Bowl Sunday and when I came to pick it up they said they didn’t have the cake. Even though they need 48hrs to make it and I had ordered it 3 days before I needed but Because I had ordered it after 10pm online the transaction didn’t go through. Why couldn’t they call me to ask or confirm. So upset

Why oh why do I even consider going back here. It’s a block from my house and I would rather drive miles away not to deal with the owner of this location. Very, very rude and very loud. He scares people. He gives lousy scoops and lousy service. You have to ask for kids even though you said to go. I had to ask for spoons !

The owners here are very rude and abrasive. One of the freezers is broken but they won’t pay to get it fixed so one freezer has very soft, mushy ice cream.

The service here is fabulous. They are all so friendly! I didn’t feel bad at all for trying a bunch of their different flavors and taking forever to decide. There’s plenty of indoor seating to enjoy your ice cream, too.

Very very very rude owner and most employees
Zero tolerance for dogs
Never offers change back always assumed that you are giving them the change as a tip
As for the ice cream at Baskin Robbins you can’t really messed up
After reading all the comments and realizing I wasn’t the only one with this issue
1 star

If I could give zero I would. The Asian guy working (older fellow) was completely rude. I had a free birthday scoop and went with my friend and we were buying another scoop for them. He flew off the deep end when I showed my coupon after he scooped my ice cream. He said its supposed to be a smaller cup and I should have told him I had a birthday scoop. I said go ahead and I’ll pay the difference for the larger size. Not a big deal. He said its a dollar and I said fine. He continued to go nuts and threw the plastic spoon in the sink and was yelling at us for a good 3 min. I don’t understand why he did when I was completely fine paying $ 1. He actually scared me how upset he was getting. I won’t be going back and I really hope I never run into that guy again.

There was a black strand of hair in my Mint ‘n Chip single scoop. Avoid this place: go to Rite-​Aid.

If I could leave no stars I would! This is by far the worst Baskin Robins I have ever been to and we live right around the corner. My family and I have visited it several times thinking maybe it was just an off day for the people working but NO! They are always rude — especially to children. The customer service is the worst and they never honor the «deals» that are advertised. The last straw was actually telling my daughter what flavor to get! Really? We are the customer! My suggestion– save your money and drive down the street to another location! This one is in need of new owners BAD!!!

Baskin Robins is yummy, but this location is shady. The man working here was super rude to an elderly customer before helping my family. Small selection and sad enviroment. Won’t be back to this location. If your in the mood, just keep driving to the next one. No joke as I am writing this the two men working here are currently in a loud argument in Vietnamese. Just changed 2 stars to 1. Boo this place.

Worst experience every time we come here they never know what they are doing and never have items they have advertised. I have been coming here for 25 years and they last 5 years they have gone down hill! This was our last trip!

Went in for a scoop of bubble gum, a flavor I can always rely on from BR, and was met with fantastic friendly service from a young Asian guy named Kenny. I don’t know where the man who all the other reviewers complained about was (I’m assuming he’s older), but it definitely wasn’t this young man. I was a little apprehensive about coming into this location because of all the warnings, but Kenny’s service ensures my return!

I live right by here and I go there on occasion when I’m craving a flavor the rite aid doesn’t have or a shake, I usually just get the small shake but I decided to get the medium. When he rang me up I noticed it looked super milky but I didn’t say anything in hopes it wasn’t as bad as it looked but as I walked to my car drinking it I could barely taste the ice cream all I could taste was the milk. I then sipped the side and drank all the milk out of it and only half of the cup. maybe had ice cream. I basically just paid for a small but for the price of a medium and they just added a ton of milk to make up the difference in the cup size.
The guy who’s always working there has been working here for as long as I can remember, and he’s awful! Super impatient, incredible cheap, and he just stares at you the whole time constantly asking if you’re ready yet.
Don’t waste your time or money at this location. It doesn’t even deserve a star.

I went in the other day for a single scoop of butter pecan in a cone since the Rite-​Aids across the street had their ice cream section closed, and there’s no way I’m waiting for an hour in the After’s line. I like Baskin-​Robbins, I just don’t come here often. The ice cream is always super cold and tastes great. Today was just one of the hotter days of the summer, so I felt like treating myself to something I don’t get too often.

The product is the same– Baskin Robbins is Baskin Robbins… But the service is miserable. The server in question, whom I have seen many times before, is a middle-​aged man whom I presume is the manager. Customer service from him has never been good — he evidently doesn’t know how to smile — but this time was the worst. I asked for a single scoop of pralines ‘n’ cream ice cream with caramel sauce. I was looking away when I was startled by his swearing. He had begun to pour fudge sauce over it instead. This was just a mistake of course, and everyone makes mistakes. But instead of starting over, or at the very least attempting to scoop off the fudge sauce, he then proceeds to add the caramel sauce on top of it. This is all in plain sight, mind you. He then brought it over to the cash register and said, «it wasn’t a lot, it’s okay.» Not a question to me whether it was okay, but rather a declaration.
He needs to understand that this is not acceptable customer service.

This is the worst BR location!
I just went last night to get the «scoop-​fest» deal advertised and the husky asian guy that works there started hanging his face with a bad attitude for no reason! This Magnolia location is so CHEAP they scoop the ice cream really small, but charge full price.
Don’t give this place your money!

I agree with everyone about the horrible customer service. Old Asian man was very rude to us. The store in general was dirty. I will make a trip to another location next time.

This location SUCKS!!! They are soooooo rude here. I refuse to give them even a dollar of my business. I hope they go out of business. If you are craving ice cream, cake, sundaes, etc. GO SOMEWHERE ELSE!!!
They deserve ZERO stars.

Cake cake cake CAKE!!!
I came here to get an ice cream cake for 8 people. I was surprise that they had sooooo many cakes already made available to go. The cake fridge was full with all different styles, size, and flavors. They even had flavors other places don’t typically have. I choose a mint chocolate chip ice cream cake. While I was waiting for them to write on the cake, the guy there allowed me to sample their new flavors =).
My ice cream cake for 8 people was $ 24. The girl working there went around the counter to help me choose a cake of my preference. The cake was good and a hit, however, I noticed that the ice cream was a little soft (Like Debbie, down below, did mentioned). Maybe their fridge needs to be a little colder? Anyway, I am happy with my decision to get the cake here.

4 stars for Baskin Robbins because rite aid ice cream will always be my number 1.
I give them a five star because they have an awesome selections of flavors that are constantly changing. Rite Aid is great for standard flavors, but Baskin Robbins comes up with some reallllly great combos.
Their white chocolate ice cream with raspbery and caramel swirls is sooooo great.
Or my all time favorite, mint n chip, is just so perfect here.
BUT! their prices are a little steep. I usually bring my nephews here when they’re behaving nicely :) and they have an expensive palette and prefer the Baskin Robbins to the Rite Aid brand. OH and they want a topping on their single scoop. The grand total for the 3 of us: about $ 14.
Even the drinks are delicious and run from $ 5 – 7.00. The portions are fairly large. Ice cream cake here are the bomb.
Its definitely nice to come here for new flavors. This location is very clean and the staff is always nice.