Bassett Furniture

This location is closed, the closest one is in Irvine. Disappointing!
So now will have to make the trip to see if they can match some fabric.

I’m so bummed the Fountain Valley store is closing.
Over the years, I’ve purchased many pieces of furniture here, from a great many sales persons. But the best has been Lynn DeMarco, who is retiring once the store closes. She made every visit fun, and it was easy to shop there because it felt like home.
The quality of Bassett is top notch. The construction is unbeatable –just put an ottoman next to one of the cheaper ones being offered from big box stores, and the difference will be in the quality of materials, the the amount used, to the jointery and the fabrics used. Each piece is impeccably engineered.
I’ll miss this store a lot, but don’t plan on stopping my purchasing of Bassett whenever I need a new piece.

Working with Tess the store manager and Lynne the salesperson was an exceptional experience. Bassett is definitely not the cheapest furniture store but you pay for what you get. Everything from the design consultation to the installation and placement of my furniture was great. We are completely satisfied with our furniture and everyone who comes into our home comments on how beautiful and tasteful our home is. If I could do it all over again, I would go right back to Bassett.

I ordered my coffee and side table online, after an extensive search. I got a personal call shortly after that to say my order was received and it would be 2 — 4 weeks. Two weeks later they were delivered by a caring and competent crew.
The tables are in perfect condition and the quality is exceptional.
I wanted my furniture to come assembled and in perfect condition, not send through the mail, like many online sites do.
I really couldn’t be happier. Oh, and they were both on sale for a great price.

I purchased a dining room table and 4 chairs from Bassett. I did not do my research before purchasing from Bassett but the look of quality of the dining tables on the showroom floor sold me. I also liked the idea of being able to custom design my table to my liking. I payed plenty for a custom table. Had to wait 7 weeks for delivery. Setting up a delivery time was my first issue. I spoke to customer service in the store prior to delivery and explained I work ½ days and could not take a delivery time around the noon hour, so of course my delivery time was 10:30 to 1:30. So ended up canceling the first delivery date. Again I asked for morning, afternoon or evening delivery (not noon hour) and customer service said they were sure they could accommodate me but nope, same delivery time again. I decided to hope for the best and not cancel 2^nd appointment. I was told I would receive a phone call 1 hour prior to arriving. Nope, received a phone call when they were outside my home.
Next problem, all 4 legs of the table had damage and also 1 mark on the table top. I paid a bunch for this table and it arrived damaged. They sent a technician out to repair the legs. A new table with flaws. An expensive new table with flaws. The repairs are fairly good but I can still see where that damage was, I know my table has flaws, not happy. I have never purchased a piece of furniture or anything and have it delivered so messed up. I love the table, it is beautiful but very disappointed in the delivery and the amount of damage the table had. I think possibly Bassett should look into a new delivery company.

We purchased our couch, love seat and chair from Bassett in Fountain Valley. They arrived and are beautiful. Everything was perfect. They have followed up with phone calls to make sure everything was satisfactory.
I had the opportunity to speak with Gretchen the store manager who was so polite and helpful when we were making our selections.
When you shop, you want Quality — Bassett is unsurpassed, you want Service — Basset is over the top and you want Good prices — Basset was excellent for the quality we were getting. So, go to Bassett if you want a great value, high quality furniture and want to make some new friends. Say Hi to Gretchen and you will find out why this company is so successful.
Paul Thompson

Well unfortunately I would not even want to give them one star. I am so disappointed in Bassett furniture. I have had nothing but issues with a dresser had to return the dresser twice working on my third one now with my couch they said I had to take the zipper and take the cushions and basically wrestle with them every time I sit on it. with my ottoman all four corners are bending down as if somebody has sat on it 24/​7and with my rug I am working on the second one and it’s already falling apart two days after I got it. Their customer service is nonexistent in Fountain Valley. My issues have been going on since January 2015. They never call to follow up,
they do everything by email which is fine except when you have problems a little more attention and care should be taken, one time they told me they were going to deliver something at 9:30pm at night ??? Who does that… They called at 9:30pm and said they would not make it??? I was so upset, I had even taken work off in order to accommodate them! Tomorrow I will call the BBB and also their corporate offices. I actually could keep going but I think you get the drift!
If I were you I would turn around and run as fast as I can away from bassett furniture!
Denise p

My parents have been in the furniture business for over 20 years therefore I’m extremely critical when it comes to shopping for furniture. After shopping around for months (at my parents stores & elsewhere) my husband and I fell for a bedroom set at Bassett.
In the contrary for many reviews Bassett provided exceptional service. Elaine was our sale rep. From the moment we met her we connected (I don’t like pushy & she’s far from pushy). Elaine made suggestions throughout our 3 visits and leave us alone to make our own decisions. We live in Murrieta and the first time we swung by because we were shopping in the area. The day we made the purchase it took us 2+ hours to drive out here and even though we have a Bassett Furniture an exit away from our home we didn’t mind making the drive to give Elaine our business.
If you are looking for custom furniture and top of the line customer service… Ask for Elaine.
We made our purchase yesterday and I can’t wait until I receive my furniture.

First of all, my very honest and legit review was removed, and I’m flabbergasted at why and how. This review is based my my purchase and dealing with this location.
The store manager is not familiar with her stores products and policies. The sores sales people push sales really hard, it annoying. Worse, during my purchase they proved to be misinformed about their own product and policies. the product we received had defects and this store did not stand my its policy. Very disappointed.
Had they staff been more knowledge and the store stood by it’s product, I would not be so regretful that I purchased from here.

We decided to purchase our sofa and two chairs from Bassett because we expected a high-​quality piece of furniture. When we receive them we called and sent photographs explaining how wrinkled the fabric was. They told us to live on it for a while it will go away which it did not. Fortunately we were smart enough to stop payment on our credit card. After over two months of waiting we finally got a call from management and they accused us of not wanting to pay for our furniture. I tried to let them make a repair but they wanted me to sign tricky release forms. The manager Gretchen was very rude and seemed like she thought we were thieves. When I told her to replace them and give me what I purchased she decided to just take the sofa and chairs back and leave us on our own. If I could give zero stars I would. Stay away from Bassett furniture.

I am giving 5 stars to Bassett Furniture Design Consultant, Elaine Kluever. I will support that review by citing three important examples. When I first met Elaine, I knew exactly what I wanted. She took me directly to the items I had selected on the Bassett website. They looked great and I was ready to buy them on the spot. Elaine took care of the purchase and got me on my way in less than 15 minutes. When I came back to shop for a sofa, all I knew was that I wanted a red one. But when you purchase a sofa from Bassett, there are a number of parameters that have to be selected. Elaine was patient and thorough. She led me through the decisions I had to make and made sure that I fully understood the significance of those decisions. You see, I’m a guy and I hate to shop. Spending ore that five minutes in a store is an agony for me. With her help, though, I have a great sofa that is custom-​perfect in every way. Third example: If you buy custom from Bassett, you don’t walk out the door with it. Nope. It takes at least 30 days for Bassett to manufacture the product. But I had a party planned and I wanted the sofa in my loft before the party. It was going to be tight. And this is when you might need someone inside the company to watch out for you. She emailed me updates on the status of the sofa and got it to me a little over two weeks from purchase. This is a woman with major pull in the company. What more could I ask for? 5 stars for Elaine Kluever. If you shop at Bassett, she’s the one you want to work with.
Peter M.

Terrible customer service, mangers do not know their customers and do not respond timely to an urgent issue. Mold is rapidly growing on a product they have sold and for the past two days have yet to take care of the issue properly. Major health concern for all living in the house. Mangers have not received proper contact info, how is the issue supposed to be taken care of for a customer when they don’t know how to get back in touch with that individual. Customer service skills need some addressing, quickly. Unfortunately I have to put a star, but I wouldn’t give them any.

By phone, the fountain valley location has the number. Well… they have never called us back, but they were given the number.
But who can expect a call back in 3 days the nerve!!!

Our saleswoman, Elaine has been AMAZING, we purchased a living room set, ottoman and rug, which she helped us put together, and have gotten so much compliments on it. I just recently went back to order a table and lamp, of course I had to have Elaine’s help, she spent over an hour helping me to find the perfect color that would match my living room.
The delivery and set up of the furniture was smooth, they arrived on time and was very professional. The setup was completed in no time. I am very happy with my purchases from Bassett and I especially love the Customer Service given to me by Elaine.
If you go into Bassett Furniture in Fountain Valley, ask for Elaine, you will not be disappointed. Love Her!!!

I was a bit timid to return business to Bassett after poor service in the Torrance location. I have purchased several items through Elaine in this particular location and satisfied with the quality and constant feedback she provides during the transaction between purchase to delivery. With a busy schedule, she was able to work with me through any means (text, email, calls) to ensure I was informed and received no surprises.
I would not shop here as a first option due to the 4 week lead times for product, but for special pieces that I need custom due to my size I will specifically go to see Elaine. She is beyond pleasant, easy to talk to, and not your typical pushy salesperson rushing you to ‘get this product closed.’

Sofa I over paid for not good quality and their customer service sucks!!! Waited over a month for them to pickup sofa for repair and now can’t get an answer about when it will be back they have had it 8 days and I was told 5 days…

Customer service is hit or miss. Either you get ignored since they evaluate how you dress before to determine how they will serve you or you get a salesman who won’t leave you like a blind bad date. Most of the stuff in here seems to be good quality, but the style just doesn’t suit me. However, I did like the office furniture with the cherry finished, so I waited for a sales to get a reasonable price. Mind you, it cost more than a kinda equivalent in other stores, but because the other stores didn’t match in style, I found myself paying a higher price here, even with the sales. Meanwhile, for my purchase, I got Dawn to help me out and she was awesome. 5 Stars just for her. She is nice, not pushy and is willing to show you all options. Her colleagues on the other hand were used car creepy sales people. Because only the office furniture suited me and mostly useless sales staff, I can only give this place 3 stars. It would have gotten lower if it wasn’t for Dawn.

I was not planning on purchasing any furniture at Bassett following the bad service I received at the store in Irvine. I was on my way to Ethan Allen and other stores and decided to stop by this specific Bassett, only to get a photo of a coffee and side table and compare it to other possibilities from various stores.
Upon walking in, I was immediately greeted by a Bassett Rep. named Elaine. Considering the last few experiences at the Bassett in Irvine, I was pleasantly surprised with the prompt service I received at this store upon walking-​in. At that time, I was still angry and fed up with the bad service from the other store and clearly had no intention of spending a penny at Bassett ever; again only there to snap photos of the price tag and furniture pieces.
Elaine was extremely nice and helpful. She was capable of giving advice to me regarding what would and would not match my current furniture; far cry from the mediocre service I received at their neighboring Irvine store.
I saw a coffee table and side table I liked so much and knew it would go with my current furniture that I could not hold back and decided to purchase it. I was also able to purchase another lamp and two lamp shades.
I explained to Elaine how the other store flat out told me to order the lamp and shades online because they no longer sell them in the store, although they are on display in the store with price tags. Elaine was extremely shocked and told me that they should have been able to sell them to me in the store. I totally agree with her, considering that 2 weeks prior, I purchased a lamp in that Irvine store along with my couch and small armoire. I’m certain the Irvine store just didn’t want to hassle with a small $ 350 sale of a lamp and 2 shades.
Either way, I ended up spending another $ 1800 at this store. Service at this store was good. Surprisingly, I received my furniture 7 days later. I was very shocked and stoked. To add a final touch to the matter, Elaine was so nice, she actually sent me card a week later. Too bad other stores and reps couldn’t take lessons from her.

Worst customer service I have ever received in my life! The Torrance store took my order and money, then left me sleeping on the floor for a month. I continuously asked about the status of my purchase and I got no answers. The sales representative and manager would promise to call me back and never did. Finally I had to drive back down to the store and cancel my purchase.
I re-​ordered my furniture from the Fountain Valley store and after spending close to $ 4000 on a bedroom set, the mirror fell out of the frame it was put in. The reason for that, they only secured it with double sided tape.
Horrible customer service, cheaply made furniture. Not only will I NEVER order Bassett Furniture again, I am going to be very vocal about my situation so more people don’t have to go what I went through. Reading the other comments, it looks like I am not the only one who experienced this.

Horrible Customer Service. The only company I know that charges for delivery when you purchase over $ 1000 of furniture.
Purchased $ 5700 for a couch and ottoman and was charged &138 for delivery.
Never going back and making sure I tell everyone not to shop here.